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MISTURA INFORMATICS LTD

MaPPs: Medicines A Patient Profile Summary

An online healthcare staff system that provides bespoke patient summaries of simplified essential information about medicines in various accessible formats (text, easy reads, read aloud, language translations), with adherence resources including Reminder Charts and Medicines Administration charts to improve safety, health outcomes, improve patient experience and reduce waste.

Features

  • Shortlist finalist for HSJ Improving Care with Technology Award
  • Simplified clear essential information about medicines
  • Bespoke patient summary information about all of their medicines
  • Credible trustworthy and consistent content
  • Up to date overseen by clinicians
  • Multilingual translations to any language
  • Reminder charts to support scheduling medicines
  • Medicines Adminstration charts to track medicines taking
  • Healthcare Excellence Trough Technology Innovation 2023
  • Deployment within 72 hours

Benefits

  • Improves workflow as saves staff time discussing medicines
  • Improves patient safety from side effects and incorrect administration
  • Improves medicines taking behaviour and reduces waste
  • Reduces preventable medicines related hospital admissions
  • Improves Patient experience, empowerment and shared decision making
  • Increases knowledge and awareness for both staff and patients
  • Meets the NHS Accessible Information Standard
  • Provides for patients where English is not a first Language
  • Provides for patients with a Learning Disability
  • Provides for any patient with a communication need

Pricing

£104.00 to £18,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.armstrong@misturainformatics.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 4 3 4 3 4 7 4 6 4 5 3 5 9

Contact

MISTURA INFORMATICS LTD Lisa Armstrong
Telephone: 01670818229
Email: lisa.armstrong@misturainformatics.org

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
What's my Drug?
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Internet Access
  • Printer for leaflets

User support

Email or online ticketing support
Email or online ticketing
Support response times
72 hours EMail support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Included in the subscription is email support and phone support (9am-5pm UK).
Technical account manager nominated in Service Level Agreement
Support available to third parties
No

Onboarding and offboarding

Getting started
Online training and documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Issued as a report to the administrator
End-of-contract process
End of the agreement, service notice and disconnection procedure implemented as per Service Level Agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive Web Application that works across mobile or desktop
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
No

Scaling

Independence of resources
Usage monitored and have mirror servers to support any disruptions

Analytics

Service usage metrics
Yes
Metrics types
Report of access on the portal by
Medicine Name
Medicines Formation
Language accessed
Easy Read accessed
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Request as a report to the administrator
Data export formats
  • CSV
  • Other
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Uptime of 99.9%
Approach to resilience
It’s available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
A designated super admin user is allocated for any subscribing / NHS organisation. This super admin is in control of all user access.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Each organisation has a designated super admin. This super admin is in direct contact with Mistura. This super admin is in control of all NHS organisational user access within their organisation

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
24/04/2022
What the ISO/IEC 27001 doesn’t cover
All covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS DSP Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Mistura Information Security Policy v:4
Overview
Technical (Appendix 1)
Operational Security (Appendix 2)
Security Management (Appendix 3)

Staff Training Information Security Needs Analysis on Induction and at Annual Appraisal

Incident Reporting Process
Annual Audit Process

Reporting: Guideline within the Mistura Quality Manual v:4

Monitoring is via Quarterly Senior Management Team Meetings. Review of Incidents, Complaints and Compliments. RIsk Assessments and Review. Risk Register and mitigations agreed and implemented.

Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Described in Mistura Information Security Manual - Appendix Operational security - available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Described in Mistura Information Security Manual - Appendix Operational security - available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Described in Mistura Information Security Manual - Appendix Operational security - available on request
Incident management type
Supplier-defined controls
Incident management approach
Described in Mistura Information Security Manual - Appendix Operational security - available on request
Mistura Incident Management Policy

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Net Zero - The digital medicines information service allows distribution of the resources via email directly from the system rather than providing as printed paper

Tackling economic inequality

The digital medicines information service provided is independent of the extent to which income is distributed, is free to service users at the point of delivery provided in different languages with translations.

Equal opportunity

The digital medicines information service has easy read pictograms and short phrases for people with a learning difficulty

Wellbeing

The digital medicines information service enables people to more safely and effectively manage their medicines, improves health outcomes from improved medicines taking behaviour at the same time it reduces preventable harm from early identification of an important adverse drug reaction.

Pricing

Price
£104.00 to £18,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
6 week free trail available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.armstrong@misturainformatics.org. Tell them what format you need. It will help if you say what assistive technology you use.