CLARANET LIMITED

Managed Detection & Response for Microsoft

Claranet’s MDR for Microsoft Sentinel provides 24/7 threat detection, investigation, and response delivered by CREST-accredited analysts. We combine Sentinel engineering, advanced analytics, threat intelligence, and automated response to protect public sector environments. Our SOC continuously hunts, triages, and contains threats to reduce risk and accelerate security outcomes.

Features

• 4/7 monitoring by CREST-certified analysts.
• Continuous threat hunting across cloud and on-premise environments.
• Automated playbooks for rapid incident containment.
• Microsoft Sentinel engineering, onboarding, and optimisation.
• Integrated threat intelligence and behavioural analytics.
• Incident triage and guided remediation support.
• Advanced detection use-case development.
• Real-time alert validation and escalation workflows.
• Secure customer portal for reporting and collaboration.
• Custom dashboards and analytics visualisations.

Benefits

• Faster detection and response reduces cyber risk significantly.
• Expert analysts remove workload from internal IT teams.
• Improved visibility across hybrid and multi-cloud environments.
• Tailored detections reduce false positives.
• Automated response accelerates containment actions.
• Continuous improvement enhances long-term security posture.
• Access to threat intelligence strengthens defences.
• Predictable costs simplify security budgeting.
• Supports compliance with security frameworks.
• Rapid onboarding enables quick operational value.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Uk-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

965891332871306

Contact

Claranet UK Bid Team
020 7685 8000
Uk-bidteam@claranet.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Sentinel, Microsoft Defender XDR, Azure Log Analytics, Azure Monitor, Microsoft Entra, and related Microsoft security controls.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Claranet MDR depends on Microsoft Sentinel and associated Azure services being correctly licensed, deployed, and accessible. Log ingestion volumes, API rate limits, and data residency are subject to Microsoft’s platform constraints. Planned maintenance windows for Azure may temporarily affect log availability or alert generation. Customer-side systems must maintain stable log forwarding and secure connectivity to Sentinel workspaces. Some response actions require customer approval depending on governance models. Support for non-standard or legacy systems may require additional integration work. Out-of-hours engineering changes are limited to emergency requests only.
• System requirements:
  • Active Microsoft Sentinel workspace deployed in Azure subscription.
  • Appropriate Microsoft security licensing (E5, Defender, Sentinel).
  • Log sources integrated using supported connectors or agents.
  • Stable internet connectivity for log ingestion pipelines.
  • Admin access for initial Sentinel configuration onboarding.
  • Azure RBAC roles assigned per Claranet onboarding guidance.
  • API permissions enabled for automation workflows.
  • Supported SIEM log formats for ingestion pipelines.
  • Endpoint telemetry via Defender or supported agents.
  • Customer change approval processes documented for response actions.

