AEXIS MEDICAL LIMITED

Aexis Medical - XLine

Smarter workflows. Safer procedures -

Connect your surgical and endoscopy support teams like never before. Our single-platform solution seamlessly joins planning with production across your organisation ensuring full traceability and unparalleled analytics.

We power real-time perioperative intelligence.

Features

• XLine Steri - Smarter Sterilisation Management.
• XLine OR - Maximum efficiency for Theatres.
• XLine Endo - Streamlining end to end endoscopy.
• XLine Poly - Your Comprehensive Planning tool.
• XLine Logistics - Complete integrated logistics solution.

Benefits

• Eliminate inefficiencies in hospital Theatres and Sterilisation Departments.
• Optimise Operating Room scheduling.
• Improve traceability and compliance, reduce cancellations.
• XLine ensures that hospitals run at peak efficiency.
• Increase Theatre capacity, reduce surgical waits, cut costs, enhance safety.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kieran.waterston@aexis-medical.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

967384868801246

Contact

Kieran Waterston
07879664488
kieran.waterston@aexis-medical.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints that we are aware of.
• System requirements:
  • Internet connection (eg: Broadband, Wi-Fi, Mobile Data)
  • Internet Browser (all common platforms supported).
  • Desktop, laptop, Smart tablet for access.

User support

• Email or online ticketing support: Yes
• Support response times: Aexis Medical operates support Monday to Friday from 9 until 5, excluding Bank and Public Holidays.; ; We provide support via telephone and email. We aim to answer all calls immediately, and respond to emails within 1 hour.; ; Extended hours support (eg: 8 till 8, holidays, weekends, etc) may be able to be provided but an additional fee will likely apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Aexis Medical operates support Monday to Friday from 9 until 5, excluding Bank and Public Holidays.; ; We provide support via telephone and email. We aim to answer all calls immediately, and respond to emails within 1 hour.; ; Extended hours support (eg: 8 till 8, holidays, weekends, etc) may be able to be provided but an additional fee will likely apply.; ; Additionally, we provide all customers with a dedicated account management to manage their needs and meet with regularly to review contract performance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Aexis Medical's XLine suite is highly intuitive, but we provide full onsite, in person and online support to get our customers up and running.; ; Our staff will work with the customers staff to configure the XLine solutions to meet all their needs, mirror their hospital set up and define their workflows.; ; If require we will work to do any integration work and data transfer that might be required.; ; We continue to support our customers through their go live, and normalisation phases, and over and above our onsite support and training, we provide online materials, webinars and the various XLine modules have lots of help built in.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We fully support uses at end of contract to extract their data for any new system they might be planning to use, ensuring continuity of care for patients and maintenance of high operational standards.; ; All elements of the XLine suite allow data to be extracted and uploaded into another system, and we will work with the customer and 3rd party supplier to ensure a smooth transition.
• End-of-contract process: We fully support uses at end of contract to extract their data for any new system they might be planning to use, ensuring continuity of care for patients and maintenance of high operational standards.; ; All elements of the XLine suite allow data to be extracted and uploaded into another system, and we will work with the customer and 3rd party supplier to ensure a smooth transition.; ; Obviously, once this transition is complete, if the customer no longer wishes to use any aspects of the XLine implementation, then an agreed cut off date for the service would be applied.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Aexis Medical XLine suite of solutions has been designed to work on mobile devices, in the same way as it works on Desktop/Laptop, with full functionality and usability.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: If integration with other systems is required we have APIs that can make this happen and we will be very happy to discuss and provide details. ; ; Additional charges may apply.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our Aexis Medical XLine suite of solutions is fully configurable to the customers needs, ensuring that their implementation of XLine matches the needs of their hospital, and follows the workflows they have.

Scaling

• Independence of resources: Aexis Medical's XLine suite of solutions auto scales.; ; The technologies used allows our application to add resources such as additional memory, CPUs to handle large amount of users and high usage demand.; ; The cloud software uses regions to also manage high usage demand, meaning high usage demands in one region will not affect any other regions.; ; In each region multiple copies of the application can be created as user demand increases meaning users can be provisioned and more resources can be dedicated to handle more users.

Analytics

• Service usage metrics: Yes
• Metrics types: Aexis Medical's XLine suite of solutions provides full service metrics, including user usage, take up, activity, infact any data element in the XLine solution can be reported on.; ; We also provided full reporting for audit data.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data using .csv files.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to have our platform available 100% of the time, 24/7. We contract for 99.50%, just in case there is some requirement for maintenance to take place.
• Approach to resilience: Our datacentre provider provides various approaches to ensure high availability and resilience of our service. ; ; Approaches include:; ; Automated database replication and self-healing clusters ensures resilience by making identical copies of the primary data storage as secondary storage and self healing helps if the primary database fails then one of multiple secondary databases can be switch to. This ensures little to no downtime.; ; Multi region clusters helps reduce the impact of all users being effected by cloud downtime. If one region goes fails the other regions remain operational for users to uses. If a cloud provider fails for whatever reason our datacentre can switch between multiple cloud providers to ensure high availability and resilience. The datacentres monitoring tools can be used to predict potential future failures and prevent before occurrence.
• Outage reporting: In the unlikely event of an outage to the Aexis Medical XLine suite, we communicate the outage to our customers via phone and email, and to all users via a message on the login screen (if feasible).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels are controlled via MFA and userids and passwords.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Our approach to security governance is managed via (1) our externally accredited ISO 9001 quality management system, ensuring our governance standards are compliant and (2) we have comprehensive information security policies and procedures in place.
• Information security policies and processes: Our information security policies and processes are managed via (1) our externally accredited ISO 9001 quality management system, ensuring our governance standards are compliant and (2) we have comprehensive information security policies and processes in place, although not yet externally accredited and aligning with ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Due to the software nature of our product our team track all internal and external changes requests through our project management tools (e.g. bug tracker, task management). ; ; Any changes made to the software application by the development team are tracked and uploaded to our version control tool. Official software releases to customers are accompanied by release notes and build information.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes the following components:; ; 1) vulnerability scan every year, 2) define remediating action, 3) implement remediating actions, 5) rescan to gauge impact of remediation plan.; ; Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.; ; We get information about potential threats from vulnerability scans through our cloud provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use our data centre providers security monitoring tools. ; ; If a compromise is identified, immediate action is taken such as deletion of compromised access keys to stop access. Remove resources that are compromised or created as a result of the compromise. ; ; After compromise is removed regular audits are completed for a short time to reduce the risk of missed compromises.
• Incident management type: Supplier-defined controls
• Incident management approach: User contact the Service desk to log a call and is provided with a reference number and applied a priority.; ; A member of the Service Desk will perform first line troubleshooting and diagnostics, if the first line troubleshooting and diagnostics resolves the issue then it is agreed with the user to close the issue.; ; If first-line action can't revolve the issue, then the issue is communicated to the relevant team(s) for detailed investigation to resolve the issue. Once resolved, in agreement with the user the issue is closed. However, if the issue cannot be resolved the escalation process begin.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas
• ISO 9001 accreditation date: Thursday 25 September 2025
• What the ISO 9001 doesn’t cover: All parts of Aexis Medical are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kieran.waterston@aexis-medical.com. Tell them what format you need. It will help if you say what assistive technology you use.