City and Guilds Kineo Limited

Kineo Adapt Authoring Tool

Kineo Adapt Authoring Tool (AAT) enables you to author fully accessible, responsive elearning, powered by the Adapt Framework via an intuitive and simple-to-use interface.

It’s a ‘web app’, which you access via your web browser.

Building, previewing and publishing content is hassle-free, seamless and simple via our Kineo cloud-based service.

Features

• Cloud based - access your content on the move
• Create fully responsive xAPI & SCORM compliant elearning
• Cloud based - access your content on the move
• Built, maintained and enhanced by open source community
• Unlimited content creators at no extra charge
• Highly accessible - WCAG 2.2 AA
• Accessible supports Section 508 compliant content creation
• Import/Export source file content - not locked to single supplier

Benefits

• 100% open source - benefiting from new features and functionality
• No vendor lock in
• Full training and support
• Access a range of Kineo added value plug ins
• Access a range of Adapt community plug ins
• Training tailored to your needs
• Integrates seamlessly with your Learning Management System
• Fully accessible learning

£1,500 to £3,500 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@kineo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

965670573523449

Contact

City & Guilds Kineo sales team
+441273764070
info@kineo.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Learning management and learning experience platforms
• Cloud deployment model: Private cloud
• Service constraints: Adapt Authoring Tool is a cloud-based service and as such users must have a stable internet connection to use it.; ; Customers are welcome to install (or build their own) third party Adapt framework plugins to extend the features of their courseware, but Kineo are only able to support core Adapt plugins and plugins created by Kineo. ; ; Any plugin issues caused by an upgrade to the Adapt framework will need to be resolved by the plugin creator.
• System requirements:
  • Internet access from mobile, tablet or desktop / laptop
  • Current supported version of Chrome, Edge, Firefox or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For routine hosting-related queries, Kineo’s UK support desk hours are currently Monday to Friday UK business hours (09:00-17:30 UK time exc. UK Bank Holidays).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: For routine hosting-related queries, Kineo’s UK support desk hours are currently Monday to Friday UK business hours (09:00-17:30 UK time exc. UK Bank Holidays).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The AAT is straightforward to use; our base offering therefore includes training videos and the tool’s inline support documents to help get you started. If you require further support we provide tailored training sessions for up to three users as an optional upgrade.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients are at liberty to exit the contract at the end of the relevant period and export any/all elearning modules as required
• End-of-contract process: Clients are at liberty to exit the contract at the end of the relevant period and export any/all elearning modules as required.; Kineo will securely archive or (at the client’s request) delete all content at contract termination and securely delete the authoring tool instance and all associated data including user data. This work is included in the contract price.; Any additional work, such as providing copies of the exported course content and/or assets, is chargeable work carried out on a time and materials basis against support hours.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although the published content is designed for multiple devices, the Adapt Authoring Tool interface is designed to be used on laptop/desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our Adapt Authoring Tool is hosted on reliable and highly scalable cloud infrastructure which is robustly monitored.; ; Each AAT instance is standalone with its own database. The server is shared; we proactively monitor resource allocation and take appropriate action if a site exceeds normal operating parameters.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The AAT has an export feature that enables site administrators can use via the interface.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% uptime guaranteed. NB Our customers have enjoyed 99.997% uptime over the last 3 years.
• Approach to resilience: Kineo services are hosted in modern cloud hosting environments and our hosting providers carry all the expected accreditations. ; ; Our hosting architecture is designed with scale in mind and we are happy to provide customers with the detail on this at any time.
• Outage reporting: We report outages through our private customer dashboard and through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to all our systems are restricted based on industry standard access control rules.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022
• What the ISO/IEC 27001 doesn’t cover: Global offices in the US, Australia and South Africa
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kineo seeks to take every reasonable step towards ensuring both the physical security of the servers we use and the protection of data contained on them. We do this in a number of ways:; • We seek out the most reliable server providers, using the latest hardware and data centre facilities; • We take reasonable steps towards ensuring software is correctly and efficiently patched and updated (our managed servers have the OS and LAMP stack patched and updated by our providers, with Moodle and/or other hosted applications patched and updated by Kineo, upon client agreement); • We proactively monitor logs for any unusual activity; • We employ firewall rulesets to keep out unwanted traffic

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application code changes are subjected to peer review and rigorous unit and regression testing in a staging environment prior to deployment to live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out monthly automated security scans and address any issues based on their risk level/potential severity with critical patches rolled-out immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use PingDom domain monitoring and bespoke server monitoring tools to alert us to any performance or system issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are recorded in our incident management software (JIRA)

