Matter of Focus Ltd

OutNav

OutNav supports organisations to plan, manage and report on outcomes using a theory-based approach to evaluation. Using outcome maps, OutNav significantly enhances the capability of organisations to make use of their data and information to learn, improve and tell the story of the difference they make.

Features

• cloud based software allowing remote access
• develop, hold and share multiple outcome maps
• upload and manage images and data files
• assess and rate progress and confidence in evidence
• generate real time reports from a choice of report types
• share online reports via email/URL or download a report
• access to help and support via extensive Knowledge Base
• multiple user permissions including read-only and full access

Benefits

• user-friendly platform for outcome monitoring and evaluation
• keep evaluation plans, data, analysis and reporting in one place
• track and link multiple projects and workstreams
• provides an accessible high-level overview of progress
• visualise how your activities contribute effectively to improving outcomes
• capture your data, feedback and evidence in a streamlined way
• offers a method for structured data analysis
• generate and dynamically share impactful outcome-based reports
• collaborate with others for feedback, reflections and analysis.

£1,200 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@matter-of-focus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

964225966535070

Contact

Allan Middlemass
07472293004
info@matter-of-focus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No specific constraints
• System requirements:
  • Users need to have an internet connection
  • Users need to have a modern web browser installed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: By no later than the end of the next working day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included in the OutNav subscription:; ; All users have access to our embedded help function support and an extensive Knowledge Base, including articles, videos, hints and tips. ; ; Specific OutNav queries can be raised, by email or via our online help function where one of our team of experts will endeavour to get back to you within 24 hours. ; ; All users automatically become members of our OutNav Community, which exists to enable our clients to learn from each other through weekly clinics, regular face-to-face and virtual meetings, and webinars. ; ; Tailored Support:; ; Support requirements at onboarding are tailored to client needs and depending on size, scope and complexity costed accordingly. Typically, a standard project tailored support package starts at £8025 (including VAT). Further tailored support packages can be purchased as your project or programme develops.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full orientation and user training provided at onboarding either onsite or online for user administrators and new users. Any subsequent users added by the user administrator can access our Knowledge Base for help with getting started, navigation guidance and any FAQs, or one of our twice-weekly online drop-in sessions for. For specific help, requests can be submitted which are typically answered within 24 hours.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Matter of Focus will discuss with organisations using OutNav who are coming to the end of their contract and not wishing to renew their subscription, how best to extract their data, including any of their own files and images, in a suitable format and will return this securely to them.
• End-of-contract process: Once all of the data has been extracted from OutNav and returned securely to the client, access to OutNav will then be removed. Matter of Focus will archive this data for a 30 day grace period before deleting indefinitely.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Organisation administrators have some options for customising report design in line with their brand. Company logos can be uploaded and a selection of colours and layouts can be chosen.

Scaling

• Independence of resources: We use a combination of load balancing and load metrics analysis, together with threshold alarms to allow extra resources to be allocated as required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: OutNav Live Reports are the most commonly used method of sharing data. Word and PDF Reports are also available to allow outcome mapping data to be exported.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: A range of protective measures are inplace to protect the data within the network. This includes (but is not limited to) data encryption in transit and at rest, firewalls, antivirus and malware protection. Security access is restricted based on the principle of least privilege and is role based. More information is available upon request.

Availability and resilience

• Guaranteed availability: We have a track record of providing a minimum of 99.5% availability of the service, with figures typically being considerably higher than this.; Planned maintenance is normally undertaken outside of normal UK business hours.
• Approach to resilience: Load balancing across multiple servers based in different data centres is just one of the approaches we use to maintain service resilience. Further details available on request.
• Outage reporting: Notifications on the service landing page are used to let users know about about planned service outage, as necessary. If needed, designated users may be notified by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role based permissions allow varying levels of access. The best practice principles of least privilege access are adhered to.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance is based on the best practices outlined by NSCS Cloud Security Principles
• Information security policies and processes: Matter of Focus holds and maintains its own Information Security and Information Governance policies which comply with relevant legislation, including the Data Protection Act (2018) and General Data Protection Regulation. All Matter of Focus staff, whether permanent, temporary, seconded or contracted are responsible for ensuring that they aware of, and comply with, the requirements of these policies and the procedures and guidelines produced to support it. Matter of Focus will also support members of staff in their understanding and appropriate implementation of this policy through induction, supervision, appraisal and training. Policies are available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are reviewed for their impact on security.; Rollback plans are put in place prior to any release.; Changes are always thoroughly tested within environments designed purely for this purpose prior to their release.; Version control methods are used to allow detailed tracking of changes.; Software is thoroughly tested, not just for the areas being changed.; After release a follow up review process ensures that all is working as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Software is kept patched to the latest version. Patches are applied as quickly as possible, prioritised based upon the severity of the issue.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available upon request
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed inline with ISO27001:2013.; Incidents can be reported via telephone, email or online support portal to dedicated support staff.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Matter of Focus is a purpose led business and certified B-Corporation and so generating social value for our staff and through the work with do with clients is core to our business. We are a small company with big growth ambitions. We contribute to increasing supply chain resilience and capacity through the development of our software OutNav that disrupts existing ways of working, supporting collaboration and information sharing and generating efficiencies. Our software empowers organisations to handle their evaluation and performance reporting in house. This both increases quality through generating more actionable insights and reduces costs, by removing the need to commission external consultants.

  Wellbeing

  As a B-Corp we have put in place a wide range of measures to support and improve the health and wellbeing of our contract workforce. This includes implementing a 32 hour working week, 8 weeks paid annual leave, flexible working with accommodations made for part time working to allow people to continue with caring responsibilities and a full range of accommodations for our staff members who have physical or mental health issues.

Pricing

• Price: £1,200 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to one outcome map for 30 days, with a demonstration from one of Matter of Focus' team of experts.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@matter-of-focus.com. Tell them what format you need. It will help if you say what assistive technology you use.