Kainos Worksmart Limited

Workday Implementation, Testing, Optimisation, Change Management & Application Management Services.

Kainos is the leading UK Public Sector Workday Services Partner. Services include HCM/HR, Financials Management, Payroll, Adaptive Planning, Extend, Sourcing, Prism, Document Management, Peakon Employee Voice, complementary Generative AI/AI, RPA, Chatbots and BPM/PM. Also, award-winning Workday Software Partner providing ‘Kainos Smart’, a cloud-based Workday Automated Testing, Auditing and Data-Shielding platform.

Features

• 38+ years' experience of UK Public Sector digital transformation projects.
• Unmatched expertise deploying and supporting Workday in Public Sector.
• Cover business-readiness, design, implementation, testing, change management, optimisation and AMS.
• Largest European practice of Workday-Certified-Consultants.
• Workday exclusive partnership and shared benefits from insights gained.
• Experience in all-Workday SKUs including Adaptive, Sourcing, Peakon and Extend.
• Workday Adaptive Planning Platinum Partner, Workday Innovation Partner Extend applications.
• Expertise using accelerators including Gen AI and Public Sector templates.
• Developed integrations, reports and configuration supporting Public Sector requirements.
• Knowledge transfer ensuring your organisation’s readiness for Workday ownership.

Benefits

• Proven ability to deliver benefits on-time and to-budget.
• Experience of UK Public Sector Workday deployments, reducing business risk.
• Partnering throughout your Workday journey delivering benefits and optimising outcomes.
• Unmatched expertise delivering full-platform Workday projects in complex system environments.
• Forecasting and analysis through Adaptive Planning enabling faster decision-making.
• Building HR and Finance capabilities using Workday Extend.
• Excellent customer satisfaction through change management, optimisation and AMS.
• Reduced client testing, auditing effort and costs, data shielding coverage.
• Benefits realised through improved employee satisfaction, user engagement, org-wide outcomes.
• Cost effective lower-risk implementation, using market-leading proprietary tools and templates.

£825.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

963490157458625

Contact

Stephen Gowdy
02890571100
presales@kainos.com

Planning

• Planning service: Yes
• How the planning service works: Kainos follows a robust, proven, prescriptive Deployment Methodology developed and enhanced by Kainos across successful Workday implementations. The methodology is based on five key stages with activities for each stage:; • Plan Stage –activities at this stage include setting the overall project direction, agreeing project goals, defining roles and responsibilities, setting up project governance, introducing test strategy, reviewing design principles, allocating project team members, engaging with 3rd party vendors, and creating a detailed project plan and charter.; • Architect Stage –activities at this stage include running functional design sessions, designing business processes, analysing solution gaps, documenting design decisions, analysing and designing integrations, creating test strategy plans, and initiating data gathering.; • Configure & Prototype Stage (Iterative) –activities at this stage include configuring prototypes based on captured requirements, testing prototype configurations, performing data validation, developing, and testing integrations, and finalising test plans.; • Test Stage –activities at this stage include validating configuration decisions and system/user readiness, ensuring that data, configuration, business processes, and integrations meet business needs, completing user acceptance testing (UAT), and preparing cut of “live” data for final build.; • Deploy Stage –activities at this stage include final tenant building and transitioning the customer to production support services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Kainos exclusively partners with Workday.
  • Our services cover all functional areas of-the Workday platform including:
  • Core HCM, Core Financials, Planning and analytics
  • Recruitment, Payroll
  • Learning, Sourcing and procurement
  • Expenses, Projects
  • Workday Extend.

Training

• Training service provided: Yes
• How the training service works: As part of the Kainos Workday deployment methodology, Kainos offers continuous knowledge transfer and capability development exercises to support Workday-delivered formal training.; ; Kainos’s approach to training is based on a best-practice approach that includes an assessment of the customer's specific training requirements. We then work closely with client teams to help define a Training Strategy and Plan. This also details the training delivery method which will be based on the complexity of content, the number of users, the geographic spread of end-users, and the proficiency level required.; ; We offer additional optional training/adoption tools to help support specific training requirements.
• Training is tied to specific services: Yes
• Services the training service works with: Kainos exclusively partners with Workday for our ERP Services.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Kainos offers services to assist our clients in the transition to the Workday platform from existing legacy / on-premise ERP solutions. When planning a migration to Workday, a key consideration is an approach to data migration, ensuring that relevant and quality data is available as part of the new service. Kainos has extensive experience in data management built up over the past 30 years and is recognised as having extensive expertise in Workday data migration and integrations. We have developed data migration accelerator tools, such as Kainos Data Templates, which have built-in validation to ensure that data can be migrated faster and to higher quality and with less effort from the client organisation.; ; In addition to the services delivered as part of our Workday Deployment Methodology, Kainos provides a range of cloud migration services which, depending on where you are on your cloud journey, include:; ; • Cloud Discovery & Strategy ; • Cloud Maturity Assessment ; • Secure Cloud Platform; • Cloud Migration; • Legacy Modernisation; • Managed Cloud; • Cost Optimisation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Kainos exclusively partners with Workday for our ERP Services.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Testing is one of the five key stages in our Workday deployment methodology and we work with customers to validate configuration decisions and system/user readiness, ensuring that data, configuration, business processes, and integration all meet business needs. We support customers by completing user acceptance testing (UAT) and preparing a cut of “live” data for the final build prior to going live.; ; Kainos is widely regarded as the market leader for Workday testing. More than 300 Workday customers use Kainos Smart Test™, the award-winning and Workday-approved automated test product built exclusively for Workday. Smart Test enables customers to automatically test their Workday configuration during implementation, helping to reliably stage test data and ensuring that business processes, integrations, and reports are all tested consistently and easily. Smart Test is invaluable post-deployment of Workday, ensuring that regression is not inadvertently introduced throughout the life of the project as new functionality is introduced, business as usual changes are made, as new versions of the Workday platform are released. Using Smart Test helps to reduce the cost, effort, and risk associated with manual testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services:
  • Continuous security pipeline.
  • Automated security testing.
  • DevSecOps.
  • Security training.
  • Incident playbooks.
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Cyber Essentials accreditation.
  • OSCP (Offensive Security Certified Professional).