User support

• Email or online ticketing support: Yes
• Support response times: Claranet provides 24/7 SOC coverage with guaranteed response times aligned to alert severity: critical alerts actioned within minutes, high‑severity alerts within agreed SLAs, and lower‑severity issues during standard triage cycles. Customers can raise questions via the portal, email, or telephone. During business hours, queries are typically acknowledged rapidly by service managers or SOC engineers, while out‑of‑hours queries are handled by the active SOC team. All service-impacting issues follow our incident response process with defined escalation paths and rapid communication updates.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Claranet provides multi-tiered support as part of the MDR service. Our 24/7 Security Operations Centre delivers continuous monitoring, alert triage, investigation, and guided remediation. Customers receive access to our service delivery team for onboarding, quarterly service reviews, and ongoing platform optimisation. Included support levels cover incident response guidance, use case development, threat hunting, and health monitoring of data connectors.; Premium options:; Enhanced Response – Claranet executes containment actions on behalf of the customer within agreed parameters.; Strategic Support – access to a named Security Service Manager and regular security posture reviews.; Technical Account Manager – optional dedicated TAM providing operational planning, reporting, and roadmap alignment.; ; All customers receive access to a secure collaboration portal, service documentation, and reporting dashboards. Support is delivered remotely as standard, with onsite support available at additional cost if required. Escalation paths ensure rapid routing of complex issues to senior analysts or engineering teams.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Claranet provides a structured onboarding process including kick-off workshops, architecture review, and deployment of Sentinel configurations. ; Customers receive onboarding documentation, runbooks, and technical setup guides. Our engineers assist with connector setup, rule deployment, automation configuration, and platform hardening. ; We deliver training sessions—online or onsite—to explain dashboards, alerts, triage workflows, and the secure service portal. ; Customers gain access to service managers, SOC contacts, and support channels. ; We validate log flows, test detections, and ensure reporting meets public sector requirements. A transition-to-live review confirms readiness before full 24/7 monitoring begins.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers retain full ownership of all security data stored within Microsoft Sentinel. At contract termination, Claranet provides guidance for exporting incidents, analytics rules, playbooks, workbooks, and service documentation. Customers can use Sentinel’s native export tools, REST API, or Azure storage accounts to extract logs and alerts. If required, Claranet supplies sanitised copies of SOC investigation notes and incident timelines through the secure portal. All API-driven access remains available until contract closure. Support is provided to ensure a smooth handover to internal teams or a new service provider.
• End-of-contract process: Included in the contract price are offboarding support, access to export data, termination documentation, and closure of service accounts. Claranet revokes SOC access to the customer’s Sentinel workspace after confirmation that data extraction is complete. Any custom content created during the contract—analytic rules, dashboards, playbooks—is left in place unless removal is requested. Additional professional services, such as reconfiguration, extended extraction, or post-contract engineering assistance, may incur additional charges. Claranet ensures no customer data is retained beyond contractual requirements and follows its data sanitisation process to securely erase any temporary files, evidence artefacts, or portal-based materials.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Claranet’s MDR for Microsoft Sentinel provides onboarding and offboarding documentation through the Claranet Online portal and via standard, widely accessible digital formats. All documentation referenced in the service descriptions—such as scoping forms, installation plans, change control notices, validation reports, tuning outputs, asset verification forms, and welcome or closure tickets—is delivered using common file types such as DOCX and PDF, ensuring compatibility with standard office productivity tools. The documentation is accessed through a browser-based portal, allowing users to review deployment tasks, log source requirements, service configuration details, and operational guidance without needing proprietary software.; Onboarding documentation is organised within phases (Technical Onboarding, Service Onboarding, Deployment). Users with appropriate role-based permissions can view or download the relevant materials directly from the portal. Offboarding documentation follows a similar approach, with closure steps, configuration retention, and any agreed extraction guidance provided through the same accessible formats. Because all materials are delivered digitally and centrally stored within the portal, they remain accessible to authorised users from any standard web browser, ensuring straightforward collaboration and continuity throughout the service lifecycle.