COHERENCE CONSULTING LIMITED
Artificial Intelligence (AI) Chatbot implementation
We design, develop, optimise and maintain accessible user-centred chatbot services that use custom trained LLM's and integrations into custom data and service layers to provide user service, training and knowledge sharing facilities.
Features
- Chatbot design and development
- Conversational design
- Prompt engineering
- Data modelling and integration
- API integration services
- Chat analytics and reporting
- Platform engineering and integration
- Quality assurance
Benefits
- Improved user experience
- User centred design
- Effective outcome-based user journey and information architecture design
- Research validated design processes
Pricing
£500 to £1,500 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at directors@coherence.digital.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 6 7 1 3 4 0 1 7 0 6 8 8 4 4
Contact
COHERENCE CONSULTING LIMITED
James Scott
Telephone: 07731441231
Email: directors@coherence.digital
Planning
- Planning service
- Yes
- How the planning service works
- User-centred digital transformation planning and roadmap development. Integrated audience, journey, information architecture, content, visual design, accessibility design and technical implementation planning.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our client service, customer success and program management approach includes stakeholder enablement, support, training, up-skilling as appropriate. We focus on a blend of self-serve tools which bake-in governance principles (for example design systems which encompass brand, user experience, search and accessibility requirements) alongside easily used self service tools.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We help organisations transform their web platforms through collaborative technical, design and strategic planning. We base approach on client needs and outcomes and develop custom delivery programs.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Functional and non functional testing. Automated testing. Regression testing. Accessibility testing and compliance. Service delivery assurance. User research testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Application support and maintenance services.
Service scope
- Service constraints
- Services are offered from remote teams.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer a range of tiered application support and maintenance SLAs which can extend to 24/7 support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We create and maintain AI chat services and can integrate them into our support services.
- Support levels
- We offer a strategic partnership model in addition to our Application Support and Maintenance services. We develop custom delivery models with our clients based on our SFIA matrix pricing model.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Tackling economic inequality
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Equal opportunity
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Wellbeing
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/
Pricing
- Price
- £500 to £1,500 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at directors@coherence.digital.
Tell them what format you need. It will help if you say what assistive technology you use.