UST GLOBAL PRIVATE LIMITED

Agentic QE Offering (UST SQUADTEC+)

Agent‑Driven Quality Engineering accelerates software delivery by using intelligent agents to validate, auto‑correct, and score user stories early in the lifecycle. Integrated with JIRA and Azure DevOps, the service improves requirements quality, reduces defect leakage, shortens feedback loops, and enables scalable, autonomous test design and execution across the SDLC.

Features

• Automated user story validation using configurable static quality rules
• AI‑driven quality scoring for story readiness and release gating
• Auto‑correct recommendations generated using project and domain context
• Headless background execution integrated within JIRA and Azure DevOps
• Early defect detection at requirements and user story stage
• Context‑aware validation using epics, attachments, and linked artifacts
• Seamless feedback via comments and custom fields in ALM tools
• Agent‑led test planning and scenario generation from user stories
• Self‑healing validations to maintain accuracy as requirements evolve
• Centralized dashboards for tracking story quality trends over time

Benefits

• Improve requirement quality before development starts, reducing downstream rework
• Detect requirement defects early, preventing costly production incidents
• Reduce release delays caused by unclear or untestable user stories
• Enable faster sprint execution through clear, test‑ready user stories
• Improve collaboration between business, development, and QA teams
• Lower cost of quality by preventing avoidable re‑testing cycles
• Increase consistency of user stories across teams and portfolios
• Reduce dependency on manual reviews using intelligent automated validation
• Accelerate time to market through agent‑driven quality assurance
• Build a scalable foundation for autonomous, agent‑led quality engineering

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

965878136001624

Contact

Sathiya Gopal
+44 7887713796
ukpublicsectorsales@ust.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: JIRA , Azure DevOps etc.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No Constraints; The service requires an existing JIRA or Azure DevOps environment and supported platform versions. ; Initial setup needs appropriate access to user stories and related metadata. ; Planned maintenance may cause short service interruptions and is communicated in advance. ; Agent recommendations depend on the quality and completeness of project context. ; The service supports software platforms only and does not replace human approval for final requirements sign‑off.
• System requirements:
  • Internet access required to securely access the cloud‑hosted service
  • Modern supported web browser for accessing service interface and dashboards
  • User authentication through organisation‑managed identity and access controls
  • Network connectivity allowing integrations with testing and delivery tools
  • Test environments available for executing automated testing activities
  • Test data provided or authorised by the buyer for validation
  • API access permissions for integrating with applications
  • Supported operating systems for any optional test execution components
  • Secure credentials for connecting to buyer applications and environments
  • Compliance with organisational security and data protection policies

