Quicksilva Limited

Quicksilva conneQt® Summary Care Record Spine Mini Service

An ITK Spine Mini Service providing simple access to the NHS Spine SCR service. NHS Digital CAP accredited, conneQt® serves acute trusts, ambulance trusts, private healthcare providers and mental health trusts. conneQt® is a fully developed service, with high availability, robust security, data integrity and comprehensive customer service.

Features

• Cost Effective-transaction charging model offers flexibility and scalability
• Simple Access-via secure connection to the HSCN network
• Safe and Secure-Information Security ISO27001 accredited Datacentre
• Rapid Onboarding-up and running in a matter of weeks
• No Infrastructure Investment-hosted, monitored and supported by Quicksilva
• Records can be retained within your patient management system
• Availability Service Levels-various, from 95.5% upwards
• Telephone Helpdesk support and web portal
• 24x7 Monitoring Service - as standard

Benefits

• Rapid access to over 56 million patient records
• Includes access to over 44 million enhanced patient records
• Improves patient safety: no need to transcribe clinical data
• Better clinical diagnosis: access to patient allergies, medications, medical history
• Saves front-line staff critical time compared to other standalone solutions
• Code libraries (.net/java) to assist clients with integration
• Internet accessed Spine-in-a-Box® external test harness service available
• Compatible with conneQt® Personal Demographics Service
• Save money by making what you’ve got work better

£0.01 to £0.07 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

965926771796087

Contact

Dan Cooper
01249 751000
tenders@qxlva.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ConneQt® SCR forms one module of the orQestra® Suite, which conneQt® CP-IS (Child Protection Information Sharing Service).
• Cloud deployment model: Private cloud
• Service constraints: The customer will establish a secure outbound connection from their Enterprise Service Bus over the HSCN network via a client server authenticated connection and/or a site-to-site VPN. Daily planned maintenance is carried out Tuesday to Sunday inclusive between 03:00 to 05:00 and weekly on Sundays 18:00-08:00 (14 hours).
• System requirements: ConneQt® Supports Windows Server 2012 r2 or above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary from 15 minutes to 8 hours in accordance with the severity of the issue. Please refer to the Service Definition for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The conneQt® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. Quicksilva's Services Manager is always available as a point of contact and all customers benefit from our ISO9001:2015 assured Account Management Procedure with the benefit of 24/7 escalation to named contacts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Quicksilva offers a full On-Boarding service as part of its Lot 3 Cloud Support offering. Our project managers will expertly manage all aspects of your service set-up, including: NHS Spine End Point registration; HSCN access; guidance through the NHS Digital assurance process and service commissioning. New users receive a comprehensive Welcome Pack and access to our 'Spine-in-a-Box®' internet facing test environment to speed development and training. Where required, training workshops or 'train the trainer' programmes are available either on-site or at our convenient M4 Operations Centre.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering to extract and return any audit data our customers require.
• End-of-contract process: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering at extra cost to extract and return any audit data our customers require.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: If purchased with the orQestra® Summary Care Record Managed Service, the lyriQ® interface provides users with the following: ; • Authenticatation via an NHS Smartcard (appropriate roles required to progress); • Patient PDS search ; • Capture permission to view; • Create emergency access; • View SCR record; • Print SCR record
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: • Connect via HL7 messaging ; • Perform SCR lookups
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Flexible and rapidly scalable hosting infrastructure and per-customer message queueing ensures that Availability is never affected by the demands of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Availability is monitored 24x7 as standard or customers can opt for a bespoke monitoring profile via Quicksilva's Lot 3 offering.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt® and there is no need for export. However audit data can be exported if required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The orQestra® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. A service credit regime underpins all Service Levels - please refer to the accompanying Service Definition document for full details.
• Approach to resilience: This information is available on request.
• Outage reporting: The conneQt® Managed Service is monitored 24x7 by our Services Team using our bespoke monitoring system. This means we have often resolved an issue long before our customers are even aware of a problem.; All service reporting is carried out through our service web-portal, the Qure®, where customers can log on and raise or view live issues and set alerting preferences 24x7.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
• Access restrictions in management interfaces and support channels: Access is restricted by ascribing role-based access to each user's security certificate.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: 02/01/2018
• What the ISO/IEC 27001 doesn’t cover: Our current registration includes Business and IT Consultancy; Software Design, development, provision, maintenance and support. All other aspects of our provision are not covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Digital Data Security and Protection Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Quicksilva's business practice is underpinned by a suite of processes which form our ISO27001:2013 Information Security Management System. These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director. In addition all audits are subject to rigerous twice-annual external review by a third party Auditor in the course of maintaining our ISO27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Quicksilva's ISO9001:2015 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure. ; ; These processes are regularly audited to ensure compliance by our Corporate Assurance Manager.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Quicksilva are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition Quicksilva review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quicksilva maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with Quicksilva's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO9001 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are handled in accordance with Quicksilva's Incident Management Process, which forms a part of our ISO27001 and ISO9001 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution using the Qure®, our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Quicksilva is committed to predominantly cloud-based platforms and remote working to reduce our carbon footprint. We actively seek to leverage new digital technologies wherever possible to minimise our environmental impact and regularly review our practices to ensure we are doing our part.

Pricing

• Price: £0.01 to £0.07 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.