CLEARBOX CONSULTING LIMITED

Digital communication and intranet content strategy and governance

Collaboratively developing either digital internal communications strategy, or overall intranet content strategy and governance guidance. Focusing on objectives and desired outcomes, we'll consider employee needs and preferences alongside your technology capabilities to set the strategic purposes and management governance for daily comms and content publishing.

Features

• Strategy to guide purpose, message shaping and channel choices.
• Guide the design and purpose of intranet sections and pages.
• Governance to shape the processes and quality of the intranet.
• Directly supports communication goals, making them explicit.
• Considers user needs and preferences.
• Stakeholder engagement, driving support.
• Addresses content lifecycle, purposes, maintenance, and value.
• Any technology; SharePoint, Viva, Microsoft 365 or standalone solutions.

Benefits

• Foundation of digital internal communications practice.
• Shared vision of how communication supports employees and the organisation.
• Bring departments and teams in line with central best practice.
• Simplify channel use, reach the right audience, reduce noise.
• Agree publishing models and processes, set expectations and standards.
• Improve and maintain intranet content over the long term.
• Improve search results via high-quality, needed content.
• Reduce ‘site sprawl’ and govern site creation and maintenance.

£190 to £225 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

964807366426435

Contact

Sam Marshall
01244 458746
info@clearbox.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our strategy and governance services may well underpin the planning of the implementation and roll out of digital workplace software, considering purposes, outcomes, and user plus business needs. Our strategic and governance services are also important for planning improvements, managing, and maintaining your digital channels.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide admin and publisher training to suit your needs. We often train SharePoint site content publishers and can train publishers in any modern intranet or internal publishing or communications platform.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: While we often work on-site for research and major meetings, we rely on digital collaboration channels for day-to-day work and when travel would not be appropriate. We're regularly invited to use existing internal project channels or can provide a collaboration environment.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We do not provide direct end-user or technical support. As a consultancy we work with the project team to plan solutions and so work closely and collaboratively in line with the project plan and team needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  As a small, digital-first consultancy, our environmental impact is greatly reduced by having always adopted work-from-home practices and avoiding maintaining a physical office. Our transport and paper use is very modest, and while we are happy to travel for major meetings with clients, the majority of our work is conducted within the client's digital workplace and video calls. While we are aware of the environmental impact of colossal data centres that support the cloud (considering power and water) we believe that centralised systems for decentralised workers is an efficient approach considering the shift in working practices in the last 30 years, and in the pandemic and post-pandemic years.

  Equal opportunity

  In our own company and with clients, we focus on individual strengths and respect individual differences. We follow all relevant legislation, such as the Equality Act 2010, and always support additional legislation and policies that our clients work within. As a small team of colleagues, we respect each other's privacy while welcoming conversation about personal and social topics, such as gender, race, family, neurodivergence, physical and mental health, disability, LGBT+, and religion. Further, we discuss and highlight accessibility issues with technology vendors and clients in order to improve employee experience and inclusion. ClearBox works to help clients provide a good digital employee experience. We perform employee research so we can advise the client on user experience (UX) and usability. Good usability requires accessibility. We are very aware of individual differences and always care and advise about colour, user interface design, and vocabulary and readability. We understand that accessibility has a relationship to disability, and that disability can be permanent, temporary (injury, overwhelmed), situational (life-stage, activity, distracted). Further, we discuss Web Content Accessibility Guidelines (WCAG) with the technology vendors we work with.

Pricing

• Price: £190 to £225 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.