Aphari Ltd
Aphari Cloud Services Delivery Support
Aphari helps organisations transform their digital/technology operating model, adopt cloud services, establish system and service integration capabilities, and manage multi-supplier delivery. Our delivery support service helps customers with guidance on programme and project delivery to support their transformation/cloud service adoption programmes, based on our best practice framework.
Features
- Guidance on programme and project delivery approach, processes and governance.
- Assistance with project delivery capability assessment and improvement planning.
- Assistance with definition of project/programme delivery approach.
- Provides guidance on specific transformation/cloud migration and multi-sourcing challenges.
- Provision of subject matter expertise on specific programme management domains.
- Development of specific project/programme management deliverables, standards, guidelines etc.
- Assistance with development of specific project management deliverables.
- Assistance with resolution or recovery of challenged solution delivery projects.
- Assistance with transition planning for legacy systems and contract exit
- Deep expertise across all solution, technical, security, and service domains.
Benefits
- Helps organisations transform their digital/technology operating model and supply chain.
- Supplements in-house delivery team with 'supply-side' experience to build capability.
- Helps develop roadmaps for migration of technology services to cloud.
- Mitigates particular delivery risks arising from cloud service migration
- Helps resolve specific delivery issues based on 'real world' experience.
- Faster speed to value through re-usable services, standards and guidelines.
- Help remediating specific delivery-related pain points or project delays.
- Our methods and techniques proven in complex multi-vendor environments.
- No lock-in to proprietary or 'branded' methodologies.
- Complements other Aphari services including Health Checks, Set-up, etc.
Pricing
£350 to £1,650 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
9 6 4 7 6 0 5 4 9 3 5 2 9 8 7
Contact
Aphari Ltd
Andrea Williams
Telephone: 07734 723044
Email: enquiries@aphari.com
Planning
- Planning service
- Yes
- How the planning service works
-
The Aphari Cloud Services Delivery Support service can be used at the planning stage to provide customers with guidance on programme and project delivery to support transformation/cloud service adoption programmes, based on our best practice framework that builds upon established methodologies such MSP and PRINCE2.
Our service ensures that the best outcomes are achieved and validated, or alternatively assumes control of discrete delivery activities in their entirety to deliver a defined set of outcomes for the client.
Our service can be used to provide advice and guidance on specific delivery opportunities, concerns or issues which typically occur in transformation/cloud adoption initiatives.
Service features include:
• Guidance on programme and project delivery approach, processes and governance.
• Assistance with project delivery capability assessment and improvement planning to ensure it is fit for purpose.
• Provides guidance on specific multi-sourcing challenges (e.g. delivering cross-supplier solutions) and the construction of controls to manage the risks.
• Provision of subject matter expertise on specific aspects of portfolio, programme and project management domains.
• Development of specific programme/project management deliverables, standards, guidelines etc.
• Assistance with resolution or recovery of challenged solution delivery projects. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
The Aphari Cloud Services Delivery Support service can be used at the sourcing and delivery stage to provide customers with guidance on programme and project delivery to support their transformation/cloud service adoption programmes, based on our best practice framework that builds upon established methodologies such MSP and PRINCE2.
Our service ensures that the best outcomes are achieved and validated, or alternatively assumes control of discrete delivery activities in their entirety to deliver a defined set of outcomes for the client.
Our service can be used to provide advice and guidance on specific delivery opportunities, concerns or issues which typically occur in transformation/cloud service adoption initiatives. Service features include:
• Guidance on programme and project delivery approach, processes and governance.
• Assistance with project delivery capability assessment and improvement planning to ensure it is fit for purpose.
• Provides guidance on specific multi-sourcing challenges (e.g. delivering cross-supplier solutions) and the construction of controls to manage the risks.
• Provision of subject matter expertise on specific aspects of portfolio, programme and project management domains.
• Development of specific programme/project management deliverables, standards, guidelines etc.