User support

• Email or online ticketing support: Yes
• Support response times: UST provides email and online ticketing support during UK business hours, Monday to Friday. Initial responses to support queries are typically provided within one business day. Requests submitted outside business hours or at weekends are acknowledged on the next business day. Where agreed, priority incidents may be handled outside standard hours in line with defined support arrangements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: • User reports defects via email, defect will be automatically logged in the ticketing system/Service Delivery Portal; • Severity for the reported defect/issues is set with respect to the platform and will be driven by the SLA definition.; • The UST SQUADTEC+ support team will review the issue reported by the user and assign the correct severity based on the severity definitions; • UST SQUADTEC+ maintenance & support team will make every effort to achieve the target resolution time, however, the time needed to provide a correction may vary depending on the amount of coding and testing needed for the correction. ; • Customers need to ensure that a resource is assigned to work with UST SQUADTEC+ support team to provide information or verification on an ongoing basis, until the issue is resolved.; • New Features requested in the Defect reporting process will be treated as a Low severity defect with no SLA impact; • The support SLA does not apply to Feature requests / enhancements required by the customers. The New Features requested by customers should follow the Change /enhancement request process.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help users start using our service, we offer comprehensive support: Online Training: We provide accessible online training modules to help users quickly become proficient with our service. User Documentation: Comprehensive documentation is available to guide users through all features and functionalities. Onsite Training: Depending on the engagement model, we can also provide onsite training tailored to specific needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, our data extraction process ensures clients retain control over their software development assets, including source code, scripts, build pipelines, and infrastructure details. Here’s a brief overview of our process: Data and Asset Identification: We identify all relevant software development assets, including project files, source codes, databases, and deployment pipelines. Agreement on Formats: We collaborate with clients to determine suitable formats for exporting assets, ensuring seamless integration into their systems. Secure Extraction Process: The extraction is secured with encryption and strict access controls to protect data integrity and confidentiality. Data Packaging and Export: Assets are packaged according to agreed formats, with comprehensive documentation of settings and configurations for re-deployment. Verification and Delivery: Assets undergo verification for accuracy before delivery, ensuring functionality in their new environment. Post-Extraction Support: We provide support to assist with data integration and troubleshooting post-delivery. This approach ensures critical software development data and infrastructure are correctly handed over, maintaining operational continuity for clients.
• End-of-contract process: At the end of a UST SQUADTEC+ contract, the process is designed to ensure a seamless and thorough transition: Final Review Meeting: We conduct a meeting to review deliverables and address any pending items. Data Export and Handover: UST SQUADTEC+ assists with exporting all relevant project data such as source code, build pipelines, and documentation, ensuring clients retain full control over their intellectual property. Documentation Delivery: Comprehensive documentation including user manuals and system guides is provided to facilitate client understanding and utilization of the exported assets. Debriefing Session: A feedback session is held to discuss successes and areas for improvement, fostering continuous enhancement of services. Settlement of Accounts: All financial matters are finalized, including the issuance and settlement of the final invoice. Support Transition: Details for ongoing support or maintenance are finalized if included in the contract; otherwise, options for extended support are discussed. Closure Formalities: Formal contract closure is executed with all necessary legal and administrative tasks completed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide documentation in PDF format and this will have following key qualities Clear structure and readability: Organized with headings, clear flow, simple language, minimal jargon good typography and contrast — making it easier for all users Searchable and discoverable content: Good navigation, indexing or search functionality hence users can quickly find what they need Comprehensive onboarding/offboarding flow documentation: Not just “here’s how to create an account”, but includes end-to-end lifecycle — provisioning, data migration, role assignment, contract exit / data export / decommissioning, exit-strategy, knowledge-transfer, etc. Audit-ready offboarding documentation: When someone leaves, logs of what was deactivated, when, by whom; what data was exported or destroyed; verification steps — to meet security or regulatory requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Service is available over web protected by various authentication measures.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted comprehensive testing aligned to the WCAG 2.2 A and AA accessibility standards.
• API: Yes
• What users can and can't do using the API: End User can interact with APIs only via the interface provided they cannot directly invoke the APIs.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service is LLM agnostic, users can customize the integrated test management tools and project management tools like Jira, Zephyr, ADO etc and also create their dashboards by using existing widgets or creating their own widgets, they can configure the system weightages for services like user story validation etc.

Scaling

• Independence of resources: UST SQUADTEC+ is architected for multi‑tenant isolation and consistent performance. We use per‑tenant resource quotas, concurrency limits, and workload isolation (separate execution containers and queues) so burst demand from one customer cannot degrade another. Autoscaling adds capacity elastically; priority and fair‑share scheduling protect baseline SLOs. Rate limiting and back‑pressure are applied at API and runner levels; long‑running jobs are offloaded to dedicated workers. Real‑time monitoring with alerts triggers scale‑out or traffic shaping, while reserved capacity options guarantee throughput for customers with sustained high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: UST SQUADTEC+ provides service usage and quality metrics through standard dashboards and reports. Metrics include test execution volumes, pass and failure rates, automation coverage, defect trends, and release readiness indicators. Usage metrics such as active users, execution frequency, and environment utilisation are also available. Metrics can be accessed in real time or via export for reporting purposes. Availability of metrics may depend on enabled features and configured integrations.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data export requests can be sent to the UST SQUADTEC+ support team for further action on the same.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Json
  • Pdf
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability depends on the availability mechanisms chosen by the customer for the infrastructure services (public and private)
• Approach to resilience: Available on Request
• Outage reporting: Our outage reporting is through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Keycloak provides authentication (OIDC/SAML) and session/token controls; privileged roles are segregated from standard user roles.; Sensitive data is not requested via email; customers are guided to use the portal with TLS‑protected uploads and content scanning.; All management actions (configuration changes, role updates, tenant lifecycle) are logged, time‑stamped, and reviewed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UST follow a defined escalation and reporting approach. Full details can be supplied upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach is based on the ITIL v3/v4 framework.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version of SQUADTEC+ provides seamless automation for both web and mobile applications, featuring an automatic object identifier and a library of over 100 reusable functions. You can begin your automation journey by registering to download UST QE360‑Open, which is included as part of the offering.
• Link to free trial: https://www.ust.com/en/ust-qe360

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Sunday 26 October 2025
• What the ISO/IEC 27001 doesn’t cover: All controls are included
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45ea2c7d-0dcf-4719-9ad0-62a1cde170e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aca8d25b-6da3-4baf-b86b-fa2f746d3fc0
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.