Phoenix Software Ltd

MaivenPoint

MaivenPoint amplifies the impact of educators. We help learners stay engaged and organizations to achieve more."

Features

• Automatically create courses on Microsoft’s Teams framework. E
• Easily build and publish courses and lessons
• Multiple learning objects that cover reference materials, quiz, file submission.
• Pre-class preparation, class participation, and more.
• Teams chatbot, Delphi, responds to student questions about the course.
• Scalable Microsoft technology to deliver courses to any class size.
• Share messages, notifications, and join online classes through Microsoft Teams.
• Automatically create courses, classes and lessons within Microsoft Teams.
• Manage enrollment, learning paths, your knowledge repository, tasks, and marking.
• Create quizzes with multiple question types to measure student achievements

Benefits

• Learn in the flow of work
• Attract and retain the best talent by optimising on boarding.
• Management reporting to track attendance and completed the training
• Consolidate all training platforms into your Microsoft Teams
• Maximise investment in M365 by leveraging Teams as education delivery
• links to Microsoft Viva to provide 360 view of staff.

£0.75 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

967553485490304

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Office 365, Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: M365 tenant required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: This is available through https://www.avepoint.com/products/support
• Onsite support: Yes, at extra cost
• Support levels: We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• API: No
• Customisation available: No

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Administration and Audit Reports provide information on all site collections, sites, Office 365 users, Office 365 Groups, and Microsoft Teams managed by Insights for M365.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not Applicable
• Data export formats: Other
• Other data export formats: Not Applicable
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not Applicable
• Data protection within supplier network: Other
• Other protection within supplier network: Not Applicable

Availability and resilience

• Guaranteed availability: Availability is set within the SLA
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any supported Azure authentication method
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kompleye
• ISO/IEC 27001 accreditation date: 24/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A. The Information Security Management System is applicable to secure software development and maintenance process including support business functions like Infosec, IT, HR, Sales and Marketing, Project Management, Operations and Call Centre.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: AvePoint has a policy of transparency regarding our data collection, use, retention and sharing practices. It is our commitment to implement appropriate technical security measures to protect all AvePoint stakeholder and manage 3rd party risk. Further information is available at: https://www.avepoint.com/company/trust-center

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans. ; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi. ; ; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved. ; ; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year. ; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi. ; ; Overall, the business: ; ; -Generates solar energy (85%) with REGO renewable purchased energy. ; ; -Zero waste to landfill waste management ; ; -Minimises travel emissions by 60% ; ; -Uses water wisely – reduced by 15% ; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce: ; ; -Sustainability inductions ; ; -Sustainability training ; ; -Staff campaigns ; ; -Volunteering opportunities ; ; -Family woodland tree planting ; ; Suppliers: ; ; -Supply-chain reviews ; ; -Sustainability training ; ; -Blogs/ media content ; ; -Sustainability training ; ; Customers: ; ; -Sustainability Infrastructure Review ; ; -Hardware Carbon-Assessments ; ; -Circular-Economy support ; ; -Sustainability training

  Covid-19 recovery

  Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme ; ; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing. ; ; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing. ; ; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. ; ; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19. ; ; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment. ; ; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation. ; ; -60% of our supply chain are SME’s ; ; -We are signatories and adhere to the Prompt Payment Code ; ; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers. ; ; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice. ; ; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; ; -Graduate work placements ; ; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector. ; ; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment. ; ; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix. ; ; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector. ; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors. ; ; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Reduce the disability employment gap with activities that: ; ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; ; -We are certified Disability Confident Employers (level 2). ; ; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner. ; ; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce. ; ; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually. ; ; Various initiatives include ; ; -Signatories of the Race at Work Charter, ; ; -Disability Confident Committed Employer ; ; -Signatories of the Armed Forces Covenant ; ; -Gender-Neutral toilets ; ; -Prayer room ; ; -Milk-pumping room ; ; -Sponsor York Pride ; ; -We have specific policies for Menopause, and LGBTQ+. ; ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; ; -We monitor our workforce statistics and report on them: ; ; Gender 65% male /35% female (industry-average 20%) ; ; Ethnicity 5.6% (local-area 3.9%) ; ; Staff turnover 12.3% (industry-average 13.2%) ; ; Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics. ; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. ; ; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner. ; ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers ; ; -We deliver digital accessibility training to customers ; ; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £0.75 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: It is possible to trial the product for a 30 day period at no cost online. Please contact SalesUK@avepoint.com to initiate a trial.
• Link to free trial: It is possible to trial the product for a 30 day period at no cost online. Please contact SalesUK@avepoint.com to initiate a trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.