Twin Technology
TT M365 MSP Service
Microsoft 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.
Features
- M365 compliance and control
- IT cost optimisation
- Software licence compliance
- Managed Service
- Security Handled Online
- Real Time Online Collaboration and Applications
- Messaging
- Screen Sharing and Control
- Decision enablement
- Single Sign-on
Benefits
- Ever Green so up to date applications
- Patch management
- Provides software compliance
- Cyber secure
- Saves money and consolidates licenses across devices
- Calendar and contacts are all synchronized
- Teams, Voice, Screen and Video Share
Pricing
£4.50 to £16.60 a licence a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@twintechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 6 7 0 2 4 1 9 6 4 0 9 8 0 8
Contact
Twin Technology
Larry Rach
Telephone: 01923 228820
Email: sales@twintechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Twin Technology provides planning services as part of our on boarding platforms this is formed by carrying out research, then onto the design, and finishing with delivering and optimizing your platform would be our approach. It all starts first with the research phase where we will undertake user research and sometimes these will include workshops to better understand the current infrastructure and desired outcomes. Sometimes it is necessary to run cloud awareness sessions to better help organisations understand the potential of the cloud and the options open to them. After this we will move to the design phase we will use our Cloud Architects to design the end solution and then provide a realistic plan of how to get from the current state to the desired cloud architecture.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Applications
- Server Deployments
- Hybrid Environments
- O365 Back up services
- Mobile, Working From Home and Tablet deployment with Support
- Bespoke software integration
- Help with Design and API integration services
- Citizen programming design and solutions
- Networking including SDN
Training
- Training service provided
- Yes
- How the training service works
- Twin Technology support services provide tailored training to help with using your environment, we provide this after the initial implementation and further training can be accessed when new features are released in the environment . You also have a dedicated account manager who will help you with specific requirements or escalations if needed.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- With our cloud support service team, we can assist with on boarding, moving from other providers and migrating into O365 and MS Azure.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our team regularly review the environment, and if chosen will have the ability to proactively monitor your environment. If you elect and chose we can also routinely provide enhancement suggestions to help achieve better quality and performance. We can assist further with penetration testing using agnostic tools to help and guide best practice.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
MS offer support however we also provide support via, telephone, email, support platform, help desk and remote access.
We have support that allows your organisation to bespoke what service you require. Our average respond time is less than 1 hour.
Service scope
- Service constraints
-
Please refer to
https://docs.microsoft.com/en-us/office365/servicedescriptions/sharepoint-online-service-description/sharepoint-online-limits
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To assist your understanding we offer guidance and support on Monday to Friday 9 am to 6pm, unless agreed which we can cater for, this includes additional support from 8 am to 8 pm or 24 hrs x 7 days a week support, this is charged for separately.
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User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Monday to Friday 9 am to 6 pm, weekends are charged for separately and are not included in this pricing.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We use MS tools for this
- Support levels
- We offer support catered to your specific requirement, from bronze, silver or gold support contracts with a SLA published individually or just simply ad-hoc support. Prices are flexible and dependent on your requirement, the average is about £10.00 per user per month, A dedicated account manager is allocated to you to oversee any requirements and you also have a team of technical support staff that you can access to ensure you get what you need.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard
- PCI DSS accreditation date
- 28/04/2019
- What the PCI DSS doesn’t cover
- American Express and Diner card transactions
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.Equal opportunity
Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.Wellbeing
Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.
Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.
Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.
Pricing
- Price
- £4.50 to £16.60 a licence a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@twintechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.