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CEYX LTD

Live LearningCo - Live Training Service

We provide human-led, expert-driven training that guarantees software ROI. We move teams past generic AI training to achieve "AHA" moments and genuine adoption. Service includes our signature 30-Minute Readiness Audit to identify friction and tailor your digital transformation. Real trainers, real humans, real results.

Features

  • 30-Minute AI Readiness Audit to identify critical digital adoption gaps.
  • Live, human-led expert workshops delivering immediate software "AHA" moments.
  • Bespoke training roadmaps focused on measurable B2B enterprise software ROI.
  • Real-world trainers providing interactive sessions—no generic AI-generated avatars used.
  • Small-group coaching sessions fostering deep vulnerability and genuine peer learning.
  • Direct access to industry experts for real-time technology troubleshooting support.
  • Customised learning paths designed specifically for public sector digital transformation.
  • Strategy-first onboarding ensuring technology serves your specific organisational mission.
  • Human-centric feedback loops to monitor and improve team engagement levels.
  • Interactive "AHA" session recordings featuring real people and real insights.

Benefits

  • Eliminate wasted software spend by ensuring high user adoption rates.
  • Transform frustrated staff into confident technology advocates through human connection.
  • Achieve measurable ROI on complex enterprise digital transformation initiatives quickly.
  • Reduce help-desk tickets by solving "AHA" moments during live sessions.
  • Mitigate risks of failed AI implementation with expert-led readiness audits.
  • Boost public sector productivity by unlocking latent software capability.
  • Foster a culture of continuous learning and genuine human engagement.
  • Replace boring "check-the-box" training with high-impact, memorable learning experiences.
  • Empower leaders with clear insights into team digital friction points.
  • Secure long-term organizational agility through expert-guided technology adoption strategies.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@livelearningco.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 6 8 2 1 8 4 6 3 9 2 7 4 7 0

Contact

CEYX LTD Matt
Telephone: 07738438287
Email: matt@livelearningco.com

About the service

Service categories

Cloud Support Services

Training

  • Basic user - cloud based services
  • Super user - Cloud Based Services
  • Basic troubleshooting skills
  • Advanced troubleshooting skills
  • Function/service optimisation skills

Service scope

Service constraints
Our service is strictly human-centric. We do not provide generic, pre-recorded "check-the-box" AI content. To ensure the "AHA" moment and software ROI, all engagements must begin with our 30-Minute AI Readiness Audit.

We prioritise live, expert-led interaction; therefore, we do not offer "unlimited seat" licenses without a structured adoption plan. Support and training are delivered via high-fidelity remote video to ensure real-time human connection, with on-site options subject to specific project scope. We are 100% human-focused: if it's not real, it's not ours.

User support

Email or online ticketing support
Yes
Support response times
Monday to Friday 09:00 to 17:00
Response times are within 2 hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
Our support reflects our mandate: "If it's not real, it's not ours." We provide three tiers of 100% human-led assistance—zero bots, zero scripts.

1. Standard Support (Included) Access to our UK-based "AHA" experts via email and live chat. We guarantee a real human response within 4 business hours. Included in the base subscription.

2. Priority Success (+15% of Subscription) Designed for mission-critical deployments. Includes 1-hour response times and monthly "Engagement Health Checks" to monitor software ROI and friction points.

3. Enterprise Partnership (£2,500/month or 20%) Our highest tier includes a dedicated Technical Success Manager (TSM). Unlike a generic account manager, your TSM acts as a strategic partner to ensure "AHA" moments translate into long-term adoption. They lead quarterly AI Readiness Audits and attend stakeholder reviews to align technology with your mission.

