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Phoenix Software Ltd

MaivenPoint

MaivenPoint amplifies the impact of educators. We help learners stay engaged and organizations to achieve more."

Features

  • Automatically create courses on Microsoft’s Teams framework. E
  • Easily build and publish courses and lessons
  • Multiple learning objects that cover reference materials, quiz, file submission.
  • Pre-class preparation, class participation, and more.
  • Teams chatbot, Delphi, responds to student questions about the course.
  • Scalable Microsoft technology to deliver courses to any class size.
  • Share messages, notifications, and join online classes through Microsoft Teams.
  • Automatically create courses, classes and lessons within Microsoft Teams.
  • Manage enrollment, learning paths, your knowledge repository, tasks, and marking.
  • Create quizzes with multiple question types to measure student achievements

Benefits

  • Learn in the flow of work
  • Attract and retain the best talent by optimising on boarding.
  • Management reporting to track attendance and completed the training
  • Consolidate all training platforms into your Microsoft Teams
  • Maximise investment in M365 by leveraging Teams as education delivery
  • links to Microsoft Viva to provide 360 view of staff.

Pricing

£0.75 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 7 5 5 3 4 8 5 4 9 0 3 0 4

Contact

Phoenix Software Ltd Jonny Scott
Telephone: 01904 562200
Email: ccs@phoenixs.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365, Microsoft 365
Cloud deployment model
Public cloud
Service constraints
No
System requirements
M365 tenant required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
This is available through https://www.avepoint.com/products/support
Onsite support
Yes, at extra cost
Support levels
We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers may request a copy of the data via our support team.
End-of-contract process
The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
API
No
Customisation available
No

Scaling

Independence of resources
We employ a number of methods including elastic scaling to manage performance.

Analytics

Service usage metrics
Yes
Metrics types
Administration and Audit Reports provide information on all site collections, sites, Office 365 users, Office 365 Groups, and Microsoft Teams managed by Insights for M365.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not Applicable
Data export formats
Other
Other data export formats
Not Applicable
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Not Applicable
Data protection within supplier network
Other
Other protection within supplier network
Not Applicable

Availability and resilience

Guaranteed availability
Availability is set within the SLA
Approach to resilience
AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
Outage reporting
Portal notifications with additional direct communication when appropriate.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
All authentication is carried out against Microsoft Azure or any supported Azure authentication method
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Kompleye
ISO/IEC 27001 accreditation date
24/06/2021
What the ISO/IEC 27001 doesn’t cover
N/A. The Information Security Management System is applicable to secure software development and maintenance process including support business functions like Infosec, IT, HR, Sales and Marketing, Project Management, Operations and Call Centre.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
AvePoint has a policy of transparency regarding our data collection, use, retention and sharing practices. It is our commitment to implement appropriate technical security measures to protect all AvePoint stakeholder and manage 3rd party risk. Further information is available at: https://www.avepoint.com/company/trust-center

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.

We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.

We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services.

We are working towards 2040 Net-Zero GreenHouseGas emissions.

Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.

By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.

By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.

Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector.

We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.

Overall, the business:

-Generates solar energy (85%) with REGO renewable purchased energy.

-Zero waste to landfill waste management

-Minimises travel emissions by 60%

-Uses water wisely – reduced by 15%

Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.

We work hard to influence others and change behaviours to help fight climate change.

Workforce:

-Sustainability inductions

-Sustainability training

-Staff campaigns

-Volunteering opportunities

-Family woodland tree planting

Suppliers:

-Supply-chain reviews

-Sustainability training

-Blogs/ media content

-Sustainability training

Customers:

-Sustainability Infrastructure Review

-Hardware Carbon-Assessments

-Circular-Economy support

-Sustainability training

Covid-19 recovery

Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which:

Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.

- Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme

Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.

-Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.

-Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.

Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.

-Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps.

Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.

We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.

We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

Tackling economic inequality

Create new businesses, new jobs and new skills with activities that, in the delivery of the contract:

Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.

-60% of our supply chain are SME’s

-We are signatories and adhere to the Prompt Payment Code

-Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.

Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.

- The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.

Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.

-Graduate work placements

-Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.

-We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.

Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.

-Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.

-Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.

Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.

-Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

Equal opportunity

Reduce the disability employment gap with activities that:

Demonstrate action to increase the representation of disabled people in the contract workforce.

-We are certified Disability Confident Employers (level 2).

-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.

-We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.

Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.

- We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements.

-All staff trained receive mandatory EDI training annually.

Various initiatives include

-Signatories of the Race at Work Charter,

-Disability Confident Committed Employer

-Signatories of the Armed Forces Covenant

-Gender-Neutral toilets

-Prayer room

-Milk-pumping room

-Sponsor York Pride

-We have specific policies for Menopause, and LGBTQ+.

-We have established an Accessibility-Centre-of-Excellence to display the latest technology

-We monitor our workforce statistics and report on them:

Gender 65% male /35% female (industry-average 20%)

Ethnicity 5.6% (local-area 3.9%)

Staff turnover 12.3% (industry-average 13.2%)

Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. 

We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

Wellbeing

The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees.

Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include:

-We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme.

-All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy.

-Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace.

-The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB.

-All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.

We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.

-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.

-We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers

-We deliver digital accessibility training to customers

-We are sponsors of the Neurodiversity Awards

Pricing

Price
£0.75 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
It is possible to trial the product for a 30 day period at no cost online. Please contact SalesUK@avepoint.com to initiate a trial.
Link to free trial
It is possible to trial the product for a 30 day period at no cost online. Please contact SalesUK@avepoint.com to initiate a trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.