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Automation Consultants

Atlassian Guard Licencing

Atlassian Guard helps teams identify mission-critical data with enterprise-grade security capabilities to neutralize threats across Atlassian cloud. Guard unifies Access and Beacon beta capabilities and brand-new data loss prevention functionality into one product with two plans. Guard proactively protects data, detects and investigates suspicious behaviours and responds to threats early.

Features

  • AI features through Atlassian Intelligence
  • All features of Atlassian Access for SSO and user management
  • Proactively protect your data from misuse with advanced controls
  • Detect and investigate suspicious behavior
  • Respond to threats before they become incidents
  • Label your most sensitive work with data classification levels
  • Advanced Atlassian Cloud product and user management

Benefits

  • Integrating alerts into Slack, Microsoft Teams
  • Apply data security policies to block data exfiltration actions
  • Best in class security considerations for Cloud products
  • Pricing in Sterling for Atlassian software from Automation Consultants
  • Improved payment terms when compared to Atlassian direct
  • Atlassian accredited consultants
  • Single source of truth for Atlassian Cloud access

Pricing

£0 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@automation-consultants.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 5 1 1 6 3 2 7 3 4 3 3 8 6

Contact

Automation Consultants Francis Miers
Telephone: +44 01189323001
Email: info@automation-consultants.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
N/A for Cloud (SaaS) offering

User support

Email or online ticketing support
Email or online ticketing
Support response times
Fastest response time SLA is 30mins

Full details at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full details of Atlassian support is available at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Automation Consultants provides additional Managed Services support at additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Instant, immediate trial creation. Trial can then be converted to full permanent product.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data can be exported from systems by CSV, XML, word, pdf or many other file types.
End-of-contract process
Atlassian will remove access to products after several warnings and will delete all data within three months.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full details available at https://www.atlassian.com/mobile
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Extensive documentation available at https://developer.atlassian.com/cloud/jira/platform/rest/v2/intro/#version
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Widely customisable through general functionality and wider API usage

Scaling

Independence of resources
Products are hosted on AWS and are designed to scale. Full details are available at https://www.atlassian.com/trust/resilience

Analytics

Service usage metrics
Yes
Metrics types
Atlassian offers a wide range of service metrics readily available through customisable reports and dashboards
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All data can be exported instantly from systems by CSV, XML, word, pdf or many other file types.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Xml
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% for Premium and 99.95% for Enterprise
Full details at https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/
Approach to resilience
Full details at https://www.atlassian.com/trust/resilience
Outage reporting
Live dashboards are available at https://status.atlassian.com/
Email communication also shared.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
Optional standards can be implemented
Access restrictions in management interfaces and support channels
Enforced access security with optional levels of severity.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
14/12/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Full details at https://www.atlassian.com/trust

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Atlassian publishes all changes in advance at https://www.atlassian.com/roadmap/cloud
Atlassian also provides customers with the option to delay roll out of new features.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Full details of any vulnerabilities and actions to defend against these are published at https://www.atlassian.com/trust/security/vulnerability-management
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Full details of vulnerabilities, monitoring and actions to defend against these are published at https://www.atlassian.com/trust/security/vulnerability-management
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Full details provided at https://www.atlassian.com/incident-management/handbook/incident-response#detect

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Automation Consultants’ Cloud services facilitate and promote means of remote working, helping our customers to connect with teams across great distances and remove the need to for unnecessary travel. Tangible reductions in carbon emissions can be traced through use of the tools we support, for instance Atlassian Jira Software or monday.com, which allow teams to work together remotely without face-to-face interaction. The cloud hosting of the software systems and solutions that Automation Consultants provides also contribute to an overall reduction in carbon footprint. This can be seen through the more efficient storage of data on Cloud hosting suppliers such as AWS and MS Azure when compared to local hosting solutions and in-house data centres. Within our own organisation, staff still work remotely most of the time. Many of our projects that would have once been on-site are now performed remotely including internal projects. This has resulted in a net-reduction of thousands of miles of weekly travel through commuting and off-site visits. Automation Consultants also has a Carbon Reduction plan which commits AC to net zero by 2035. This extends to our services. A copy of this policy can be shared upon request.

Pricing

Price
£0 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trial version has full functionality
Link to free trial
https://www.atlassian.com/try

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@automation-consultants.com. Tell them what format you need. It will help if you say what assistive technology you use.