PARALLEL DATA INTELLIGENCE LIMITED

Data led digital solutions with tailored interactive mapping, analytics, reporting & visualisations.

Parallel delivers data driven software providing insight for population health management/service commissioning, estates decisions and project monitoring. Includes interactive multi-layered data mapping, intelligent data review, AI/ML, data visualisation, custom BI & KPI reporting, bespoke functionality, travel-time catchments, multiple data overlays inclusive of client datasets, population demographics, trends and forecasting.

Features

• Interactive mapping and data visualisation incorporating clients' own data
• Customisable reporting with flexible import, export and live feed options
• Preloaded with NHS, ODS, Census and ONS data
• Integration with existing systems and linked datasets using APIs
• Live chat integration, resource centre and helpdesk
• Data dashboards, flexible user generated reports, strategic decision-making tools
• Capability for multiple data geometries and user defined boundaries
• Dynamic multi-mode travel time catchment calculation, display and population analysis
• KPI reporting, data export, integration with preferred BI tools
• Efficient data capture, editing and workflow and automation

Benefits

• Data-driven strategic decision making for health, service-planning and estates
• Collaboration and sharing of geographical information with partner organisations
• Seamless integration creating a single source of truth, identifying efficiencies
• Flexible reporting dashboards for user-defined data visualisation and export
• Extensive population, health and property intelligence through multiple data overlays
• Maximising productivity through automated workflow and project management
• Efficient data capture through user-friendly interfaces
• Flexible data import formats, live feeds and data editing modes
• Powerful travel-time analysis for single and multiple sites and services
• Customisable features, display with holistic and enriched insight

£1,000 an instance a year

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.harrison@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

964748450736403

Contact

Claire Harrison
01482 974333
claire.harrison@parallel.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None.
• System requirements:
  • Network connectivity
  • Modern web browser
  • Recommended i5 with 8gb RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all queries within 1 working day, Monday - Friday 9.00am - 17.00pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Solution tested and certified on behalf of 3rd party supplier to ADA SECTION 508, WCAG 2.1AA and reviewed by Allyant for accessibility.
• Onsite support: No
• Support levels: For any commissioned project a technical account manager is allocated who works closely with customers and the wider technical team. They will act as the first point of contact and provide support throughout the commission from initiation through to project completion and post care. Customers also have direct access to wider team members by phone and email with helpdesk support Monday – Friday 9.00am – 5.00pm. In addition, hosting and maintenance is included with commissioned work for the full contract length.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Prior to user signup, demonstrations are offered to showcase the product benefits, ease of use and explain how the software has been utilised to support similar use cases. Users can self sign-up through an easy to follow onboarding interface. Once the user is signed up, they’re provided further information on the route to seek approval to gain further access to features and data access. Parallel provides an online 24/7 self-service training resource centre including FAQs, training videos, user insights and case studies. User can also contact the Parallel team for support via telephone, live chat and email. Regular user forums are delivered to highlight new features and to give users a chance to share their own learnings, tips and seek product feedback and feature suggestion.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Where applicable, export functionality exists within the system so users can extract data subject to permission levels. Where required, Parallel can also supply full data extracts upon request.
• End-of-contract process: Where the product is a subscription application, the user is notified no less than one month piror to subscription expiry via email automatically with instructions on how to renew if required. For products which are under contract, the end of contract process is clearly set out and agreed in the initial fee proposal and contract terms. Prior to the end of the contract, following client discussion, a fee proposal will be issued to inform the client of the ongoing costs to extend the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dependent on the product, some content may have different layout, user experience and functionality available.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Restful API for read only data retrival with option filters for a limited subset of datasets based on users permissions and licence terms. ; ; API documentation provided through Swagger or equivelant.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients can customise our cloud software in a variety of ways including: ; user generated reports, user configurable dashboard, user defined exports , user notifications, user defined geographical boundaries, customisable user interface experience

