ACCESS UK LTD

Access SelectPay

Access SelectPay is payroll software that automates payroll processing for UK organisations. It ensures accurate, compliant pay runs with HMRC-recognised calculations, automated BACS payments, pension auto-enrolment and statutory payment management. The solution integrates with SelectHR and provides employee self-service payslips, and offers comprehensive reporting for payroll and finance teams.

Features

• Payroll runs processing monthly, weekly, and multiple payment frequencies
• BACS file generation supporting 17 different payment file types
• Auto-enrolment calculations for workplace pension scheme compliance requirements
• Statutory payment processing including SSP, SMP, and paternity leave calculations
• Employee self-service portal for accessing payslips and P60 documents
• Finance ledger integration posting payroll journals directly to accounts
• Supplementary payroll runs enabling additional payments between main pay cycles
• Timesheet integration importing hours data for variable pay calculation
• Pension scheme management supporting LGPS, TPS, and workplace pension administration
• Compliance reporting including P11D processing and HMRC submission management

Benefits

• Reduces payroll processing time through automation of routine calculations
• Improves payment accuracy eliminating manual calculation and data entry errors
• Ensures compliance with automated HMRC submissions and pension auto-enrolment
• Enhances employee experience via self-service access to payslip information
• Streamlines finance integration posting payroll data directly to ledgers
• Supports flexible working with cloud-based access from any location
• Reduces administrative burden through automated BACS payments and notifications
• Mitigates risk with automated backups and GDPR-compliant data management
• Enables strategic decision-making with comprehensive payroll reporting and analytics
• Scales efficiently accommodating organisational growth and changing payroll complexity

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at buyer.enablement@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

967650756626311

Contact

Stacey Graham
0845 345 3300
buyer.enablement@theaccessgroup.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Human capital management
        • Core Human Resources Applications
      • Payroll management
        • Payroll management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: -
• System requirements: Web Connection

User support

• Email or online ticketing support: Yes
• Support response times: Access has developed a range of support plans. Our online Knowledge base and Community service plans are available to all our clients. We have made significant investment in our client support tools. The Success portal provides around the clock access to log incidents, browse articles and videos to find solutions. Our Support teams are available M-F 9-5 ( or 8-6 on Standard/Premium) On these plans P1 cases are responded to in 1 hour. Please refer to Access for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Success Plan (15% of total Annual Subscription Fee):; 99.5% availability.; Premier Success Plan: (25% of total Annual Subscription Fee):; 99.9% availability.; Named cloud support engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide online and remote training (onsite is available at an additional cost) through standard agendas which cover all aspects of using the system typically customers during the course of parallel runs familiarize themselves with the system more whilst it is not in a go live state as they balance parallel runs
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Access Group's onboarding and offboarding documentation is accessible through the Customer Success Portal (https://access-support.force.com/Support/s/), which provides 24/7 online access to comprehensive resources including a knowledge base with FAQs, product guides, e-learning content, on-demand webinar recordings, feature release updates, and training materials that can answer most day-to-day user questions. All users can register for portal access regardless of their Success Plan level (Essential, Standard, or Premier), with additional support available through online case submission for all customers, telephone support for Standard and Premier customers, and dedicated resources like Customer Success Managers and Lead Technical Support Engineers for Premier customers, ensuring documentation and guidance is readily available throughout the entire customer lifecycle from initial onboarding through ongoing system use and any eventual offboarding scenarios.
• End-of-contract data extraction: Upon request by Customer, within thirty (30) days after the effective date of termination or expiration of this Agreement, Access will make the Customer Data available in a SQL .bak database extract format to Customer through the Service at no additional cost. After that thirty (30) day period, Access will have no obligation to maintain or provide Customer Data (except by prior written agreement between the Parties and for an additional fee), and will thereafter securely delete or destroy all copies of the Customer Data in Access's system or otherwise in its possession or control, unless legally prohibited. Customer Data stored in backups will be deleted in accordance with then current schedule for deletion/overwriting of such backups. Customer Data stored in backups will not exceed one hundred (100) days beyond the effective date of termination.
• End-of-contract process: The Customer will be provided a with copy of the Customer Data in an in a SQL .bak extract format to Customer if they so request. This one-off export will be at no additional cost to Customer.; The Data Export process is as follows:; 1. Receipt of a Support Request requesting a data export for a Customer.; 2. Receive written confirmation from the customer on the earliest data for the extract to be taken .; 3. Run standard extract to create the Customer specific SQL .bak database Extract.; 4. Customer will be requested to provide a Secure FTP site to facilitate the transfer.; 5. The Customer will be asked to provide their public PGP key to facilitate secure encryption of the dump file.; a. If the Customer cannot provide a PGP key the file will be zipped and password protected.; b. This password will be shared by text message to an approved recipient in the Customer’s organisation.; 6. Once completed the Support Request should be updated accordingly, confirming that the dump file has been securely shared and that the original dump file has been fully deleted from the server.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users are unable to set up the API themselves this would need to go through our Dev Services team
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There is the potential for bespoke payroll reports and bespoke BACS and nominal files if needed. Our consultancy team are able to provide the above services if required

