tootoot ltd

Employee Voice Surveys from Stribe

Stribe is a staff survey and employee voice platform, paired with an expert people science team. We make a significant difference for the organisations we work with, improving employee voice, enhancing culture, and providing valuable insights that create a great place to work.

Features

• Flexible employee surveys - pulse, quarterly, and annual surveys
• Bespoke self-service dashboard: Real-time, overall, directorate/team and demographic reports
• Dynamic surveys automations for onboarding, offboarding and time-based surveys
• Actionable analysis: benchmarks, sentiment analysis, keyphrase extraction, and custom KPIs
• Fully accessible software, regardless of staff location and technology access
• Answer surveys through login, email, app, QR code, or quick-links
• Employee voice messenger, for always-on employee feedback
• Stribe shout-outs for peer-to-peer recognition and motivation
• with iOS and Android apps for dispersed and deskless employees
• Dedicated customer success manager and people science teams

Benefits

• Build surveys that are tailored to your organisation’s needs
• Achieve high survey response rates with simple, accessible surveys
• Create change that matters with actionable insights from tailored dashboards
• Remove the guesswork with simple to use surveys and dashboards
• ‘Message from survey’ and ‘published results’ features continue the conversation
• Measure your culture and values with custom dashboards
• Capture feedback from employees any time with employee voice messenger
• Enhance employee engagement, community, and values with shout-outs
• Work with people scientists to craft effective survey strategies
• Improve key factors such as engagement, retention, and wellbeing

£0.50 to £2.33 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@tootoot.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

964512918020986

Contact

Kieran Innes
07429341542
admin@tootoot.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Stribe is a fully cloud hosted platform that requires internet access
• System requirements:
  • Internet access is required to access Stribe
  • An organisation email address is required to access Stribe

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our customer success team are available via online chat, email, and telephone during standard office hours (8am and 6.30pm GMT), Monday - Friday (not inclusive of bank holidays). Our SLA is to respond to online chat support within 30 minutes; emails within one hour; and telephone voicemails within two hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Screen reader support: the Messenger is accessible via screen readers; ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.; ; Color contrast: all text in the web Messenger is clearly visible when using colors with enough contrast.
• Onsite support: Yes, at extra cost
• Support levels: Customers will receive unlimited support, training, and guidance from their dedicated Customer Success Specialist as standard. The CSS can be contacted via the in-platform chat, email, teams, or telephone, Monday - Friday between 8am and 6.30pm GMT. ; ; All customers also receive access to Stribe’s product help centre, resource library, and exclusive customer webinars.; ; Additionally, our team of People Scientists are available to all customers to help with survey design, results interpretation, benchmarks, and action-planning. ; ; On-site support, strategy sessions, and training is available at extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Stribe and Stribe’s team work in partnership with managers, HR and senior leaders to ensure Stribe is embedded seamlessly. All Stribe customers receive a dedicated Customer Success Specialist that will work to support with all stages of this process: setup, implementation, launch, and post-launch. ; ; Stribe also provides comprehensive resources, communication templates (including FAQs, digital designs, print-ready posters and leaflets, and videos), and a personalised launch plan to get started. Supporting this is a tailored programme of in-depth training sessions to help you achieve success with Stribe. ; ; Post-launch, customers will receive ongoing guidance, support and advice, as well as unlimited online training tailored to their needs. Stribe’s People Scientist’s provide strategic guidance in the form of best practice, survey creation, survey analysis, and action-planning. ; ; Onsite onboarding, training and launch activities are available (at an additional cost)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • CSV
  • Video - MP4
• End-of-contract data extraction: Data can be exported at any time from Stribe in a CSV format, this functionality has been built to be simple to use. At the end of contract, a dedicated Customer Success Specialist is available to support with exporting all data, if additional assistance is required. The full process is detailed here: https://support.stribehq.com/en/articles/5376483-guide-to-leaving-stribe
• End-of-contract process: All activities related to offboarding are included within the contract, as outlined below. Towards the end of the contract, the customer success specialist will follow a customer offboarding process to begin the process of account deletion. During this time customers will be prompted to export data from Stribe. The customer success specialist will also provide advice for offboarding communications for managers and employees. All offboarding processes and best practices are available as guides within Stribe’s Help Centre. Data will be retained according to the terms of the contract. All offboarding tasks and communications are documented in an online tracking system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The responsive mobile website has full feature parity with the main desktop version. The native mobile apps for iOS and Android also have complete feature parity for the day-to-day features for end-users (employees). The administration of Stribe's features are only supported on the desktop or mobile website.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Stribe’s API enables complete interaction with our service, mirroring the functionality available through our website. Customer organisations can use the API to fully set up and configure their accounts, manage user permissions, and adjust settings. This includes integrating with other systems. To start using the API, organisations must authenticate via OAuth 2.0, providing robust security and simplified access control.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We offer customisation on both a platform and a feature basis. The administrator(s) of the organisation can adjust all aspects. ; ; Platform: We offer the ability for organisations to customise colours and logos, and turn on/off features. ; ; Features (detailed below):; ; Strategy - Stribe’s Customer Success and People Scientists work with all customers to develop a customised survey strategy tailored to their objectives. ; ; Surveys - tailor surveys to the needs of employees and organisation objectives through customisation of survey templates, questions, and benchmarks. Ask unlimited questions to support all facets of people strategies. ; ; Survey Emails - align survey communications with internal communications by tailoring survey introductions, emails, and published results. ; ; Dashboard - build reports to measure factors of employee engagement that matter most.; ; Recognition - tailor shout-out values to measure and monitor organisation and employee values.; ; Employee Messenger - customise message categories to allow for granular reporting of key themes.; ; Roles - customise admin roles on a per-feature basis.