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: While fully functional on mobile, the service is primarily optimised for desktop use, and some advanced configuration tasks are better suited to larger screens.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Customers access the service using Claranet’s secure service portal, providing visibility into open incidents, triage notes, investigations, and service health. The interface enables secure communication with SOC analysts, downloads of reports, and access to documentation. Microsoft Sentinel dashboards supplement this view with analytics, alerts, workbooks, and automation playbooks. Role-based access ensures that only authorised personnel can view or modify configurations. The interface supports uploading evidence, viewing historical actions, and tracking remediation progress. All activity is logged for auditability and compliant with public sector requirements.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through standard web browsers using the Claranet service portal and Microsoft Sentinel within the Azure Portal. Users can view incidents, alerts, reports, triage notes, and service information from desktop or mobile browsers. No dedicated application is required. Users can collaborate with SOC analysts, review investigation details, and access documentation. Advanced configuration, rule management, and workspace administration remain available only within Microsoft Sentinel and are best performed on desktop devices. Users cannot access Claranet’s internal SOC systems or proprietary detection logic. The service’s accessibility follows the capabilities of the Azure Portal and Claranet’s browser-based design.
• Accessibility testing: Claranet’s service portal is designed using modern web accessibility principles and follows WCAG 2.1 AA guidelines. In testing, we validated compatibility with major screen readers such as JAWS, NVDA, and VoiceOver. We confirmed support for keyboard-only navigation, high-contrast modes, scalable fonts, and responsive layout behaviours. Content is structured with semantic HTML so assistive technologies can interpret navigation, headings, tables, and forms accurately.; We conducted user acceptance tests with individuals using assistive tools to ensure core functions—viewing incidents, downloading reports, raising queries, reviewing notes—are fully accessible. Sentinel’s native interfaces are provided by Microsoft and meet their published accessibility standards. Any issues identified during ongoing testing are logged and prioritised through our accessibility improvement process. Claranet continues to refine the portal in collaboration with users to enhance inclusive access and usability across government organisations.
• API: Yes
• What users can and can't do using the API: Customers can use Sentinel’s REST APIs and Azure Resource Manager APIs to automate onboarding, deploy analytic rules, manage automation playbooks, and query incidents or alerts. The API allows programmatic ingestion of logs, configuration of data connectors, and extraction of security events for reporting. Using Claranet’s service API endpoints, customers can access incident summaries, ticket statuses, and reporting data.; Users can set up the service by deploying validated Sentinel templates or onboarding scripts provided by Claranet. Configuration changes such as enabling new data sources, adjusting rule thresholds, or updating workbooks can be made through ARM templates or the Sentinel API.; Limitations include restricted access to Claranet’s internal SOC systems, protection of proprietary detection content, and required RBAC permissions in the customer’s Azure tenancy. Automated response actions must respect governance policies and may require defined approval workflows.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can tailor detection rules, alert logic, thresholds, and data sources within Microsoft Sentinel. Claranet works with each customer to align use cases with organisational risks, compliance needs, and technology stacks. Custom dashboards, workbooks, and analytics queries can be created or modified to provide bespoke reporting or visibility. Automated response playbooks can be customised to suit governance models, enabling actions such as disabling users, isolating endpoints, or sending notifications.; Customisation is performed either by the customer’s own administrators, with appropriate RBAC permissions, or collaboratively with Claranet engineers through service requests. New log sources or integrations can be added using connectors, agents, or API ingestion. Escalation workflows, communication channels, and reporting formats may also be adjusted to meet buyer-specific operational requirements.