Scaling

• Independence of resources: Load balancers are deployed across two data centres within the Cloud Common Front End. In each datacentre the load balancers provide SSL-offloading and load balancing for all web requests destined for the web and application tiers in that datacentre. Global Site load balancing will be used to provide an Active / Active design. This Active / Active design will load balance all web requests across the web / application tiers in both datacentres based on a least connection basis. Traffic from the web/ application tiers will then talk to a database tier which will be active in a single datacentre.

Analytics

• Service usage metrics: Yes
• Metrics types: Access can provide usage and downtime metrics on request by the customer.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: On screen exporting available in Excel, CSV and TXT formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Maintenance windows as detailed above are minimal with the service so that we use all reasonable efforts to ensure that the SaaS Services are available for 99.80% of each calendar month. That our standard SLA across all Access products.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access has an Access Control Policy as part of our Information Security Policies. The policy takes into account business and security requirements, is reviewed and approved by management and is communicated to all staff.; ; As part of the policy, asset owners determine the appropriate access controls, rights and restrictions appropriate. Physical and logical and network access controls are considered together with the information classification level of the asset. Access rights are allocated on the principle of “least privilege” so the user only has access to those systems that are necessary for their role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SelectPay has an Information Security Policy which is approved by management, this is an element of the wider Information Security Management System against which the Organisation has been ISO 27001 Certified.; ; The policy is owned and published by the Chief Information Security Officer. It sets out the organisation's approach to security, the commitment from the senior management team and the specific security policies of the company.; ; The Information Security Policy is updated regularly, is published on our the corporate sharepoint and staff receive training on the policy during induction training and refresher trainng on a twice yearly basis.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: No changes are made to a customer environment without their request/approval. The only team within Access with the level of access required to introduce a software release to a customer environment is the Development Operations team. This request would need to come from the customer via the Access support organisation. A Change control policy is in place and forms part of the organisations ISO 27001 certified ISMS this policy sits at an overarching organisational level and has additional Change Control policies as applicable at a per Business Unit level.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are completed in conjunction with our Datacenter partners-BT.; ; Technical Vulnerability management within Access is undertaken by the Information Security team. For example, the IT Manager has responsibility for assessing technical vulnerabilities with PCs, local networks and ensuring appropriate measures in place.; ; Risks to assets are assessed on an ongoing basis via Access’ technical functions or via suppliers such as Oracles, McAfee, etc. Urgent or critical vulnerabilities or threats are addressed as a matter of urgency. Systems are high risk are addressed first. A risk assessment is also conducted on all assets as part of annual asset review.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Monitoring is carried out of all database activity including use of tools such as SQL management and auditing functionality. This monitors and records in logs selected / defined user database actions. SelectPay monitoring mechanisms trigger auditing when someone accesses or alters specified objects in a SQL database, including the contents within a specified object.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Access has an Incident Response Procedure which outlines how an incident should be handled and reported. This procedure forms part of the organisations ISO 27001 certified ISMS. The IS policy also highlights to employees how suspicious activity can be reported.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Saturday 4 January 2014
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded from the standard certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Friday 1 September 2023
• What the ISO 9001 doesn’t cover: The scope covers the design, integration, maintenance and hosting of managed information systems and software applications, consultancy, user training and support for the Health, Education, Social Care and Local authorities. Excluding all other products that fall outside of this scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 88f162a5-ea3c-4f9a-83d5-42769c7d8459
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 42001
  • ISO 27701

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at buyer.enablement@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.