MDB Service Consulting Ltd

Ortom8 Workload Automation Managed Service

Ortom8 Workload Automation Managed Service offer a fully tailored and comprehensive managed service for Workload Automation, as well as the ability to migrate onto the Ortom8 platform your legacy products (ASCI ActiveBatch, Broadcom Autosys, Dollar Universe, AppWorx, Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal ) and manage it for you.

Features

• Fully managed service for BMC Control-M & BMC Helix Control-M
• Fully managed service for Ortom8 Workload Platform Subscription Service
• 24x7 Application Support
• Batch Monitoring and Support (including escalation into BMC)
• Batch issue remediation
• Job definition, creation and scheduling
• Application Upgrades
• Operational resource augmentation
• Replace ASCI ActiveBatch, Broadcom Autosys, Dollar Universe
• Replace Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal, AppWorx

Benefits

• One year, and multi-year managed service contracts
• Active management and monitoring of your Workload service
• Identify failures and alert customer application support teams
• Testing of Jobs prior to going Live provides service consistency
• Management of Licences reduces overall cost of solution
• Use of new capability of Ortom8 Subscription Service
• Ongoing maintenance of software platform and system upgrades
• Review workloads and effectiveness to deliver business outcomes
• Regular review of Workload Demand and future requirements

£800 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

964103671002370

Contact

Mike Braithwaite
07985652954
Mike@mdbsc.co.uk

Planning

• Planning service: Yes
• How the planning service works: To enable us to be able to effectively manage your batch, our comprehensive onboarding process allows us to integrate to your Workload Automation environment; learn your batch, services and their importance; and set-up service management processes, security & access. This process normally takes 0n average: 6-8 Weeks Duration Usually as an additional charge, we will include Batch Optimisation and SLA Management Implementation as part of the onboarding fee. Onboarding high level: Comprising VPN Setup and Testing Creation of Ortom8 instances in AWS environment specific for the client Analysis of current, legacy, job definitions and dependencies - Workload Automation Conversion and migration of clients legacy Workload into Ortom8 Optimization of Workload to improve performance Testing and quality assurance Go-Live Early life support / Hypercare for agreed period These are costed as ‘Time and Materials’, due to the nature of each client engagement, level of complexity of legacy to be migrated; level of optimization or workloads, etc.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS Amazon Web Services
  • Microsoft Azure - on request
  • Google Cloud - on request
  • BMC Control-M
  • BMC Helix Control-M

Training

• Training service provided: Yes
• How the training service works: We offer training and certification on BMC products, especially, Workload Automation solutions - BMC Control-M and BMC Helix Control-M. We also provide training on the Ortom8 Workload Automation Platform Subscription service.
• Training is tied to specific services: Yes
• Services the training service works with:
  • BMC Control-M Workload Automation
  • BMC Helix Control-M Workload Automation
  • Ortom8 Workload Automation Platform Subscription Service

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have extensive experience in assisting customers with setting up and migrating premise to cloud solutions. Our expert team will work closely with your business and technical staff to smooth the implementation and ensure that the transition takes place seamlessly. We understand that moving to a hosting partner requires a change in how your company operates, and we will help with this cultural shift as well as the regulatory and audit requirements that process changes involve. We use a 5-step process from migration to implementation with high security and availability designed in from the start to protect your integrity. 1. Discovery Phase: Identify breadth and depth of platform specific scheduling services, as well as existing workload automation products 2. Analysis & Playback: We consolidate and present your current landscape, along with the business benefits for migrating to Ortom8. Access your site is needed. 3. Conversion: We convert and transition all of the agreed workloads into the cloud solution platform or how to manage your hosted solution 4. Test: We work with you to test the outcomes of the migration and highlight any optimisation and consolidation opportunities 5. Go-Live: Go-Live, hyper care and decommission of the legacy and on-premise workload products
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • BMC Control-M and BMC Helix Control-M
  • AWS Amazon
  • Microsoft Azure - on request
  • Google Cloud - on request

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: When we start the Ortom8 Workload Automation Managed Service, we use a 5-step process from migration to implementation with high security and availability designed in from the start to protect your integrity. Critical to this is the analysis and playback phase to ensure that what is going to be managed is scoped, agreed, defined and supportable. We can either directly manage or work alongside your existing IT Operations teams to ensure that the proposed managed service solution meets your technical and business requirements.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: MDB can provide hosting and support services for BMC Control M, BMC Helix Control-M, and Ortom8 Workload Automation Subscription Service

Service scope

• Service constraints: Ortom8 Workload Automation Managed Service does not have any constraints. Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site. Our Ortom8 Workload Automation Platform Subscription Service is build on the UK instance of AWS.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Schedule: ; ; Core Operating Hours: 08:00 to 18:00 Monday to Friday UK business hour, excluding published holidays 80% within 2 business hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Specific to customer requirements
• Web chat accessibility testing: Specific to customer requirements
• Support levels: Incident & Request- Schedule: 24 hours a day, 7 days a week (including published holidays) for Sev 1 & Sev 2 severity levels Sev 1 - 80% within 30 minutes, 80% in 4 Business Hours Sev 2 - 80% within 2 business hours, 80% 8 Business Hours Resolution Schedule: 9:00 AM to 6:00 PM GMT, Monday to Friday (excluding published holidays) Sev 3 - 80% within 8 business hours, 80% 3 Business Days Resolution Sev 4 - 80% within 12 business hours, 80% 5 Business Days Resolution Core Operating Hours: 08:00 to 18:00 OOH: 18:00 – 08:00