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Kainos provides Application Management Services (AMS) to support customers’ deployments of Workday. Our Services are ISO20000 certified and ITIL v4 aligned. All our support consultants are Workday certified, and we support the full range of Workday modules. We have the capability to provide clients with a ‘one-stop-shop’ support service, including support and maintenance of their Workday deployments, change requests, enhancements, training, consultancy services, and best practice advice to ensure maximum return on investment.; ; Key aspects of our Workday AMS include:; ; Project Onboarding – providing the transition of your Workday implementation to the AMS team from the implementation team.; ; Service Desk – a reliable single point of contact for reporting incidents and raising service requests.; ; Incident Management – end-to-end ownership of incidents, problems and service requests.; ; Service Governance and Management - an Engagement Manager (service delivery manager) from within the Kainos AMS team is appointed to manage the day-to-day running of the service provided to each client.; ; Change Management – utilising our Change Management and User Adoption specialists to assess the impact of functionality/configuration change requests.

Service scope

• Service constraints: Kainos offers a blend of remote and onsite services to suit clients needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Kainos’s Workday AMS is governed by a Service Level Agreement (SLA) providing target response times for incidents based on priority. Critical priority incidents have a target response time of 1-hour, high priority incidents 2-hours, medium priority incidents 4-hours, and low priority incidents 1-day. Service hours are 9 am-5 pm GMT, excluding UK public holidays. Optional out-of-hours support is available.; ; Customers receive access to Kainos’s Incident Management System. This enables tracking of tickets raised, to ensure that Kainos meets its SLA commitments. It provides an easy-to-use web interface where the details of all incidents can be viewed, tracked, and reported easily.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Kainos typically provides 2nd, 3rd, and 4th level support for Workday deployments. All support levels are charged at the same rate and are most commonly available at a pre-paid hourly time & materials blended rate.; ; Kainos provides an Engagement Manager (service delivery manager) who would be in frequent contact to report on the service and manage change items. In addition, Kainos provides a Technical Solution Lead post-deployment consultant who will be fully versed in your tenant setup and configuration.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/03/2020
• What the ISO/IEC 27001 doesn’t cover: Scope covered under this certification: Information security in relation to the design, development, testing and support of IT solutions delivered using distributed working practices in accordance with Statement of Applicability version 6.0.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will, therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when) and how we will monitor, measure and report on our commitments/the impact of our proposals. ; ; Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; ; MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; ; MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement. ; ; Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.

  Covid-19 recovery

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will, therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when) and how we will monitor, measure and report on our commitments/the impact of our proposals. ; ; Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; ; MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors. ; ; MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. ; ; MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; ; MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. ; ; MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions ; ; Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.

  Tackling economic inequality

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will, therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when) and how we will monitor, measure and report on our commitments/the impact of our proposals. ; ; Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; ; MAC2.1: Create opportunities for entrepreneurship and help new organisations grow. ; ; MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors. ; ; MAC2.3: Support educational attainment including training schemes ; ; MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. ; ; MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services. ; ; MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. ; ; MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. ; ; MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain. ; ; Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions delivered, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.

  Equal opportunity

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will, therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when) and how we will monitor, measure and report on our commitments/the impact of our proposals. ; ; Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; ; MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. ; ; MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications ; ; MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills and pay in the contract workforce. ; ; MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher paid work by developing new skills relevant to the contract. ; ; MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain. ; ; Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.

  Wellbeing

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will, therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when) and how we will monitor, measure and report on our commitments/the impact of our proposals. ; ; Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; ; MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce. ; ; MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. ; ; MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. ; ; MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities. ; ; Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives.

Pricing

• Price: £825.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.