YARDI SYSTEMS LIMITED

Yardi Voyager

Yardi Voyager is Software as a Service (SaaS) offering property and lease management and accounting. It supports the entire real estate life-cycle and automates processes with dashboards, workflows, critical date notifications, and analytics. CommercialCafe is an online portal for external users to enter work orders; submit requests; and view documents.

Features

• End-to-end real estate management
• Compliance with local legislation
• Access from anywhere
• Lease administration
• Unified interface
• SSO integration
• Security
• Flexibility and customisability
• Multicurrency functionality
• Standard and custom reporting

Benefits

• Supports entire real estate lifecycle, including management, accounting, and communication
• Addresses applicable legal demands like local GAAP, reporting, and INREV
• Provides all functionality remotely for internal and external users
• Accommodates complex leases, amendments, abstracts, modifications, indexation, overages, and more
• Presents a consistent interface, so staff learn and navigate confidently
• SSO to simplify and centralise access to your applications
• Safeguards sensitive data and ensures staff only see relevant information
• Offers extensive configuration options to help you match organisational policies
• Supports multicurrency for various accounting and taxation rules (VAT, GST)
• Includes 750 standard reports and supports customisation with real-time data

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.campbell@yardi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

963860172777641

Contact

Daniel Campbell
+18056992040
daniel.campbell@yardi.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Browser based, OS agnostic.
  • Up-to-date iOS or android system recommended for mobile devices
  • Screen resolution for desktops: 1024 x 768 or higher
  • Client responsible for configuring local device security- virus protection, encryption