Scaling

• Independence of resources: Our SaaS products and services are designed with scalability and elasticity in mind to ensure increased usage does not hinder performance. Where required, products run in dedicated environments with full resource isolation, data ring fencing and scaling options.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are available on measures such as levels of active and inactive users to inform on user engagement and system adoption, session duration, frequency of use, number of page loads and data calls, geographical distribution of users, date and timestamps.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Different export functionality and capabilities are provided dependent upon the cloud software service, this is always through clear user interface and experience tools.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • JPG
  • JPEG
  • PNG
  • TXT
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XLS
  • XLSX
  • XML
  • JSON
  • GEOJASON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Parallel provides 99% availability of core functionality within business hours (Mon – Friday, 9am-5pm). User subscription periods will be extended to account for the length of downtime below the SLA.
• Approach to resilience: Available upon request.
• Outage reporting: Users will be notified by a public dashboard or status page within our software to allow them to check the current status of service or any ongoing issues. Email alerts are also issued to users to notify of any planned or unplanned outages or disruptions. We may also use our customer support channels such as the live chat and helpdesk support to inform customers of any issues. We also have social media accounts that users can follow to be kept informed of any critical information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: There are strict controls in place to ensure access is only granted on an as necessary basis to appropriate user roles and required permissions. A least privileges approach is utilised whereby users get the minimum necessary permissions by default and are granted additional permissions only where it is essential for a role to be carried out and is approved. ; Access permissions are reviewed if there are any changes in the team (including new joiners, leavers and role changes) at monthly at the information security forum meeting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials.
• Information security policies and processes: Parallel's security policies include an Information Security Policy, Privacy Policy, Data Protection Policy, ICT JML Policy and a Digital Media Policy consisting of information risk management procedures and access control procedures. Other processes we follow in relation to information security include; data cleansing, secure equipment disposal, vulnerability management, protective monitoring process, incident management and response, access control testing, configuration and change management. As a team we hold monthly information security forums where we review our software, devices, processes and policies and update the logs and trackers implemented to help us maintenance best practice and the highest levels of competency. We train staff on cyber security and keep them informed of any changes to our security policies or procedures. Information security is championed at board level with quarterly update reports.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management is subject to the same stringent processes and approvals as our source control and is fully audited and automated through our CI/CD pipelines including automated testing and product sign off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our cloud environments are continuously monitored for threats and vulnerabilities by best in breed software applications, including NinjaOne, Datadog, Azure monitor, Azure Sentinel and Defender. The monitoring systems provide automatic notifications of any issue identified.Our cloud environment is automatically patched to the latest stable release and includes critical, security and zero day patching. Security threat information is received from subscribed blobs and actively researched on an at least weekly basis from a variety of sources, including NCSC.gov.uk, Microsoft, Azure Security blog, cybernews, securityweek, kapersky and Infosecurity magazine.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Windows Defender, Azure Sentinel, NinjaOne, and others are used across all our relevant cloud services for advanced cybersecurity threat identification and prevention. A wide range of potential compromises are monitored and protected by these solutions, covering all services and including automated preventions for database injection, suspicious end-point activity through to Denial of Service attempts. Additional monitoring and alerting is in place for service usage, capacity and connections, and alerts and notifications are generated in real-time, within 1 business hour. Parallel’s stringent and embedded incident response processes are invoked for appropriately prioritised action by the team and contracted 3rd party experts.
• Incident management type: Supplier-defined controls
• Incident management approach: Parallel’s incident management process is documented within its Business Continuity Plan, inclusive of likely industry incidents, which are also highlighted within the Corporate Risk Register. ; ; Once an incident is identified by a user, staff member, or monitoring software, the incident level is assessed and the processes to contain and resolve the incident is followed. Dependent on the severity, incident reports are provided to stakeholders through system notifications and emails. ; ; Users are able to report any incidents directly through our website, helpdesk, email or by telephone.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Parallel is wholly committed to addressing climate change and has a target to achieve net zero by 2040 by reducing carbon emissions, with residual emissions offset through carbon removals or avoided emissions. Following the collation of baseline data in 2022, an interim target has been set to achieve net zero in our operations (Scope 1,2 and Scope 3 Cat 5, 6 and 7) by 2024 by reducing carbon emissions, with residual emissions offset through carbon removals or avoided emissions. Reduction initiatives include: A recent move to a more energy efficient building, Utilisation of Microsoft Azure, which is carbon neutral and aiming to be carbon negative by 2030, behavioural training and awareness campaigning to reduce energy usage, low energy consumption equipment , a green power energy supplier, water saving, vehicle sharing and Bike2Work scheme, limiting consumption of consumables and recycle waste.; ; To support clients, Parallel’s national data mapping software supports driving efficiencies across the public sector by encouraging the use of shared assets.

  Covid-19 recovery

  Parallel worked closely with NHS Foundry from the start of the pandemic and continue to support the Covid-19 recovery by mapping datasets that aid visual analysis by commissioners to assist recovery. Vaccination site data, vaccine vaccination events and grab a jab data are the main datasets which have continued helping health planners and organisations understand demand. This information is mapped against other socio-economic data to understand population health better, including those worst affected. The Covid-19 pandemic has advanced the demand for changes in approach to service delivery which has impacted on requirements for NHS Estate facilities. Commissioners and supporting organisations are able to use the web application to consider how the NHS estate maybe remodelled, identify how and where services are currently delivered and what equipment is available at sites across the country and how improvements can be made to support requirements and service delivery. Diagnostic and preventative care has been encouraged in out of hospital locations and the web application is being used nationally to identify potential locations for different models of Community Diagnostic Centres and ensure accessible community-based service provision. Parallel’s cloud software and support services is a key tool in helping NHS organisations commission services and manage its facilities in a way that supports the recovery of Covid-19 and future planning to help prevent and eradicate infectious diseases.

  Tackling economic inequality

  Parallel is committed to equality, equity and inclusion and supports initiatives that promote diversity. This includes ensuring fair labour practices throughout the supply chain, including promoting fair wages, equal opportunities for advancement, safe working conditions, and adherence to labour laws and regulations. Parallel also encourages its supply chain to support community development initiatives, such as STEM education programmes, training, and technology access programmes, to empower underserved populations and promote economic inclusion. ; ; Parallel’s cloud software and support services are key to helping forecast where local communities would benefit from social value or community interest initiates based upon area demographics and statistics. Parallel’s software is actively being used by public bodies to identify where the most deprived communities are living to help health and service planners and estate specialists strategically plan future needs. Future population projections within new housing sites are mapped along with the latest census data so that strategies can be aligned to the needs of our communities at present and in the future. Special provision is always given to academics wishing to use the platform for research purposes for improved health and social care benefits.

  Equal opportunity

  Parallel has an equal opportunities policy that is adhered to by its management service provider. This policy states that staff will be treated fairly in accordance with the Equality Act 2010 and encourages its supply chain to promote equality, diversity and inclusion within its recruitment, retention and engagement activity.

  Wellbeing

  Parallel’s Health and Safety Policy sets out that the business is dedicated to ensuring the health and wellbeing of all those who work for the organisation. Parallel conducts ongoing monitoring to confirm compliance with legislation, best practice and ensuring continuous improvement in health, safety and wellbeing. Parallel consults its workforce on how wellbeing is managed, working collaboratively with partners and its supply chain. Through its Management Service Provider, Parallel’s workforce has access to: flexible working and home working, mental health first aiders, coaching and mentorship opportunities, social and engagement events, employee assistance programmes, hardship funds and an employee assistance helpline.

Pricing

• Price: £1,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.harrison@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.