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Key actions taken to reduce the emissions associated with your product/service during the same reporting period 1st May 2020 to 30th April 2021 ; ; We have just completed our environmental footprint for Scopes 1 & 2. We are undertaking Scope 3 now. Once completed we’ll use this data to action plan, set and work towards a Science based Net Zero target. Following completion and activation of our net zero plan, we will formally disclose how we use environmental sustainability as a strategic decision-making criteria for our work, through the Taskforce for Climate-Related Financial Disclosure(TCFD). ; ; Kineo is ISO 14001 accredited, with targets for waste reduction, energy usage etc. We do not have any company cars for Kineo staff and all employees are encouraged to minimise travel, working remotely and conducting all meetings virtually.
• Covid-19 recovery:

  Covid-19 recovery

  Kineo responded extremely quickly and effectively to the COVID crisis and continued to deliver BAU throughout two challenging years through our internal COVID emergency team. All staff worked from home during lockdown, with Kineo supporting effective operations through:; • New laptops for every member of staff to support efficient home working and meet ISO 27001 requirements; • Funding for home desks, monitors and computer chairs; • Closing all Kineo offices as required by law during various stages of lockdown; • Communication wholly online and by phone ; • No face-to-face internal or external meetings; • Full COVID-sensitive adaptations to offices and communal areas; • Continually changing guidance to staff on our latest COVID policy outlining expected behaviours and office protocols.; Throughout COVID we maintained our previously high levels of customer service. Whilst Covid presented multiple challenges, we quickly mobilised a market approach to see our customers had the support they needed to tackle training under remote working, restricted budgets and the need to adapt quickly as businesses. This included a free Covid safety course, free resources to support virtual delivery, rapidly deployed Totara LMS, and priority services to key industries. All this whilst tackling our internal challenges of home working and the need to mobilise quickly.
• Tackling economic inequality:

  Tackling economic inequality

  As part of a UK registered charity we do not make profit for shareholders, rather we deploy any surpluses we make to help our partners achieve their social responsibility goals, helping disadvantaged and hard-to-reach individuals gain the skills they need for successful employment, so supporting more skilled and productive societies. We believe in a world where everyone has the skills and opportunities to succeed. ; ; Here are just some of the areas where tackle economic inequality: ; • We’ve invested £1.25m to fund 14 social projects that remove barriers and help under-served individuals to develop skills for employment ; • We work with 120 prisons, supporting 50,000 learners each year. We launched The Future Skills Commission for Prisons with a £1m fund to reduce reoffending by upskilling prisoners and helping them into employment on release; • Our bursary programme funds individuals in financial need to develop skills for jobs; • Our Apprentice Connect ambassadors raise awareness amongst young people, teachers and parents about alternative career paths ; • We deliver employability workshops to at-risk young people to help them overcome barriers to skills for jobs, such as those in Pupil Referral Units, leaving care and young offenders ; The City & Guilds Foundation has a specific focus on high impact social investment, recognition and advocacy programmes. Each programme acts as a catalyst for us to make a difference by investing our surplus and resources into helping everyone, no matter who they are or where they come from, get opportunities to succeed.
• Equal opportunity:

  Equal opportunity

  The City & Guilds Group is committed to improving diversity & inclusion within the way we work, and in how we deliver our purpose; to help people and organisations develop the skills they need for growth. ; We are actively pursuing, implementing and reviewing working practices that enable a diverse and inclusive business strategy and working environment that are truly representative and supportive of our colleagues, customers and communities. ; We are doing this through our strategy of: ; • Addressing equity of opportunity for our colleagues – making sure that everyone has an equal opportunity to grow; ; • Creating an inclusive culture – making sure that everyone feels they can belong and deliver their best work; ; • Embedding Inclusion & Diversity in our organisation through actions that create long-term sustainable change, that improve products and services and the way we work; ; Addressing diversity through data taking action to highlight and address gaps in data and diversity/ representation.
• Wellbeing:

  Wellbeing

  Kineo and our parent company City & Guilds are strongly committed to support the health and wellbeing of our workforce. Examples of initiatives within the company include the Employee Assistance Programme (EAP) that offers information and support on a wide range of topics that focus on the end goal of helping us lead and maintain a healthy lifestyle. ; ; Within the business are trained Mental Health First Aiders who have been trained how to identify, understand and help a staff member and their line manager in dealing with a mental health issue.; ; This also extends in to how we interact with the wider world including our clients, suppliers and local communities. Within Kineo we run Community Days. Over the years this has expanded into around 6 to 10 varied projects a year, ranging from outdoor ground clearance work to creating elaborate designs for the local children's parade. ; ; It now has expanded to include more and more charitable initiatives that have been set up by groups or individuals with a passion to give back to the community. For example, during the recent Covid-19 outbreak we worked closely with a local charity Together Co, who support people struggling with social isolation and loneliness. ; ; Kineo developed an online learning course and platform for free to enable Together Co to train their volunteers in a time when face-to-face training simply wasn’t an option. Full details of this case study can be seen on our website.

Pricing

• Price: £1,500 to £3,500 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer access to a demo site for your trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@kineo.com. Tell them what format you need. It will help if you say what assistive technology you use.