Scaling

• Independence of resources: The service runs within each customer’s dedicated Azure Sentinel workspace and Log Analytics instance, so performance is isolated from other tenants. ; Claranet’s SOC systems are capacity‑planned with redundancy and scaling policies to ensure analyst throughput is not impacted by other customers. ; Workload isolation, role segmentation, and dedicated processing pipelines guarantee consistent performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include incident volumes, alert types, response times, triage durations, connector health, log ingestion volumes, rule performance, automation execution counts, and service availability. Monthly reports highlight threat trends, tuning recommendations, and operational improvements. ; Customers access dashboards in the service portal or Sentinel, with export options for analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data using Microsoft Sentinel workbooks, scheduled exports to Azure Storage, REST API queries, or Log Analytics queries. Incidents, rules, hunting queries, and playbooks can be exported via ARM templates or API calls. ; Claranet can assist in generating bulk exports, ensuring audit data and alert histories are fully captured. All exports remain under customer control within their Azure environment.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Parquet
  • XML
  • YAML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Syslog
  • CEF
  • REST API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encrypted communications, microsegmentation

Availability and resilience

• Guaranteed availability: We rely on Microsoft Sentinel’s platform SLAs (typically 99.9%+ availability). Claranet’s SOC service layer provides a 24/7 operational SLA ensuring continuous monitoring, alert ingestion, and response handling. If service availability falls below agreed thresholds, service credits may apply. Escalation processes ensure rapid restoration of service.
• Approach to resilience: Claranet’s MDR service leverages Azure’s globally redundant infrastructure with multi-zone resilience. Sentinel components, data processing layers, and automation services are distributed across availability zones. SOC operations are supported by redundant tooling, backup communication channels, and geographically separated analysts. Detailed architecture information is available on request.
• Outage reporting: Customers are notified through email alerts, portal messages, and service incident communications. Microsoft provides a public Azure status dashboard. APIs can be queried for platform health. Claranet issues incident reports for SOC outages or service-impacting issues with defined RFO/RCA timelines.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to named, authorised users with individual portal accounts. Users must authenticate to access the Claranet Online portal, and account sharing is prohibited. Only Authorised Security Contacts and Designated Service Contacts receive incident updates and communications. Customers do not receive administrative configuration rights—the SOC retains all privileged access, preventing unauthorised changes to managed environments. All interactions, including ticket updates, incident notifications, and support communications, occur through the secure portal and are fully logged and auditable, ensuring controlled, monitored, and traceable access at all times.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Claranet UK operates a formal Information Security Management System (ISMS) certified to ISO 27001, which governs the policies, controls, and processes used across its cyber‑security services, including MDR for Microsoft Sentinel. This framework defines structured policies for access control, vulnerability and risk management, operational security, incident response, supplier assurance, asset protection, and business continuity. These policies are applied consistently within Claranet’s 24/7 CREST-approved, UK Security Operations Centre.; All employees undergo mandatory information‑security and phishing‑awareness training, overseen by the Group Information Security Officer, ensuring secure working practices are embedded across service delivery teams.; Operationally, the MDR for Sentinel service follows documented SOC procedures that include incident detection, triage, escalation, tuning, change control, and service governance, ensuring consistent, auditable handling of customer environments. These processes are defined within Claranet’s MDR service documentation and executed by trained analysts in alignment with ISO 27001 requirements.; Since MDR for Sentinel runs within the customer’s Microsoft Azure tenant, platform‑level security and data protection also benefit from Microsoft’s independently audited cloud controls (including ISO 27001 and CSA CCM). Claranet’s ISO 27001‑aligned processes sit on top of these controls to deliver a secure, compliant, and well‑governed managed detection and response service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Claranet UK follows ISO 27001‑aligned configuration and change‑management processes that ensure all modifications to the MDR for Sentinel service are controlled, approved, and fully auditable. Changes such as onboarding adjustments, rule updates, tuning actions, and log‑source additions follow documented workflows and require explicit customer approval through the Claranet Online portal. All updates are recorded in authoritative artefacts such as the Asset Verification Form and updated Statements of Work. ; Engineers implement changes using standardised procedures covering deployment, configuration, validation, and optimisation, ensuring consistency, traceability, and secure operation throughout the service lifecycle.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Claranet UK follows an ISO 27001‑aligned vulnerability‑management process that ensures threats to customer environments are continuously identified, assessed, prioritised, and remediated. MDR for Sentinel analysts use threat intelligence, log analytics, behavioural detections, and tuning processes to identify weaknesses or anomalous activity early. New threats are evaluated using curated intelligence sources, and remediation actions follow Claranet’s formal change‑control workflow to ensure secure, approved implementation. Continuous tuning, configuration review, and log‑source validation help reduce false positives and maintain detection quality. The process is fully auditable and designed to provide ongoing, risk‑led improvements across monitored environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Claranet UK operates ISO 27001‑aligned protective‑monitoring processes through its 24/7 UK Security Operations Centre. The MDR for Sentinel service continuously ingests telemetry, logs, alerts, and behavioural signals into Microsoft Sentinel, where analysts monitor for threats, anomalies, and indicators of compromise. All alerts are validated, triaged, and escalated using documented SOC workflows. Continuous tuning and log‑source verification improve monitoring accuracy and reduce false positives. When a potential compromise is identified, analysts investigate immediately and notify the customer based on agreed escalation paths. Incident handling, evidence capture, and response actions are performed according to controlled, auditable ISO 27001 processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Claranet UK follows ISO 27035‑aligned incident‑management processes with predefined workflows for common events, including validation of alerts, false‑positive handling, triage, escalation, and remediation steps. SOC analysts investigate each incident using Microsoft Sentinel telemetry, threat intelligence, and behavioural analytics. Users report incidents and engage with the SOC through the Claranet Online portal, where they can raise tickets, provide additional context, and view updates. Incident reports—containing investigation details, impact, root‑cause findings, and recommended remediation—are delivered via the portal and through agreed escalation channels. All activity follows controlled, auditable procedures within Claranet’s ISO 27001 ISMS.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A time-limited PoC includes onboarding support, core detections, sample dashboards, and monitoring of selected log sources. Full incident response and advanced analytics are not included. The PoC demonstrates visibility, alerting, and service workflows using the customer’s own Sentinel environment.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Wednesday 22 May 2024
• What the ISO/IEC 27001 doesn’t cover: This certification covers everything we do applicable to ISO/IEC 27001, no exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek
• ISO 9001 accreditation date: Wednesday 7 June 2023
• What the ISO 9001 doesn’t cover: This certification covers everything we do applicable to ISO 9001, no exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Pen Test Partners
• PCI DSS accreditation date: Friday 13 December 2024
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4377ebef-31ac-49ef-9943-13c7f3e3f9a5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 66b24695-ed3f-4797-bb2c-65b58932576d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Uk-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.