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: BMC Software Inc. Ortom8 Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  As an IT digital transformation company, we recognise the critical role that technology plays in assisting societies in managing and recovering from the profound impacts of COVID-19. Our consultancy services and technical implementations are designed not only to address immediate challenges but also to foster long-term resilience and growth. Through strategic partnerships and collaborative efforts with businesses, organisations, and authorities, we offer comprehensive solutions that empower communities to adapt to the evolving landscape. From implementing agile remote work solutions and digitising essential services to optimising supply chains and enhancing cybersecurity, our holistic approach aims to ensure continuity, efficiency, and sustainability. Our solutions not only stabilise IT operations for businesses but also yield cost savings and facilitate growth, particularly in sectors challenged by economic inequality. By providing products and services adaptable to organisations of all sizes and sectors, we facilitate the growth of both small and large companies, supporting their development and enabling more employment opportunities for individuals facing barriers to employment and skills gaps post COVID-19. MDB actively supports various Government Employment projects, including the Kickstart and Gateway programmes, and has employed and provided training to graduates and the unemployed. Furthermore, MDB's remote working policy offers numerous benefits for employees post-COVID-19. By fostering a healthy work-life balance, this flexibility grants employees greater control over their schedules, accommodating caring responsibilities and family life, thereby reducing mental and physical stress. Additionally, our cloud-based products enable individuals to work from home effectively, ensuring compliance with social distancing measures and restrictions. In addition, we have established a support team in both the UK and Sri Lanka, providing employment and training opportunities to individuals in countries particularly affected by COVID-19.

  Tackling economic inequality

  Our solutions enable businesses to derive better operations within their people, processes and technology, engendering cost savings and opportunities for growth in areas that are often challenged by economic inequality. ; ; By employing advanced services and recognised frameworks that can be utilised in any size of organisation in any sector we help small and large companies grow, then sustain growth and stability. By supporting this development businesses are enabled to provide more employment opportunities for those facing barriers to employment and skills gaps. ; ; MDB supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; Working closely with our supply chain and partners we’ve developed services that leverage a company’s existing IT toolset to provide innovative solutions that modernise the delivery of their own IT capabilities and teams to increase productivity through optimisation.

  Equal opportunity

  MDB tackles equal opportunities by prioritising diversity and inclusion across its hiring practices, fostering a workplace culture that embraces differences and provides equal opportunities for all employees. ; ; MDB implements policies that support, attract, retain, and promote individuals from underrepresented groups, ensuring that talent is recognised and rewarded regardless of gender, race, ethnicity, sexual orientation, or background. ; ; In addition, MDB offers training and development programs to support the professional growth and advancement of all employees, providing resources and mentorship opportunities. Thus, helping individuals from diverse backgrounds excel in their careers. ; MDB supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; This covers many areas from highly technical IT qualifications to CIM Marketing qualifications. All providing help and support to support employment and communities. In addition, MDB’s remote working policy offers many benefits by providing greater flexibility for individuals who may face geographical or mobility constraints, thus expanding the talent pool and fostering diversity in the workforce. ; ; In addition. this policy engenders a healthy balanced work/home life environment. This flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. ; ; Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities

  Wellbeing

  MDBSC Ltd prioritises its workforces physical and mental health and wellbeing, initiating actions and activities to ensure employee welfare. This fosters a wider culture of positive health and wellbeing that extends to our customers and suppliers. ; ; MDBSC remote working policy offers many benefits for employees. Nurturing a flexible balanced work/home life environment, offers employees more control, allowing for caring responsibilities and family life, reducing mental and physical stress for employees. ; ; Remote working also benefits communities beyond the UK: Delivery of contracts encompasses a Sri-Lankan team of suppliers, providing training and employment – assisting socio-economic growth in those communities.; ; MDBSC open-door policy allows employees’ voices to be heard and prompt issue solving. Promoting positive engagement and better morale. Open communication channels create discussion of workload, deadlines, and personal circumstances. Flexible arrangements support a work-life balance meaning MDBSC’s contracts are delivered with mental and physical wellbeing in mind. ; ; Regarding delivery of contracts and services, MDBSC is mindful of benefits to staff, suppliers and customers. Actively avoiding overloading employees with excessive work, supporting mental health and avoiding possible burnout. This is fulfilled through discursive and democratic communication; individuals assess their own competencies and workload. Supporting training for individuals to develop skills in other areas, this increases engagement and self-esteem resulting in customers receiving optimal digital transformation services.; ; Regarding wellbeing outcomes for customers in relation to furthering digital transformation strategies, mental stress is reduced through updated technology and business solutions. MDBSC coach customers’ employees resulting in less problematic and more dynamic ways of working, leading to increased job satisfaction and reduced burnout, alleviating work-related stressors. Additionally, MDBSC’s solutions enable remote work opportunities for employees and customers, allowing flexibility and equal employment opportunities throughout the UK.

Pricing

• Price: £800 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.