TECHNOLOGY SERVICES GROUP

Microsoft Dynamics Business Central ERP or Dynamics CRM Services

TSG's services include all elements of project delivery from scope to go-live. As an MS Gold accredited partner we can assist with various projects including: Migration from NAV to Business Central. Dynamics CRM/BC Planning and Delivery of new projects or assistance with consultancy and additional requirements/Link to Dynamics CRM,Office 365

Features

• Dynamics Business Central & CRM/Dataverse/Co-Pilot/Design & architecture
• Dynamics Business Central/CRM Integration
• Digital Transformation/Project management/Change Management
• Customisation & Configuration & Developement
• 7 x Microsoft Designations
• Migration of data from other systems to CRM/Business Central
• Upgrade of NAV from on premise to Business Central
• Microsoft certified trainer
• Power Platform/Dataverse solutions
• ERP/FMS/Billing/Automation/AI/Co-Pilot/CRM/BC

Benefits

• Increase success and lower risk with a referenceable Microsoft partner
• TSG deliver successful ERP/CRM transformation projects in various industries
• National reach for delivery all over the UK
• Highly trained team of consultants dedicated to CRM/Business Central/CRM
• Highly trained team of support consultants for after sale support
• Streamline processes, improve reporting, enable mobile working
• Improve Business Intelligence & Reporting
• Maximise project to deliver tangible business benefit
• Mitigate system disparity utilising the Microsoft suite from TSG

£850 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

963085044048782

Contact

Marketing Team
03332200777
info@tsg.com

Planning

• Planning service: Yes
• How the planning service works: TSG work collaboratively with clients to ensure we deliver project success. Once a project has successfully been awarded we will work with the customer to initiate a project kick off meeting. We may use a dedicated Project Manager or a more Agile delivery method dependant on individual requirements. Our Project management comprises six key phases: Pre-Project, Kick off, Design, Readiness, Delivery & Go-Live with various QA checks built in. MS Licenses are purchased at the correct timeline in the project and TSG support lined up to commence at go-live.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • MS Dynamics Business Central
  • MS Dynamics CRM/CE
  • MS Dynamics NAV
  • EDRM using MS SharePoint in Office 365

Training

• Training service provided: Yes
• How the training service works: TSG provide full training for Microsoft Dynamics Business Central and NAV to cover both new and existing solutions. ; ; Training can be delivered to ‘Super Users’ to disseminate internally in a train the trainer approach, alternatively we can train groups of staff and tailor sessions to their role/use of the solution. ; ; Fully trained, experienced consultants deliver this training on site at clients premises or on request (if appropriate) at TSG offices. We can also deliver Training remotely via MS Teams and recorded for re-use.; ; TSG have a MCT Microsoft Certified Trainer.
• Training is tied to specific services: Yes
• Services the training service works with:
  • MS Dynamics CRM/CE
  • MS Dynamics NAV
  • MS Dynamics Business Central
  • MS Office 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the analysis phase of a project TSG work with the client to identify existing architecture, applications, processes and data repositories. Functional and non-functional requirements,future business requirements are documented and an assessment of the architecture, applications & infrastructure carried out. Once complete we will define and agree a migration path/strategy.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • D365 Business Central
  • MS Dynamics NAV
  • MS Dynamics CRM
  • EDRM using Sharepoint in Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: TSG provides helpdesk support services for Microsoft Dynamics Business Central/NAV deployments. Our team of experienced support technicians work closely with customers to resolve cases quickly. Further information can be found in the questions relating to support services.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone & Remote support is provided Monday-Friday 08:00 - 18:00 Excluding Bank Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Interface has a compliant contrast ratio 11.2 as well as WCAG compliant features which enable the use of page readers and keyboard navigation
• Support levels: TSG provide System Care support for Business Central & NAV. Contracts are built on an agreed number of tickets per annum on either a 12 month or 36 month contract.; ; These tickets can be used on the support desk to cover telephone, remote support and Consultancy as a service (CAAS) can be added and used for on-site consultancy where required. ; ; Additional information available on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds register
• ISO/IEC 27001 accreditation date: 22/07/2021
• What the ISO/IEC 27001 doesn’t cover: Anything other than the provision of IT services and solutions including network design, installation, the supply of business management software such as CRM , accounting, payroll, and associated support.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £850 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.