APPLIED NETWORK SOLUTIONS LIMITED

Perendie's Leadership, Governance and Management Platform

Perendie's Leadership, Governance and Management Platform (LGMP) identifies and helps to realise service improvements and cost reductions of around 20% by transforming the leadership, governance and management of organisations. It is self-funding if you take the opportunities identified. Please go to www.perendie.com for a fuller description.

Features

• Leaders are helped to define and relate the future outcomes.
• Everything produced, done and employed is connected.
• Anyone can see what everyone is producing, doing and using.
• Everyone is empowered to say what they will measurably contribute.
• The probability of people achieving their outcomes is predicted.
• People with released time deliver under-resourced outcomes.
• Processes which don’t deliver the required outcomes are stopped.
• The automatable aspects of leadership, governance and management are automated.

Benefits

• Facilitates leadership
• Strengthens governance
• Improves services and increases revenue
• Reduces bureaucracy and cost
• Identifies risks and prevents problems
• Increases flexibility and enables rapid change
• Promotes collaboration
• Empowers and motivates people
• Extends diversity and fulfils aspirations
• Increases productivity

£500 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.johnston@answeb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

968158451414423

Contact

David Johnston
01256 300790
david.johnston@answeb.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: LGMP is a web browser solution, which can be hosted anywhere.
• System requirements:
  • A web browser on your device
  • Javascript enabled on your web browsers
  • Microsoft IIS web server should be enabled on Windows server
  • Microsoft SQL Server Express Edition and above
  • Full-text search features of Microsoft SQL Server are utilised
  • Adobe adapters for SharePoint for full-content PDF searching
  • Cookies should be enabled
  • LGMP supports Apple 'apps' on Apple devices
  • LGMP supports Android 'apps' on Android devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions and issues raised online within 1 hour of us receiving them (depends on the severity of the issue). Our response time with out of hours questions would be on the next working day. Our working hours are 9:00-17:30 Monday - Friday, excluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat support is provided through Microsoft Teams, Notepad, Skype, TeamViewer or Zoom.
• Web chat accessibility testing: None specifically
• Onsite support: Onsite support
• Support levels: Our support levels are based on both the hours of service your require e.g. with or without weekends and the hours supported as agreed with our clients. Where a client requires support outside normal hours, the details of nominated support staff, who are expert in your configuration, will be provided. Onsite application support for a fixed number of man days per annum may also be provided to provide additional training and configuration tuning to introduce new services. Full consultancy services are available to provide guidance on feasibility, gap analysis, software consultancy and onsite implementation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Perendie will draft LGMP deliverables for your organisation and help you to adapt them to your organisation’s needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Word
  • End-of-contract data extraction
  • CSV
  • SQL
  • XML
  • End-of-Contract process
• End-of-contract data extraction: At the end of the contract you can request your information is delivered to you in CSV, flat files, Excel or XML. Within LGMP you can extract all the information you need yourself using the standard reporting tools, so you avoid consultancy services and unexpected additional costs.
• End-of-contract process: At the end of the contract you can request your information is delivered to you in CSV, flat files, Excel or XML. Within LGMP you can extract all the information you need yourself using the standard reporting tools, so you avoid consultancy services and unexpected additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: LGMP is a web browser application.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The application offers a complete, unique web browser managed configuration setup. This means that all of the parameters required to expose the functionality, manage security, and all lookups can be controlled with a straight-forward web browser. Furthermore, this reduces the time required to configure an application and reduces the implementation costs substantially.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Testing includes the use of W3C consortium tools and accessibility tools such as JAWS.
• API: No
• Customisation available: Yes
• Description of customisation: Users can add their strategy map, logo, currency, facility types, locations, periods and skills, and rename fields, headings and messages through LGMP. Users can define who is allowed to make these changes through LGMP.

Scaling

• Independence of resources: LGMP is designed to allow a large number of libraries to share a cloud and share resources. A cloud may consist several hundred libraries with several million users. LGMP is scalable.

Analytics

• Service usage metrics: Yes
• Metrics types: LGMP records every transaction carried out on LGMP.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Other data at rest protection approach; Microsoft SQL Server supports encryption of data
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users import and export their data using the LGMP Import and Extraction functions.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Data protection within supplier network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99 per cent uptime
• Approach to resilience: We have an ISO27001 expert who comes in once a year to check all of our data is being stored correctly. Throughout the year we check that we are following the standards of ISO27001. Our servers are kept in a very secure room which is also monitored by CCTV. Only a small number of people know the code and have the key to the server room. So, there is no chance that anybody can get into our data. All of our servers are virtual machines and we back up our VMs along with the data onto a tap. We back up all of our data daily.
• Outage reporting: Outage reporting; Outages are very rare. If an outage would cause a critical disruption to a LGMP site, ANS can provide an offline module, which allows continuous working until communication can be restored. ANS support protocols agreed with clients to cater for any special action required in the event of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Within our software, the Auditor controls what role an operator has. The 'role' controls access to functions within the system. Using roles you can prevent unauthorised access to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS
• ISO/IEC 27001 accreditation date: 29/03/2017
• What the ISO/IEC 27001 doesn’t cover: ISO 28000:2007 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ANS follows policies laid down in ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change control requests are logged in our change management tool called RedMine, which provides the ability to track all issues until they are resolved. RedMine is a web browser solution, which means that we have secure change management both onsite and offsite.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are reviewed regularly by qualified staff. If any action is required to make changes, they are document within our change control system and actioned with appropriate priority. ANS is a reseller of F-Secure, the anti-virus software, and therefore obtains updates regarding potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: New threats are constantly appearing. ANS responds to threats by investigating the best approach to such threats and putting in place appropriate protection. However good your protection there will always be a threat which could get through. ANS has a recovery strategy to cover a situation where our protection has been compromised.
• Incident management type: Supplier-defined controls
• Incident management approach: Documented procedures are in place to ensure that staff understand what to do in the event of an incident. All incidents are documented on RedMine and reports are made available from the RedMine system, so that you can see a history of how the incident was handled.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Perendie and ANS are committed to the effective stewardship of the environment.

  Covid-19 recovery

  Perendie and ANS are dedicated to helping communities recover from Covid-19 supporting employment, retaining and returning to work.

  Tackling economic inequality

  Perendie and ANS help you tackle economic inequality by creating new businesses, new jobs and new skills, and increasing supply chain resilience and capacity entrepreneurship, growth and business creation.

  Equal opportunity

  Perendie and ANS are committed to reducing the disability employment gap and to tackling workforce inequality.

  Wellbeing

  Perendie and ANS are committed to providing software which promotes wellbeing, improved health and improved community integration.

Pricing

• Price: £500 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Subject to availability, we will develop a free draft strategy map for your organisation.; ; You can test the software before you buy. You will be able to test out a solution, which has lots of test data. Our staff will configure a test environment for you. ; ; Available for 30 days.
• Link to free trial: http://bms.247lib.com/KCH

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.johnston@answeb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.