Atlassian Guard Licencing
Atlassian Guard helps teams identify mission-critical data with enterprise-grade security capabilities to neutralize threats across Atlassian cloud. Guard unifies Access and Beacon beta capabilities and brand-new data loss prevention functionality into one product with two plans. Guard proactively protects data, detects and investigates suspicious behaviours and responds to threats early.
Features
- AI features through Atlassian Intelligence
- All features of Atlassian Access for SSO and user management
- Proactively protect your data from misuse with advanced controls
- Detect and investigate suspicious behavior
- Respond to threats before they become incidents
- Label your most sensitive work with data classification levels
- Advanced Atlassian Cloud product and user management
Benefits
- Integrating alerts into Slack, Microsoft Teams
- Apply data security policies to block data exfiltration actions
- Best in class security considerations for Cloud products
- Pricing in Sterling for Atlassian software from Automation Consultants
- Improved payment terms when compared to Atlassian direct
- Atlassian accredited consultants
- Single source of truth for Atlassian Cloud access
Pricing
£0 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 6 5 1 1 6 3 2 7 3 4 3 3 8 6
Contact
Automation Consultants
Francis Miers
Telephone: +44 01189323001
Email: info@automation-consultants.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
- N/A for Cloud (SaaS) offering
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Fastest response time SLA is 30mins
Full details at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Full details of Atlassian support is available at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
Automation Consultants provides additional Managed Services support at additional cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Instant, immediate trial creation. Trial can then be converted to full permanent product.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- All data can be exported from systems by CSV, XML, word, pdf or many other file types.
- End-of-contract process
- Atlassian will remove access to products after several warnings and will delete all data within three months.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Full details available at https://www.atlassian.com/mobile
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- Extensive documentation available at https://developer.atlassian.com/cloud/jira/platform/rest/v2/intro/#version
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Widely customisable through general functionality and wider API usage
Scaling
- Independence of resources
- Products are hosted on AWS and are designed to scale. Full details are available at https://www.atlassian.com/trust/resilience
Analytics
- Service usage metrics
- Yes
- Metrics types
- Atlassian offers a wide range of service metrics readily available through customisable reports and dashboards
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- All data can be exported instantly from systems by CSV, XML, word, pdf or many other file types.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Xml
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
- Xml
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
99.9% for Premium and 99.95% for Enterprise
Full details at https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/ - Approach to resilience
- Full details at https://www.atlassian.com/trust/resilience
- Outage reporting
-
Live dashboards are available at https://status.atlassian.com/
Email communication also shared.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Other
- Other user authentication
- Optional standards can be implemented
- Access restrictions in management interfaces and support channels
- Enforced access security with optional levels of severity.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 14/12/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
- Full details at https://www.atlassian.com/trust
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Atlassian publishes all changes in advance at https://www.atlassian.com/roadmap/cloud
Atlassian also provides customers with the option to delay roll out of new features. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Full details of any vulnerabilities and actions to defend against these are published at https://www.atlassian.com/trust/security/vulnerability-management
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Full details of vulnerabilities, monitoring and actions to defend against these are published at https://www.atlassian.com/trust/security/vulnerability-management
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Full details provided at https://www.atlassian.com/incident-management/handbook/incident-response#detect
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Automation Consultants’ Cloud services facilitate and promote means of remote working, helping our customers to connect with teams across great distances and remove the need to for unnecessary travel. Tangible reductions in carbon emissions can be traced through use of the tools we support, for instance Atlassian Jira Software or monday.com, which allow teams to work together remotely without face-to-face interaction. The cloud hosting of the software systems and solutions that Automation Consultants provides also contribute to an overall reduction in carbon footprint. This can be seen through the more efficient storage of data on Cloud hosting suppliers such as AWS and MS Azure when compared to local hosting solutions and in-house data centres. Within our own organisation, staff still work remotely most of the time. Many of our projects that would have once been on-site are now performed remotely including internal projects. This has resulted in a net-reduction of thousands of miles of weekly travel through commuting and off-site visits. Automation Consultants also has a Carbon Reduction plan which commits AC to net zero by 2035. This extends to our services. A copy of this policy can be shared upon request.
Pricing
- Price
- £0 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Trial version has full functionality
- Link to free trial
- https://www.atlassian.com/try