Mallon Technology Ltd

Azimap Cloud GIS Software

Integrate, collaborate, manage, analyse and share spatial data on the complete Cloud GIS. Azimap Cloud GIS can improve performance and enhance services throughout an organisation with collaborative working, advanced spatial analysis & data capture tools that support business critical decision making.

Features

• National address and gazetteer support (LLPG and AddressBase)
• Cloud solution that can be hosted locally
• Ensures INSPIRE compliance by storing metadata in a common way
• Intuitive interface to support task completion
• Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
• GIS tools for both the power and novice gazetteer
• Routing, DriveTime Analysis, measuring and polygon split tools available
• Single logon via active directory authentication
• Knowledge base, training and on-boarding support available
• Dedicated project delivery and client management support team

Benefits

• Secure GIS hosted in a cloud or on-premise instance
• Promote collaborative team work throughout your organisation
• Centralised spatial data repository
• Cost Control, via the need for reoccurring user licenses
• Integrates with existing databases
• Customised address base search and active directory integration
• Accessible on desktop, mobile or tablet device
• Efficient dissemination of data for citizen engagement
• Documented APIs for easy integration and customisation
• Documented product roadmap

£15,000 to £60,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kathy.mclean@mallontechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

964445068034019

Contact

Kathy McLean
028867 61800
kathy.mclean@mallontechnology.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to Azimap can be used alongside alternative desktop or online GIS solutions to support the analysis, publishing and sharing of information. It can also be considered as a platform for developing new spatial applications.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Not applicable
• System requirements:
  • Spatial database
  • Modern Web Browser, e.g. IE10 Above, Chrome, Firefox etc
  • JavaScript must be enabled on the browser
  • Cookies must be enabled

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mallon Technology Ltd has an agreed SLA defined for each customer. We respond to critical issues within 2 hours Monday to Friday, 9 to 5 (UK time).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Response times align with the companies SLA.; The following levels of service is available:; Level 1: Response time 1 hour e.g. system unavailable; Level 2: Response time 3-4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps; Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help customers to get started we offer the following onboarding support: ; - onsite training ; - virtual training ; - online user guides ; - online videos ; - direct access to client support team ; - dedicated account management.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their my account area.
• End-of-contract process: At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is a mobile responsive web application.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Use of the JavaScript API, is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser postmessage protocol.; Example functionality can be zoom to location. Most map functionality can be controlled using the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customise map features and data visualisations.

Scaling

• Independence of resources: A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cianad Software Ltd

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO 27001 accredited.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: To export data, the user needs to navigate to the layer portal. To export data, select the checkbox next to the layer you want to export. Upon selecting the checkbox the editor will enable the Export Button. ; Upon selecting the Export, a window will be prompted to choose the type of layer they are exporting, data store and export output file type. Upon defining the preferences select OK and click on the link and your file will be downloaded in a zipped folder.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shape
  • CSV Spatial
  • Tab
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Shape
  • Tab
  • KML
  • GeoTiff
  • CSV Spatial

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Access to technical support engineers is available Monday - Friday by telephone between 08:00-18:00. Customers can also raise issues via the online support desk which provides out of hours support. Incidents are classified into one of the following categories - ; Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused. Response Time: 2 hours Resolution Time: 24 hours; Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience. Response Time: 5 hours Resolution Time: 3 days; Level 3: Where a fault occurs where a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience. Response Time: 1 day Resolution Time: 5 days; Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position. Response Time: 3 days Resolution Time: 10 days; Refunds are made via direct repayment.
• Approach to resilience: Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Mallon Technology's premises.
• Outage reporting: If an outage occurs an email alert is programmed to take place, messages are sent via our social media channels and a holding page is put in place.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: System implements role based access and so certain levels of user only have access to specific areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 16/02/2016
• What the ISO/IEC 27001 doesn’t cover: Control Objective A.14.2.7 Outsourced Development as Mallon Technology does not outsource development work.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mallon Technology are accredited to ISO 27001:2013, our processes are internally audited and we conduct an external audit annually and certified by NQA. All audit activities involving checks on operational systems within Mallon Technology are carefully planned and agreed to minimise the risk of disruption to business processes. All internal audits are performed manually.; All Mallon Technology managers are aware that it is their responsibility to ensure that all security procedures within their area of responsibility are undertaken correctly to achieve compliance with Company security policies and standards. If any non-compliance or non-conformance is identified, managers will identify the cause, evaluate the need for actions to ensure that non-compliance's do not recur, determine and implement appropriate corrective/preventive action and the review the action taken. Further to this, the results of internal quality audits are evaluated and reviewed on a monthly basis at the Company Senior Management Team meeting. A companywide non-conformance log is also completed by all Mallon Technology personnel to identify and highlight any trends that might develop. If so, these are analysed and if possible, mitigated against.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are logged and managed within JIRA our project management tool. ; ; A change control board meets weekly to assess and schedule approved change requests.; ; The change control board will assess potential security impacts as part of this process.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We monitor the industry for potential threats and we take appropriate measures to mitigate the risks.; ; We ensure all operating system security patches are installed regularly.; ; We use a number of online software resources to generate vulnerability reports against our software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs.; ; We work with our service provider to identify any compromises and will inform clients of any potential breaches.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via telephone, email or via our online helpdesk.; ; A predefined process for major incidents involves switching on our failover servers and redirected all traffic to the failover. ; ; Our backup strategy already ensures that failover is relatively up to date with current data.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  At Mallon Technology we continue to take action to reduce the environmental impact of our services by taking the following steps: ; ; Office Solar panel: The10kW system provides electricity for our operations in Cookstown whilst reducing the number of harmful emissions that would have otherwise been released into the atmosphere. Our solar system is set to save, each year, the equivalent amount of CO2 as produced by 12,372 miles/year driven by an average passenger vehicle; ; Office LED lighting: saving of 16,606 kWh of electricity per year. Helps the company to avoid an additional 11.7 tonnes of C02 from entering the environment every year.; ; Installed insulated shutters to ground floor of the office reduce energy consumption ; ; Timers installed on water boilers: reduce energy consumption ; ; Transport; Hybrid working/WFH: reduced Co2 footprint by 40%; Virtual meeting where possible ; reduced Co2 footprint by 50%; cycle to work scheme reduced Co2 footprint; ; Purchase EV car in 2022: reduced Co2 footprint; ; Marketing Resources: Move to source ethically and sustainably produced marketing material e.g. T-shirts, tote bags, pens etc. Promote use of environmentally friendly goods and services through the selection of our suppliers.; ; Resources: Move from print and file to digital documents and sharing across platforms for HR, Time on/off, performance appraisals and recruitment - reduce paper waste and consumption of paper; ; Introduction of reusable water bottles and coffee cups; reduce the use of plastic bottles and disposable coffee cups; ; Equipment; ethical recycling of ICT equipment at disposal, reduce waste to landfill
• Covid-19 recovery:

  Covid-19 recovery

  At Mallon Technology we commit to using local supplier and trades, recruit locally and reduce our Co2 output by reducing our travel needs.; ; Office: ; Installed insulated shutters to ground floor of the office, reduce energy consumption. Local suppliers and trades used.; Timers installed on water boilers, reduce energy consumption. Local trades used ; ; Transport: ; Hybrid working/WFH, reduced Co2 footprint and offer flexibility and work life balance to employees by reducing commuting times. Local suppliers used where possible to procure and deliver and maintain home office equipment; Purchase EV car in 2022, reduced Co2 footprint. Local supplier used.; ; Resources Recruitment: ; Job opportunities filled by staff in locality employment to people living local to the business; Staff Training/CPD: apprenticeship, University placements and training Placement, apprenticeship and training provided to students in the community and training/CPD sourced for staff from suppliers in the community; ; Equipment: ethical recycling of ICT equipment at disposal, reduce waste to landfill. Local supplier used.
• Tackling economic inequality:

  Tackling economic inequality

  Education: ; Actively encourage young people to consider a career in GI/Software development through our apprenticeship, placements and graduate programmes. Two successful University placement in 2022, Career talk to local secondary school May 2022. Continued commitment from board level to promotion of careers in tech and promotion of the role of Women in Tech.; ; Cultivate of a more diverse inclusive, equitable work environment demonstrate through our policies, our recruitment, and promote within our industry. Presentations at local and international events on the role of Women in GIS in 2021 and beyond; ; Charities:; Fund raising for local and national charities We commit to raising funds for local and national charities with regular donations, raffles etc. Since 2019 we have raised funds for the Simon community, Bernardo’s the Children fund and more.; ; Amateur sports clubs/ local community groups:; Kit sponsorship, golf classic sponsorship for local clubs and initiatives Mallon Technology commits to increased engagement with local clubs and schools to promote local employment, jobs in tech and getting more involved in community groups and initiatives.
• Equal opportunity:

  Equal opportunity

  Employees:; Provide Quality employment to staff through competitive salaries, wellbeing safety and security. Mallon Technology offer competitive salaries, flexible work patterns including hybrid, WFH options. We offer staff access to our Employee Assistance programme, Digital Gym and Wellbeing platform. Our contracts are predictive and stable. ; ; Employee engagement; Employees have autonomy to make decisions and offer suggestions for improvement. Our communication channels are open for guidance and support. We use staff engagement surveys to assess areas for improvement ; ; Access to Continued professional development and training in addition to planned training and upskilling, we actively encourage and provide time for staff to engage in CPD and Industry events; ; Apprenticeships; Mallon Technology is one of nine other founding companies of the Mid Ulster apprenticeship programme called Career Encode. We have commenced two apprenticeships in Computing since 2018.
• Wellbeing:

  Wellbeing

  Employees:; Introduction of Employee Assistance Programme (EAP) in 2019. Promote employee Health and wellbeing. Access for staff and their family to a host of counselling and therapy sessions; ; Introduction of Digital Gym and wellness platform in 2020. Promote employee Health and wellbeing and assisting employees to access gym, yoga, mindfulness classes online. Other resources include healthy eating plans, podcasts, and home office ergonomics.; ; Introduction of Mental Health first aiders in 2020 and 2021. Promote employee Health and wellbeing while working at home and in the office.; ; Home office risk assessment and remedial action 2021. Promote employee Health and safety while working at home.; ; Introduction of Hybrid working policy in 2022. Promote employee Health and wellbeing/work/life balance.

Pricing

• Price: £15,000 to £60,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.
• Link to free trial: Www.azimap.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kathy.mclean@mallontechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.