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Mediator Academy

E-LEARNING CREATION, SUPPORT AND CONSULTANCY

Supporting the design and delivery of cloud-based e-learning services.

Features

  • Customise e-learning to your organisations needs
  • Access a range of instantly deployable content and courses
  • Online first Learning Design Methodology focused on skills and engagement.
  • We work in Storyline, Rise, Adapt and eXact Packager.
  • Expertise in WCAG 2.1, SCORM, AICC, xAPI, and cmi5
  • Scenario-based learning and cinema quality skills simulations.
  • Courses benefit from independent professional accreditation
  • Track record of working with private and state bodies

Benefits

  • Ensure you can demonstrate compliance with legal requirements
  • Offer courses that employees want to take.
  • Assess outcomes and behaviours, verify learning via blockchain certification
  • Customise learning to focus on particular pain points or problems
  • Agile, flexible project delivery approach, based on your requirements

Pricing

£12,000 to £45,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sabine@mediatoracademy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 3 8 2 9 7 3 7 4 9 6 2 5 1

Contact

Mediator Academy Sabine Walsh
Telephone: 00353868391804
Email: sabine@mediatoracademy.com

Planning

Planning service
Yes
How the planning service works
Design of a customised learning journey for clients' users is an integral part of our service to ensure the solution meets the needs and goals of the client.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • E learning design
  • E learning delivery

Training

Training service provided
Yes
How the training service works
Our solution is e-learning and we provide training in how to access and use our content and courses.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Users will receive assistance in accessing the cloud based e-learning services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All our e learning is designed by reference to industry-standard quality assurance frameworks. Additional oversight and assurance as carried out by independent bodies who offer professional accreditation of our services.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support both to individual users and client organisations in every aspect of accessing our cloud-based e-learning.

Service scope

Service constraints
None relevant.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Standard 3rd party web chat support
Support levels
Level 1
Level 2
Level 3
We do not provide a cloud support engineer

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are a digital-first company. Our mission is to create world-class online skills education using innovative technologies and learning design methodologies that ensure our learners have the same or superior learning experiences online, without the need to travel to different locations to engage in learning, and to make skills education available all over the world.
We share our responsibility for sustainability with our team, board members and clients, and are committed to leading by example.
Our team all work remotely, thereby reducing the necessity for transportation.
If there is a necessity for work related travel we encourage and financially support the use of public transport.
In setting up our workspaces, we support our team in seeking ways to reduce resources, energy use and waste.
We prioritise the use of local suppliers and purchase refurbished or recycled technology and other products.
We operate on an almost completely paperless basis, favouring online tools and resources.

Tackling economic inequality

We have a range of introductory courses that we make available to undergraduate students from economically disadvantaged regions. So far, in excess of 10,000 students have completed these courses.

Equal opportunity

We are committed to providing a workplace free from discrimination or harassment. We expect every member of our company to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Wellbeing

We are committed to staff and management wellbeing, but beyond that, the focus of our educational content is workplace wellbeing. Learning how to manage conflict effectively, have difficult conversations, and manage workplace relationships is key to ensuring the wellbeing of everyone in the organisation.

Pricing

Price
£12,000 to £45,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sabine@mediatoracademy.com. Tell them what format you need. It will help if you say what assistive technology you use.