• Assistance with resolution or recovery of challenged solution delivery projects. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of our Delivery Support service we can provide specific testing capabilities - from development of test strategies and processes; to the complete management of test phases (e.g. UAT).
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all queries regarding our services within 1 business day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support and account management arrangements for all our services includes the following: establishment of clear and agreed reporting lines; pairing our engagement lead with the appropriate client stakeholder; formal and regular reporting of our services provided. All our services are subject to a standard set of internal and customer-facing quality checks. Our directors take an active role in assurance and delivery of our services which ensures that we understand how we are performing against your requirements; and provides an escalation route in case any issues are encountered with our service provision.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our services help clients to achieve their transformation/cloud migration programmes more quickly. By adopting cloud services, our clients will typically be enabling energy-hungry and under-utilised legacy systems to be decommissioned, and so reduce the need for associated on-premise cooling systems. The transition to cloud services typically moves computing workloads to more efficient, higher utilised systems, hosted in modern facilities with reduced cooling requirements. Delivery of cloud migration programmes therefore delivers significant overall reduction in energy consumption. Our services help clients to deliver these benefits more quickly and with more certainty.
In addition, subject to client preferences, the majority of our services can be delivered remotely, significantly reducing the need for our team to travel to our client's premises, and the associated carbon footprint.Covid-19 recovery
Our services help clients to achieve their transformation/cloud migration programmes more quickly. In adopting cloud services, and moving applications and data from on-premise legacy systems to cloud-hosted solutions, our clients will typically be enabling these to be 'accessed from anywhere on any device'. By helping our clients to deliver such changes in a more timely and reliable fashion, we are enabling them to better support a wider variety of working styles including flexible working and remote working. These in turn have been shown to provide significant benefits to staff who are responding to the impact of the Covid pandemic on themselves and their teams.
Our own team is fully enabled to work flexibly and remotely, and a number of our consultants work part-time. We have the ability to flex workloads between our consultants as needed to adapt to the different constraints that have arisen during the pandemic. This is coupled with a strong ethos of collaborative working, which helps us support each other and our clients. Through our first-hand experiences of flexible working, we are able to provide real-world advice and guidance to clients who are making changes to their ways of working.Tackling economic inequality
Our services support innovation and adoption of new technologies, improved productivity, and better supply-chain relationships. As an independent consultancy, we have no ties to particular vendors or service providers. This means we are able to assess new service providers, new services and new technologies objectively and provide candid advise on the benefits and risks of their adoption. Furthermore, in bringing our 'supply-side' delivery expertise to our clients, and helping them to more clearly define their programme objectives, requirements, 'to-be' architectures and delivery management processes, we typically help to establish improved communications and relationships throughout the supply-chain.Equal opportunity
Our services help clients to achieve their transformation/cloud migration programmes more quickly. As part of our ethos, we take special care to ensure that end-users are not unfairly disadvantaged by the changes in technology which we help to deliver. As part of this we can provide support and guidance to our clients on ways to manage the impact of the programme upon the workforce, and to take into consideration those with particular needs. This may often include assistance with meeting occupational health requirements, management of technical issues related to maintaining or adding support for specialist end-user IT equipment, assistance and advice regarding individual training/skills enhancement needs, and support for wide scale training needs analysis. In all such matters, our service are provided in full support of the client's diversity and equality policies.Wellbeing
Our services help clients to achieve their transformation/cloud migration programmes more quickly. However, we understand that technology change programmes have a human aspect. An ill-defined, over-ambitious, or poorly-executed change programme can cause significant wellbeing issues, often arising from conflict and stress - both within and between teams. We believe that clear definition of programme objectives, requirements, solutions and delivery plan, coupled with senior stakeholder support, effective governance, and open communications, all help to orientate the project teams and supply-chain towards common and achievable goals. In turn, this fosters collaborative and supportive working relationships; which help the project teams and end-user community through the change lifecycle.
Pricing
- Price
- £350 to £1,650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@aphari.com.
Tell them what format you need. It will help if you say what assistive technology you use.