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MEDWISE AI LIMITED

medwise.ai

Medwise.ai is a search platform that enables clinicians to find medical guidance and policy documents at the point of care, improving productivity and adoption of best practices. Healthcare organisations can customise the platform, incorporate local documents and use analytics to understand unmet information needs and reduce unwarranted variation in care.

Features

  • AI-powered search across siloed public and private content sources
  • A single source of information for your healthcare workforce
  • Integration with local documents such as guidelines, pathways and policies
  • Disease-agnostic and highly customisable platform
  • Instant access to actionable information snippets within complex documents
  • Disseminate approved clinical information to your healthcare workforce
  • Usage reporting and customisable analytics
  • Export data to integrate with existing governance tools and systems
  • Notifications, messages and updates to users

Benefits

  • Standardise care across teams and organisations
  • Enable workforce to be more productive
  • Support transient staff, locums and telemedicine workflows
  • Improve adherence to best practice
  • Reduce unwarranted variation in care
  • Reduce clinical risk and improve patient safety
  • Up-skill your workforce and support competency-based care delivery
  • Identify your workforce’s unmet information needs
  • Discover and address gaps in clinical documentation
  • Release time for better patient care

Pricing

£5,000 to £122,500 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@medwise.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 4 3 9 9 7 4 3 1 6 4 9 2 4

Contact

MEDWISE AI LIMITED Dr Keith Tsui
Telephone: 07397321524
Email: hello@medwise.ai

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No service constraints
System requirements
  • Internet access
  • Internet browser (desktop)
  • Mobile internet browser (Android, iOS)

User support

Email or online ticketing support
Email or online ticketing
Support response times
· Online user guides and videos
· Support queries are responded to within 48 business hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All users have access to email support as well as online user guides and videos.

Support queries are responded to within 48 business hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Medwise works with every customer to customise the medwise.ai platform content (websites, clinical guidelines, local pathways, policies and procedures) to their unique requirements.

Following the initial setup of the platform, Medwise provides onboarding workshops for administrative users

All users are provided with online user documentation, user guides and how-to videos.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Video
End-of-contract data extraction
Users can export their data in a standard format such as CSV at any time, including at the end of contract.
End-of-contract process
Data can be extracted at the end of the contract at no additional cost. Data can also be deleted upon request, at no cost. Users can continue to make use of the free-tier version of the product.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Medwise.ai is designed as a web application, accessible through desktop and mobile browsers.
The full feature set is available on the desktop. User-facing services (search and account management) are available on mobile devices.
The mobile app does not allow access to extended user features such as the user dashboard and analytics.
Administrative access is designed for web app (desktop) use.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The admin interface for medwise.ai is a dashboard that allows admin users to view data analytics, as well as upload, local documents content such as guidelines and policy documents, approve website content and set up filter groups. The dashboard also provides access to analytics and usage reports for their organisation.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/a
API
No
Customisation available
Yes
Description of customisation
The platform is highly customisable. The following customisation features are available to administrative users:

· Add, edit and manage the right group of national and local guidelines, referral pathways, or local policies and procedures to provide accurate, evidence-based and actionable information to their clinicians.
· Add, edit and manage visibility of search filters and groups according to staff needs.
· Send custom update and notification messages to users.
· Branding of the deployment including logos and welcome message.

Users can hide individual sources from their default searches to further customise search results to their needs.

Scaling

Independence of resources
GCP cloud provider enables easy scaling with increased demand without affecting level of services provided

Analytics

Service usage metrics
Yes
Metrics types
A wide range of operational use data is provided through the organisational dashboard.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data in XML format
Data export formats
CSV
Data import formats
Other
Other data import formats
  • Google Drive Storage
  • PDF
  • HTML
  • MS Word documents

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see attached terms and conditions.
Approach to resilience
Available upon request. We are compliant with the Data Security and Protection toolkit.
Outage reporting
Email alerts via auto-monitoring services and through our social media channels

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Admin access is via a username and strong password. The search interface does not require any access restrictions, however, a log in can be added, which is required before access is made.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS Data Security and Protection Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus certification. Data Security and Protection Toolkit certification. Our data centre (Google Cloud) is certified to ISO 27001. Whilst not formally certified to ISO 27001, we have policy and processes in place that align with ISO 27001, expect audit and certification in upcoming year.
Information security policies and processes
We comply with NHS Digital Data Security and Protection Toolkit, and have a range of policies and procedures to support the security of our system. Available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes follow a controlled release program and are subject to QA and Testing in multiple similar environments before being promoted to the live production environment. Code changes are peer reviewed and validated.

Available on request. Compliant with Data Security and Protection Toolkit.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request. Compliant with and detailed in Data Security and Protection Toolkit. Cyber Essentials certified.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use internal and external systems to monitor uptime health and vulnerability of key system components. Combined results are displayed within our internal communications tools. Live monitoring of our systems allows for rapid notification with immediate response in the event of system vulnerability. We use cloud-native tooling including Sentry and StatusCake.

Additional details available on request. Compliant with Data Security and Protection Toolkit. Cyber Essentials certified.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs we have an internal incident management procedure to follow. Available upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

Fighting climate change

Medwise AI Ltd is reducing its carbon footprint to a minimum by enabling fully remote workplace.

Covid-19 recovery

Medwise AI supports the healthcare workforce by improving productivity and reducing cognitive load.

Wellbeing

Medwise AI supports the healthcare workforce by improving their productivity and reducing burn-out.

Pricing

Price
£5,000 to £122,500 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Access to free version without customisation and integration available
Link to free trial
https://medwise.ai

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@medwise.ai. Tell them what format you need. It will help if you say what assistive technology you use.