User support

• Email or online ticketing support: Yes
• Support response times: Yardi shall have the right to prioritize application support requests according to the application support issue’s impact on Client in accordance with the following response times: Priority 1: Business halted (total inability to perform normal operation) - response generally within 2 business hours. Priority 2: Business impacted (severe restriction of Client’s Use of the Licensed Programs) - response generally within 4 business hours. Priority 3: Non-critical service requests -Response generally within 1 business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Third party testing.
• Onsite support: Yes, at extra cost
• Support levels: We assign support teams based on each client’s real estate market. Our annual software license fees include an annual block of support hours via a toll-free hotline, email, and our support website during local business hours. These included hours are enough for most clients, but extended support can be purchased in blocks. We prioritise issues based on their impact on the client’s business and aim to respond to all urgent requests within two hours. Market-based teams provide daily support, inform clients of new features and updates, and coordinate issue resolution with the development and Cloud teams. You will also be assigned a technical account manager. A team of 240 Yardi professionals, including cloud support engineers, ensures rotating 24-hour coverage of the Yardi Cloud. Clients receive 24/7 technical assistance via our hosting hotline.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Yardi tailors a training plan to each client’s unique needs to establish user proficiency before go-live. Our system’s unified interface will help your team to use the software confidently and quickly.; ; Implementation Training On-site training introduces new users to the software. Users split into functional groups so classes can target each group’s needs and processes. Classes use client-specific training environments and samples of your actual data. Although we can train your; entire user community, we can also just train; select users, who in turn teach their colleagues (train the trainer).; ; Online Training Short, focused online classes offer an interactive learning experience without the need for travel. ; ; Webinars are ideal for quick refreshers or specific process overviews and benefit new and experienced users. ; ; Self-Directed Training We deliver electronic user guides and online help for independent study. Application documentation and online help are task-based and focus on our clients’ processes. User guides include step-by-step instructions with screen shots to help users complete real-life workflows. ; ; Our support website, Yardi Client Central, also includes a large library of free training videos, materials from our user conferences, and other resources your employees can review at their own pace.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Yardi will make an electronic copy of the Client Data available for Client to download promptly following the termination or expiration of this Agreement in a standard format (currently SQL)
• End-of-contract process: At the end of the contract: (i) the license for, and the client’s access to, the Yardi software will terminate; (ii) the client will cease Use of the Yardi Cloud Services, Yardi software, and software documentation; (iii) the client’s access to the Yardi Cloud; and (iv) the client shall pay any undisputed Fees to Yardi.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Yardi platform uses responsive design to adapt efficiently to differently sized computer, tablet, and mobile screens for ease of use. All functionality is available through a standard web browser, no matter which mobile or desktop device is used for access. The system also includes a variety of mobile apps. These apps may present a limited set of functions that target intended users and offer only relevant functions and information
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: We support several interface strategies for exchanging data between Yardi Voyager and third-party systems: Yardi ETL • Service-oriented architecture • Table- and field-level granularity •Import/export through data classes • Export in XML, text, Microsoft Excel format, or via webservice • 250+ objects as well as custom data Yardi Standard Interface Partnership Program •Service-oriented architecture • Function or process granularity • Import/export through data classes • Web services • Common across clients: accounts payable and receivable, general ledger, work orders, and more • For a list of these vendors and interfaces, visitwww.yardi.com/services/interfaces Custom Interface • Client-specific function or process •Import/export through data classes • Webservices • Supports custom tables and complex queries Scripting • Simple tool for raw text extracts • Handles most SQL queries • Does not access data classes • Export only Yardi Spreadsheet Reporting (YSR) • Data extracts to Microsoft Excel format • Primarily for heavily formatted extracts or pivot table usage • Handy for analysis; can be used for manual interfaces
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: A key benefit of our SaaS platform is the ease with which clients can increase processing capacity. Our data centres always maintain excess capacity, so you can add users, properties, and functionality quickly as demands increase. No matter how rapidly your organisation grows, the Yardi network always hosts enough servers to meet all of our clients’ needs. Yardi’s metric is to deliver at least 99.9% Yardi Cloud availability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Full database encryption at AES256 encryption available on client request.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: We offer Yardi ETL, our import/export tool, to interface with various third-party systems. It extracts data from foreign systems; transforms it into a logical value recognisable to Yardi table structures; and loads the external data into Yardi Voyager tables. It also exports in the same manner.; The granular format allows you to pinpoint most Yardi Voyager tables and fields without writing SQL, web services, or custom import/export scripts. Yardi ETL is perfect for data conversions and daily feeds or imports.
• Data export formats:
  • CSV
  • Other
• Other data export formats: ETL
• Data import formats:
  • CSV
  • Other
• Other data import formats: ETL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Yardi’s metric is to deliver at least 99.9% Voyager Licensed Program Availability. “Yardi Availability” is a cumulative measure of Voyager Licensed Program availability in the Yardi Cloud, outside of the standing maintenance hours, and excepting where such availability is affected by Client’s activities, routines, etc. in, or connecting to, the Yardi Cloud.
• Approach to resilience: Performance credits are available on a case-by-case basis.; Yardi replicates transactions and default paths for every live client database to a standby server at a geographically remote sister centre, using a secure VPN connection. We offer a recovery point objective (RPO) of two hours incase of a major incident. We will restore client data within eight hours (RTO).; Backup generators at each data centre ensure uninterrupted power supply (UPS) in the event of power failures .Similarly, data centres have redundant heating, ventilation, and air conditioning (HVAC) so that hardware failure will not compromise the controlled server environment essential for optimal system performance. In addition, multiple tier-one carriers and Border Gateway Protocol(BGP) connectivity ensure uninterrupted internet access for each data centre.
• Outage reporting: A public dashboard is available at status.yard.com; Affected clients will also be notified by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Client support platform is accessed via username and password with optional SSO. Clients designate users with access to the platform.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Comprehensive security features and procedures safeguard Yardi clients’ data. Site security at datacentres includes on-premises security personnel, continuous video surveillance, screening of all people entering or exiting the premises, and 24-hour monitoring of server operations. We contract with security experts to perform penetration tests. Our security model includes the following layers: ; ; •Transport Layer Security (TLS). Data sent over the internet is always encrypted. ; • Intrusion Prevention Systems and Multiple Firewalls. These control the type of information servers transmit and receive. Web application firewalls and data loss prevention software enhance our service. ; •Virus and Malware Protection. Real-time anti-virus and anti-malware software safeguards all servers. ; • Active Directory Security. This ensures that all users can access only their organisation’s applications. Folder access is based on client-defined permissions. ; • Database Authentication and Name Encryption. The system authenticates all login attempts. We encrypt database names to ensure client anonymity. ; • User-Defined Access. Your system administrator can define idle periods for session timeouts and authorise users to access program features and reports. ; • User-Defined Password Expiration. Your organisation’s system administrator can define how often users must change their system passwords to conform to internal protocol.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Yardi maintains a rigorous change management program which is audited annually by external auditors
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Yardi monitors industry sources and patches per manufacturers' recommendations for all third party software and hardware utilized. Patches are tested prior to deployment to production environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 24‐hour monitoring of server operations and datacenters via a follow the sun cloud support team. Multiple firewalls and an intrusion prevention systems with real time alerts. Anti‐virus, anti‐malware, and data loss prevention software with real time alerts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are managed by an appropriate support team within Yardi. Clients are notified of incidents that affect them and are kept up-to-date throughout the process. Where appropriate clients receive an final incident report following the resolution.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 22%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 19 January 2026
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics, Inc.
• PCI DSS accreditation date: Tuesday 30 June 2026
• What the PCI DSS doesn’t cover: Nonpayment related services.
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC1 Type 2
  • SOC2 Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.campbell@yardi.com. Tell them what format you need. It will help if you say what assistive technology you use.