ePRINTit / UniPrint / Print-Copy-Go
Our printing service is a PDF based, serverless cloud platform which enables better print management, improved security, self-service copy and print service and helps promote a follow me print solution for all users in both public and corporate settings
Features
- Secure Cloud Pull Printing
- Self-service 'Pay as You Go’ printing / copying service
- One Universal Print Management Platform
- Supports Any Device Cloud Printing
- Printer Vendor Agnostic For Secure Release
- Wire - to - Wire 256 - Bit Encryption
- Multi - Level Access Print Administration Rights
- User Statistics and Auditing
- Securely Shared Printing in Co-Working Environment
- Auto - Installs and Updates Print Drivers and Queues
Benefits
- Secure cloud printing from any device to any networked printer
- Completely self-serve environment
- User friendly web-based tool simplifies print management
- Assured security as print jobs are released after user authentication
- Wire-to-Wire encryption prevents cyber hacking and security breach
- User self - serve portal reduce helpdesk calls
- Cloud based infrastructure provides High-Availability printing
- Print job compression reduce band-width utilization
- User Statistics allows tracking and enhanced regulatory compliance
- Global printer driver repository improves user productivity and workflow
Pricing
£50.00 to £100.00 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 6 3 4 8 2 5 9 8 4 8 6 0 8 8
Contact
Managed Security Solutions
Derek Steele
Telephone: 0333 015 0900
Email: derek.steele@mssuk.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- N/A
- System requirements
-
- UniPrint InfinityCloud is a SaaS, end user requirement not needed
- For Xerox, HP, Ricoh printers, requires UniPrint software connector
- For iOS/Android devices, requires an application from respective stores
- For any end-user device, requires UniPrint Cloud Agent
- For Non-Xerox, HP, Ricoh printers, requires UniPrint vPadpro device
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support contract is 9am to 5.30pm weekdays (not Bank Holidays)
Extended support is available as an extra cost by negotiation. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via website www.UniPrint.net
- Web chat accessibility testing
- Uniprint.net web service is a proven and successful customer communication method for support issues.
- Onsite support
- Yes, at extra cost
- Support levels
- Derek to copy MSSUK previous support levels (G-Cloud 11)
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Customers can take advantage of our free trial or proof of concept, which allows them to test UniPrint InfinityCloud against their internal business drivers.
Customers then have a choice of a fully documented support service from MSS UK and UniPrint including installation and support throughout the POC.
Or they can take full ownership and install manage and monitor the solution themselves. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- UniPrint InfinityCloud by design does not store any user data. User statistics can be stored and archived by users in private or public cloud and is managed by the end user.
- End-of-contract process
- MSS UK will provide all UniPrint clients with a revised renewal quote a minimum of 30 days before expiry of existing contract.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- All supported mobile operating systems have access to the UniPrint Vault app for secure-print release. For direct printing mobile users use the embedded application just like desktop users.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Users can use our API for backend printing. e.g: ERP systems like SAP or EMR systems like EPIC.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- UniPrint offer customers a full white label logo service, which can be used to help promote company specific services, and can be used to update staff and users on special offers and services. All customization are done by UniPrint.
Scaling
- Independence of resources
-
Scaling is provided via Micosoft Azure's elastic cloud.
UniPrint.net and ePrintit currently supports over 14Million mobile users and 25Million desktop users via this worldwide service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- If enabled, all client print jobs are captured and recorded by UniPrint InfinityCloud MS-Azure SQL database. Data captured include printer usage, user quantities, costs per page per printer, time and date, application, etc. This data can be analysed by any data analytic tools.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ProcessFusion, Formerly UniPrint.net
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- End user information is securely stored in MS-Azure SQL database. A database export can be made readily available for clients on request.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Encryption of data in transit as using HC-256
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Encryption of data in transit as using HC-256
Availability and resilience
- Guaranteed availability
-
Uniprint Infinity Cloud provides full print redundancy, with duplicated print and bridge servers, eliminating any single point of failure in the printing infrastructure.
Ensuring 24-hour, 7 days a week maximum printing uptime (99.95%)
UniPrint Infinity’s High Availability (HA) Module eliminates any single point of failure in the printing system ensuring maximum printing uptime. With the additional capability of load balancing, you can also be assured that printing will remain fast and efficient in any enterprise environment. - Approach to resilience
-
36 Cloud Hosted servers in 23 Groups utilizing automated load balancing and sizing solutions hosted within the Microsoft Azure Cloud.
Meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2.
Rigorous third-party audits, conforms to British Standards Institute - Outage reporting
- Reports of outages will be given through the management console. Other alert processes will be agreed at time of POC/Purchase
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management console can be used to restrict or permit access, create user profiles with set rules and access rights to certain hardware endpoints. The management of this is fully controlled. Users can request permission to any rules set , but won't activate until approved by admin.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- HIPAA, FedRAMP, SOC 1 and SOC 2, IRAP, UK G-Cloud, MTCS
- Information security policies and processes
- UniPrint Infinity Cloud is fully aligned with Microsoft Azure’s UK Cloud standards of delivery which include full access to a management console which shows alerts and gives access to reports and automatic e-mail alerts.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All Uniprint services are monitored on a ongoing basis during the length of a contract.
Clients can request for changes to be made directly through their aligned account manager or directly with UniPrint. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Tests performed internally by dedicated QA team and semi-regular pen testing performed by external consultants.
Any vulnerabilities discovered are immediately reported and resolved in a timely manner.
Full test details available upon request. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Management of the solution can be via a client controlled web based tool, which assesses and monitors the security of the solution.
A hosted service is also available in which any security breach will be flagged and investigated within a 24 hour period. Customer will be notified when it has been ascertained that a breach has actually occurred no later than 72 hours from the breach. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
All incident management processes are aligned to and certified to ISO 27001.
A defined process can be negotiated and agreed with the customer to align to their business processes and needs.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Equal opportunity
-
Equal opportunity
Managed Security Solutions is committed to equal opportunities for all staff and applicants. It is our policy that all employment decisions are based on merit and legitimate business needs of the business and organisation. A full copy of our Equal Opportunities policy is available on request
Pricing
- Price
- £50.00 to £100.00 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Customers can have access to a fully supported UniPrint Infinity Cloud proof of concept for a maximum of 30 days, with no limitations on features and benefits.
- Link to free trial
- https://www.gcloud.mssuk.com