Public-i

Webcasting services (pay-as-you-go)

Live streaming services available pay-as-you-go by the hour. Full software download to enable webcasting from a Windows running laptop or tablet. Connect your camera and audio device directly into the device's built in ports. Turn on Wifi or 4G and broadcast live from anywhere.

Features

• Pay-as-you-go hours
• Software download for laptop and tablet
• Live and on-demand streaming
• Responsive design
• Branded microsite with online archive and interactive timeline
• Agenda points, speaker profiles and slides
• Social media integration
• Automatic archiving
• Content statistics
• Modern.Gov and CMIS integration

Benefits

• Book, capture and stream from one device
• Record and stream from anywhere
• Only pay for the hours you use
• Publish webcasts instantly
• Hide content for internal purposes
• Content rich user experience
• Live and local streaming
• Use with social media as part of your communications strategy
• Real time support from our Service Desk
• Cost-effective way to trial webcasting

£75 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@public-i.info. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

968161707032300

Contact

Robert Saunders
01273 821 282
info@public-i.info

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Currently only suitable for Windows running laptops and tablets.
• System requirements:
  • Must have Windows running laptop or tablet
  • Connect hardware via USB or HDMI
  • Stream via Wi-Fi or mobile data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within office hours we have the following response times - ; ; Critical issue - Response within 15 minutes ; Major issue - Response within 30 minutes ; Minor issue - Response within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All of our web applications are compliant with the WCAG guidelines and are AA level accessible
• Onsite support: No
• Support levels: We will include our standard service level agreement (SLA) at no additional cost. This includes access to our Service Desk availability via phone, messenger (cloud support) and our support portal. ; ; The Service Desk is available as follows:; o Monday to Thursday 8:30am to 6pm ; o Friday 8:30am to 5pm; ; General incoming requests are categorised as follows with the indicated response times:; ; Critical service outage / security breach: ; Response within 15 minutes. Resolved within 1 hour.; ; Major service issue / non-critical fault / Training requests:; Response within 30 minutes. Resolved within 4 hours (unless onsite training is required).; ; Minor request for changes: ; Response within 1 Working Day. Resolved within a timescale agreed with client. Request for changes will be added to our Roadmap.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As standard with the service, we include online training and user documentation. We provide a standard template for the site and then offer guidance on how to customise the shell. Public-i can also offer onsite training at an additional cost.
• Service documentation: No
• End-of-contract data extraction: There will be a copy of the webcast data on the client's machine. However, we can provide copies of the archive video in a format that suits the client upon request.
• End-of-contract process: All costs are inclusive in the contract. There will be no additional offboarding charges.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: End viewers of the webcast can watch the live or on demand stream from any mobile device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The Connect microsite can be customised with various pages and widgets. The "look and feel" can be styled in accordance with an organisations corporate branding. Most of the text content on the site can also be customised.

Scaling

• Independence of resources: Due to the advancements in our technology provision (e.g. viewing through mobile devices) the audiences our clients attract have increased and so we have had to cater for significant numbers of simultaneous users. From thorough testing of these changes we can guarantee 10,000 simultaneous users on the microsite homepage and 6,000 simultaneous users able to watch live and archived webcasts without any disruption to the service and playback.

Analytics

• Service usage metrics: Yes
• Metrics types: As standard, we provide admin statistics via login on the microsite. These detailed reports cover webcast views, viewers and a range of other statistics for a custom date range. Reports are viewable on a webpage but can also be exported as CSV.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The desktop software includes a section called "Publisher". This allows the export, import and publishing of webcast data in the form of a XML data file and MPEG4 video file.
• Data export formats: Other
• Other data export formats:
  • XML
  • MP4
• Data import formats: Other
• Other data import formats:
  • MP4
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Public-i can confirm that Connect has a proven level of resiliency. Over our entire client base our resiliency rate is more than 99.9%. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively. Included as standard is our SLA which includes monitoring of every live webcast. A member of Public-i staff is available on the Service Desk to test every live webcast and available for support via telephone, email and messenger.
• Approach to resilience: Public-i can confirm that Connect has a proven level of resiliency. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively.
• Outage reporting: In an instance of service outage we would email the address in each client admin to notify client staff. ; ; We are monitored on this page: https://stats.uptimerobot.com/VMLJHk5M which logs recent down time. It is open for clients to visit as and when to check our network performance.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Public-i operate user access with role based accounts. ; ; The Connect application has the following hierarchical privileges:; • super user ( public-i infrastructure / dev staff ); • admin ( client site administrator, public-i account manager, public-i support staff ); • moderator ( client moderator ); • user ( logged in user ); • guest ( not logged in user )
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Trustwave
• PCI DSS accreditation date: 13/04/16
• What the PCI DSS doesn’t cover: Nothing, all areas of payment card data security are covered by the certification.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We comply with EU and British Standard security legislation. Public-i is an ISO accredited company and have a comprehensive Information Security Policy in place
• Information security policies and processes: Public-i has an Information Security Policy which is available to clients upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We make frequent small changes as opposed to infrequent large changes. Code changes are subject to peer review and unit testing. Code is then rolled out into a testing environment and subject to further review before being published live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our staff monitor for new vulnerabilities within thrid party packages. ; ; Standard package updates are applied on a monthly basis. Security upates are applied immediately - upon availability. ; ; Our infrastructure department follow alerts from https://cve.mitre.org/ as well as the wider community.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Public-i employ tripwire techniques to monitor any unauthorised changes to server systems or data. ; ; We would restore the data compromised with an earlier version (prior to the compromise). Our staff would look to close the vulnerability that allowed the compromise. ; ; Any affected clients would be notified as soon as when we become aware of the incident and also when we have resolved it.
• Incident management type: Supplier-defined controls
• Incident management approach: Public-i has an Information Security Policy in place which defines processes for common events such as intrusion attempts.; ; Users can report incidents via our Service Desk, online ticketing service and live monitoring. ; ; Reports will be sent via email immediately in the event of an incident occuring and once it has been resolved.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to reducing our impact upon the environment both locally and globally, through:; - Encouraging staff to travel to work via public transport and minimise unnecessary travel; - Employing newer, lower-emissions vehicles in our fleet; - Providing cycle-to-work scheme for employees; - Reducing our resource consumption: reusing resources where possible and supporting a circular economy; - Partnering with waste recycling suppliers who sort and recycle all waste from our offices; - Seeking suppliers who demonstrate a commitment to sustainability; - Using sustainable procurement practices
• Covid-19 recovery:

  Covid-19 recovery

  Public-i is a fast-growing, digital company. We are often expanding across our teams, especially in development and programming as well as in AV engineering. We work in partnership with local agencies, such as the JobCentre Plus to find candidates for our roles. In addition, we offer fully paid trainee roles for people who are new to the industry, such as trainee AV engineers. We encourage people back into the workforce in different ways. All part time roles are offered on a fully-flexible basis, for example: part time employees can choose school friendly hours which can be altered to suit school holidays.; ; In addition, we offer most of our roles on a hybrid or fully-remote basis. Employees can choose to work in one of our offices or from home. Our offices are spacious and well ventilated, with signage and desk dividers to promote social distancing. Due to hybrid working, the offices rarely exceed 30% capacity. We offer all employees access to expert occupational health services to support both physical and mental wellbeing.; ; Above all else, the software that we create encourages and supports hybrid working and remote access to meetings. This means that people who are shielding or prefer to remain at home are not disadvantaged and can still access local government proceedings. In turn, this has the benefit of reducing travel and carbon emissions.
• Tackling economic inequality:

  Tackling economic inequality

  Public-i is a living wage employer. All staff are paid at least the living wage. ; We have two offices in England: Hove and Halifax. Both offer employment within our local areas but also nationally; as many of our roles can be entirely remote. ; Public-i actively encourages people to rejoin the workforce who may have been out of work for some time (for whatever reason). We do this through offering flexible working arrangements wherever possible and by working closely with our local Job Centres and colleges to attract talent to new positions. ; In particular, we recognise that parents and those with caring responsibilities face unique barriers to work; hence offer all part-time roles on a flexible school-hours basis with the right to alter shift patterns to accommodate caring needs during school holidays, etc. ; We are committed to growing and developing our staff. From day one, all staff have access to high-quality training, both in-house and externally. Staff are encouraged to achieve externally recognised qualifications such as CTS, CIMA or other relevant professional courses.
• Equal opportunity:

  Equal opportunity

  Public-i have an Equal Opportunities Policy. From the policy document:; ; Public-i Group Limited is an equal opportunities employer. It is unlawful to discriminate directly or indirectly in recruitment or employment because of any of the nine 'protected characteristics' in the Equality Act 2010. These are are:; ; - Age; - Disability; - Gender reassignment; - Marriage and civil partnership; - Pregnancy and maternity; - Race; - Religion or belief; - Sex; - Sexual orientation; ; It is the policy of the company not to discriminate against any member of staff or job applicant unlawfully. The Company will not permit or condone unlawful discrimination.; ; Unlawful discrimination is a disciplinary offence. Appropriate disciplinary action (including summary dismissal for serious offences) will be taken against anyone who violates the policy.; ; We are happy to provide a copy of the policy in full.
• Wellbeing:

  Wellbeing

  Public-i offers all employees access to expert occupational health services to support both physical and mental wellbeing. This is a day-one right for employees. We promote a friendly and relaxed working environment with colleagues able to enjoy a warm and supportive workplace. We believe in investing in our team and provide all employees with training: both internally and externally. We strive for an accessible workplace: offering adaptions wherever possible to accommodate staff with different needs.; ; Our products are developed with our end-users, who inform our team’s development roadmap and leads to user- and community-centric features. Our software is designed with democratic engagement and accessibility at its core: our goal is to make local government more open, more accountable and more transparent. This means enhancing access to meetings for often-marginalised groups (both participants and viewers) whether this is through enabling remote participation in meetings or providing transcription and subtitling for historic council meetings.

Pricing

• Price: £75 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@public-i.info. Tell them what format you need. It will help if you say what assistive technology you use.