Scaling

• Independence of resources: Being hosted on the public cloud affords us the ability to scale our services dynamically with demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Stribe has a fully featured dashboard and audit trail that provides metrics for the entire tool. Admins (permission dependent) can access in-platform real-time dashboards that display: active employees, employee turnover, survey values (customised to the organisation), survey response rates, sentiment analysis, custom engagement scores, average scores, % responses with comments, word tile key themes, key phrase extraction, benchmarked analysis (internal and external), trend analysis over time, data analysis per demographic. ; ; Analytics are also included for the messages and shout-outs feature such as: average time to close, message by segment, top themes, shout-outs values, shout-outs keywords, shout-outs top senders and receivers.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported at any time from Stribe in a CSV format, this functionality has been built to be simple to use. At any time, the Customer Success Specialist will support admins to export any data they wish to extract, if additional assistance is required. The full process is detailed here: https://support.stribehq.com/en/articles/5376483-guide-to-leaving-stribe
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • ZIP
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our cloud hosting provider offers a 99.99% uptime which we pass onto our customers.; ; Users affected by availability issues can receive time-credit on their account.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted at an API level using controls set by the customer
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security is paramount in every aspect of our operations. From the initial design to the deployment of new features and processes, we prioritise the implementation of robust security measures. We maintain an extensive audit trail for all interactions with our servers and products, ensuring transparent oversight and compliance with best practices. Our security governance framework includes regular risk assessments, compliance audits, and the continuous monitoring of security protocols. We are certified with Cyber Essentials and Cyber Essentials Plus, reflecting our commitment to protecting against a wide range of cyber threats. We adopt industry-leading standards to safeguard data integrity and privacy.
• Information security policies and processes: As part of our cyber essential plus certification we ensure all employees are trained to understand their security responsibilities when working at the organisation, and provide a range of policies that ensure the security and safety of customer and company data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: New features are assessed through peer review for potential security impact by our team and first built on a separate 'staging' version of our product for extensive testing before rollout. Most new features are configurable to be turned off / on if the customer chooses.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We use a combination of code reviews, extensive server logging and automated tests to assess potential threats. If a bug/issue is found we deploy a patch very quickly to a staging version of our product where we can further test it's working before deploying to production.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We employ extensive server monitoring software to help identify a potential breach/compromise. We will respond immediately following our documented incident management process, which contains details of the steps to be taken. Depending on the severity of a given incident, we have different response time SLAs internally.
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents in any way they like; they can do it by phone, email, live chat.; ; Incidents are handled on a case-by-case basis due to their uniqueness, in each instance though we will provide an update to the original author of the report once an incident has been resolved.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  We have also developed the world’s first early intervention anti-bullying and wellbeing reporting app, Tootoot, for children and young people. There is a growing need to support education settings to provide earlier intervention support that protects the health and wellbeing in future generations. Tootoot is an app that enables children and young people to report safeguarding and wellbeing concerns directly to their place of learning. ; ; The Tootoot app has programmes funded by the Department for Education and is supported by the UK Government and as the chosen reporting tool for school’s. The app has been independently evaluated by the Department for Education, and the study found that tootoot:; ; -Increases staff confidence in responding to bullying concerns by 65%; -Increases pupils’ feeling of safety by 17%; -Reduces bullying and cyberbulling in schools by 50%; ; We reinvest 20% of the licence costs from each Stribe customer to provide fully funded Tootoot licenses to education settings across the UK. ; ; Through early intervention, children and young people within communities, such as schools, will be able to receive the support and help they need at the earliest opportunity. By providing funded licences of Tootoot, we will be tackling economic inequalities through:; ; -Future attainment - Bullying increases absenteeism and dropouts, hampering the victims’ education and career prospects. Tootoot offers a safe reporting space to improve educational outcomes and contribute to a more skilled workforce. ; ; -Social cohesion and community development - Bullying erodes social bonds, perpetuating violence and inequality. Anti-bullying efforts nurture empathy and inclusivity, bolstering community strength.; ; -Mental health and productivity - Bullying heightens mental health issues, hindering economic participation. Anti-bullying apps provide vital support, enhancing mental wellbeing and productivity.

Pricing

• Price: £0.50 to £2.33 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@tootoot.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.