Managed Security Solutions

ePRINTit / UniPrint / Print-Copy-Go

Our printing service is a PDF based, serverless cloud platform which enables better print management, improved security, self-service copy and print service and helps promote a follow me print solution for all users in both public and corporate settings

Features

  • Secure Cloud Pull Printing
  • Self-service 'Pay as You Go’ printing / copying service
  • One Universal Print Management Platform
  • Supports Any Device Cloud Printing
  • Printer Vendor Agnostic For Secure Release
  • Wire - to - Wire 256 - Bit Encryption
  • Multi - Level Access Print Administration Rights
  • User Statistics and Auditing
  • Securely Shared Printing in Co-Working Environment
  • Auto - Installs and Updates Print Drivers and Queues

Benefits

  • Secure cloud printing from any device to any networked printer
  • Completely self-serve environment
  • User friendly web-based tool simplifies print management
  • Assured security as print jobs are released after user authentication
  • Wire-to-Wire encryption prevents cyber hacking and security breach
  • User self - serve portal reduce helpdesk calls
  • Cloud based infrastructure provides High-Availability printing
  • Print job compression reduce band-width utilization
  • User Statistics allows tracking and enhanced regulatory compliance
  • Global printer driver repository improves user productivity and workflow

Pricing

£50.00 to £100.00 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at derek.steele@mssuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 6 3 4 8 2 5 9 8 4 8 6 0 8 8

Contact

Managed Security Solutions Derek Steele
Telephone: 0333 015 0900
Email: derek.steele@mssuk.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
  • UniPrint InfinityCloud is a SaaS, end user requirement not needed
  • For Xerox, HP, Ricoh printers, requires UniPrint software connector
  • For iOS/Android devices, requires an application from respective stores
  • For any end-user device, requires UniPrint Cloud Agent
  • For Non-Xerox, HP, Ricoh printers, requires UniPrint vPadpro device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support contract is 9am to 5.30pm weekdays (not Bank Holidays)
Extended support is available as an extra cost by negotiation.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via website www.UniPrint.net
Web chat accessibility testing
Uniprint.net web service is a proven and successful customer communication method for support issues.
Onsite support
Yes, at extra cost
Support levels
Derek to copy MSSUK previous support levels (G-Cloud 11)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers can take advantage of our free trial or proof of concept, which allows them to test UniPrint InfinityCloud against their internal business drivers.

Customers then have a choice of a fully documented support service from MSS UK and UniPrint including installation and support throughout the POC.

Or they can take full ownership and install manage and monitor the solution themselves.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
UniPrint InfinityCloud by design does not store any user data. User statistics can be stored and archived by users in private or public cloud and is managed by the end user.
End-of-contract process
MSS UK will provide all UniPrint clients with a revised renewal quote a minimum of 30 days before expiry of existing contract.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All supported mobile operating systems have access to the UniPrint Vault app for secure-print release. For direct printing mobile users use the embedded application just like desktop users.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Users can use our API for backend printing. e.g: ERP systems like SAP or EMR systems like EPIC.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
UniPrint offer customers a full white label logo service, which can be used to help promote company specific services, and can be used to update staff and users on special offers and services. All customization are done by UniPrint.

Scaling

Independence of resources
Scaling is provided via Micosoft Azure's elastic cloud.

UniPrint.net and ePrintit currently supports over 14Million mobile users and 25Million desktop users via this worldwide service.

Analytics

Service usage metrics
Yes
Metrics types
If enabled, all client print jobs are captured and recorded by UniPrint InfinityCloud MS-Azure SQL database. Data captured include printer usage, user quantities, costs per page per printer, time and date, application, etc. This data can be analysed by any data analytic tools.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ProcessFusion, Formerly UniPrint.net

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
End user information is securely stored in MS-Azure SQL database. A database export can be made readily available for clients on request.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Encryption of data in transit as using HC-256
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Encryption of data in transit as using HC-256

Availability and resilience

Guaranteed availability
Uniprint Infinity Cloud provides full print redundancy, with duplicated print and bridge servers, eliminating any single point of failure in the printing infrastructure.

Ensuring 24-hour, 7 days a week maximum printing uptime (99.95%)

UniPrint Infinity’s High Availability (HA) Module eliminates any single point of failure in the printing system ensuring maximum printing uptime. With the additional capability of load balancing, you can also be assured that printing will remain fast and efficient in any enterprise environment.
Approach to resilience
36 Cloud Hosted servers in 23 Groups utilizing automated load balancing and sizing solutions hosted within the Microsoft Azure Cloud.
Meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2.
Rigorous third-party audits, conforms to British Standards Institute
Outage reporting
Reports of outages will be given through the management console. Other alert processes will be agreed at time of POC/Purchase

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Management console can be used to restrict or permit access, create user profiles with set rules and access rights to certain hardware endpoints. The management of this is fully controlled. Users can request permission to any rules set , but won't activate until approved by admin.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
HIPAA, FedRAMP, SOC 1 and SOC 2, IRAP, UK G-Cloud, MTCS
Information security policies and processes
UniPrint Infinity Cloud is fully aligned with Microsoft Azure’s UK Cloud standards of delivery which include full access to a management console which shows alerts and gives access to reports and automatic e-mail alerts.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All Uniprint services are monitored on a ongoing basis during the length of a contract.

Clients can request for changes to be made directly through their aligned account manager or directly with UniPrint.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Tests performed internally by dedicated QA team and semi-regular pen testing performed by external consultants.

Any vulnerabilities discovered are immediately reported and resolved in a timely manner.

Full test details available upon request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Management of the solution can be via a client controlled web based tool, which assesses and monitors the security of the solution.
A hosted service is also available in which any security breach will be flagged and investigated within a 24 hour period. Customer will be notified when it has been ascertained that a breach has actually occurred no later than 72 hours from the breach.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incident management processes are aligned to and certified to ISO 27001.

A defined process can be negotiated and agreed with the customer to align to their business processes and needs.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

Managed Security Solutions is committed to equal opportunities for all staff and applicants. It is our policy that all employment decisions are based on merit and legitimate business needs of the business and organisation. A full copy of our Equal Opportunities policy is available on request

Pricing

Price
£50.00 to £100.00 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Customers can have access to a fully supported UniPrint Infinity Cloud proof of concept for a maximum of 30 days, with no limitations on features and benefits.
Link to free trial
https://www.gcloud.mssuk.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at derek.steele@mssuk.com. Tell them what format you need. It will help if you say what assistive technology you use.