We do not provide "Cloud Support Engineers" as we focus on the human layer of the stack. Our TSMs bridge the gap between your software investment and your people, ensuring technology serves humanity, not the other way around.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £550.00 £450.00
Associate business architect £650.00 £550.00
Business architect £750.00 £650.00
Lead business architect £850.00 £750.00
Data architect
Role level UK Rate Offshore Rate
Data architect £750.00 £650.00
Senior data architect £850.00 £750.00
Chief data architect £995.00 £850.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £750.00 £650.00
Senior enterprise architect £850.00 £750.00
Lead enterprise architect £995.00 £850.00
Principal enterprise architect £1,050.00 £950.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £650.00 £550.00
Network architect £750.00 £650.00
Lead network architect £850.00 £750.00
Security architect
Role level UK Rate Offshore Rate
Security architect £750.00 £650.00
Lead security architect £850.00 £750.00
Principal security architect £995.00 £850.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £650.00 £550.00
Solution architect £750.00 £650.00
Senior solution architect £850.00 £750.00
Lead solution architect £995.00 £850.00
Principal solution architect £1,099.00 £950.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £650.00 £550.00
Technical architect £750.00 £650.00
Senior technical architect £850.00 £750.00
Lead technical architect £995.00 £850.00
Principal technical architect £1,105.00 £950.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,500.00 £1,100.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00 £1,150.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00 £1,100.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £750.00 £650.00
Principal cyber security audit and assurance £850.00 £750.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £750.00 £650.00
Lead cyber security governance and risk manager £850.00 £750.00
Principal cyber security governance and risk manager £995.00 £900.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £650.00 £550.00
Lead cyber security monitoring £750.00 £650.00
Principal cyber security monitoring £850.00 £750.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £650.00 £550.00
Lead cyber security incident response £750.00 £650.00
Principal cyber security incident response £850.00 £750.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £750.00 £650.00
Lead cyber security vulnerability management £850.00 £750.00
Principal cyber security vulnerability management £995.00 £850.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £850.00 £750.00
Lead cyber security digital forensics £950.00 £850.00
Principal cyber security digital forensics £1,050.00 £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £750.00 £650.00
Lead cyber security penetration testing £850.00 £750.00
Principal cyber security testing £950.00 £850.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £850.00 £750.00
Lead cyber security secure systems architecture and design £950.00 £850.00
Principal cyber security secure systems architecture and design £1,050.00 £950.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £750.00 £650.00
Analytics engineer £850.00 £750.00
Senior analytics engineer £950.00 £850.00
Lead analytics engineer £1,050.00 £950.00
Head of analytics engineering £1,150.00 £1,050.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £850.00 £750.00
Data analyst £950.00 £850.00
Senior data analyst £1,050.00 £950.00
Principal data analyst £1,150.00 £1,050.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £850.00 £750.00
Senior data engineer £950.00 £850.00
Lead data engineer £1,050.00 £950.00
Head of data engineering £1,150.00 £1,050.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £850.00 £750.00
Head of data ethics £950.00 £850.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £850.00 £750.00
Lead data governance manager £950.00 £850.00
Head of data governance £1,050.00 £950.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £950.00 £850.00
Associate data scientist £1,050.00 £950.00
Data scientist £1,150.00 £1,050.00
Principal data scientist £1,250.00 £1,150.00
Lead data scientist £1,350.00 £1,250.00
Head of data science £1,450.00 £1,350.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,050.00 £950.00
Lead machine learning engineer £1,200.00 £1,150.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £850.00 £750.00
Performance analyst £950.00 £850.00
Senior performance analyst £1,050.00 £950.00
Lead performance analyst £1,150.00 £1,050.00
Head of performance analysis £1,250.00 £1,150.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £550.00 £450.00
Application operations engineer £650.00 £550.00
Senior application operations engineer £750.00 £650.00
Lead application operations engineer £850.00 £750.00
Principal application operations engineer £950.00 £850.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £650.00 £550.00
Senior business relationship manager £750.00 £650.00
Lead business relationship manager £850.00 £750.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £550.00 £450.00
Change and release analyst £650.00 £550.00
Change and release manager £750.00 £650.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £650.00 £550.00
Senior operations analyst £750.00 £650.00
Operational control manager £850.00 £750.00
Head of command and control £950.00 £850.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00 £350.00
End user computing engineer £550.00 £450.00
Senior end user computing engineer £650.00 £550.00
Lead end user computing engineer £700.00 £650.00
Principal end user computing engineer £750.00 £700.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £550.00 £450.00
IT service manager £650.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £550.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £200.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £200.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £200.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £550.00 £450.00
Senior service desk analyst £600.00 £500.00
Service desk manager £650.00 £550.00
Head of service desk £700.00 £600.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £200.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £550.00 £500.00
Junior business analyst £600.00 £550.00
Business analyst £650.00 £600.00
Senior business analyst £700.00 £650.00
Lead business analyst £750.00 £700.00
Head of business analysis £800.00 £750.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £550.00 £450.00
Delivery manager £600.00 £550.00
Senior delivery manager £650.00 £600.00
Head of (Agile) delivery management £700.00 £650.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £600.00 £550.00
Digital portfolio manager £650.00 £600.00
Senior digital portfolio manager £700.00 £650.00
Head of portfolio £750.00 £650.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £600.00 £550.00
Product manager £650.00 £600.00
Senior product manager £700.00 £650.00
Lead product manager £750.00 £700.00
Head of product £800.00 £750.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £650.00 £550.00
Service owner
Role level UK Rate Offshore Rate
Service owner £650.00 £600.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £450.00 £350.00
QAT analyst £500.00 £450.00
Senior QAT analyst £550.00 £500.00
Lead QAT analyst £600.00 £550.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £450.00 £400.00
Test engineer £500.00 £450.00
Senior test engineer £550.00 £500.00
Lead test engineer £600.00 £550.00
Test manager
Role level UK Rate Offshore Rate
Test manager £550.00 £500.00
Head of test £600.00 £550.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £600.00 £550.00
Junior DevOps engineer £650.00 £600.00
DevOps engineer £700.00 £650.00
Senior DevOps engineer £750.00 £700.00
Senior DevOps engineer - management £800.00 £750.00
Lead DevOps engineer £850.00 £800.00
Lead DevOps engineer - management £900.00 £850.00
Principal DevOps engineer £950.00 £900.00
Principal DevOps engineer - management £1,000.00 £950.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £650.00 £600.00
Junior frontend developer £700.00 £650.00
Frontend developer £750.00 £700.00
Senior frontend developer £800.00 £750.00
Lead frontend developer £850.00 £800.00
Head of frontend development £900.00 £850.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £650.00 £600.00
Junior developer £700.00 £650.00
Developer £750.00 £700.00
Senior developer £800.00 £750.00
Senior developer - management £850.00 £800.00
Lead developer £900.00 £850.00
Lead developer - management £950.00 £900.00
Principal developer £1,000.00 £950.00
Principal developer - management £1,050.00 £1,000.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £550.00 £500.00
Accessibility specialist £600.00 £550.00
Senior accessibility specialist £650.00 £600.00
Head of accessibility £700.00 £650.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £550.00 £500.00
Junior content designer £600.00 £550.00
Content designer £650.00 £600.00
Senior content designer £700.00 £650.00
Lead content designer £750.00 £700.00
Head of content design £800.00 £750.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £650.00 £550.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £450.00 £400.00
Junior graphic designer £500.00 £450.00
Graphic designer £550.00 £500.00
Senior graphic designer £600.00 £550.00
Lead graphic designer £650.00 £600.00
Head of graphic design £700.00 £650.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £550.00 £500.00
Junior interaction designer £600.00 £550.00
Interaction designer £650.00 £600.00
Senior interaction designer £700.00 £650.00
Lead interaction designer £750.00 £700.00
Head of interaction design £800.00 £750.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £500.00 £450.00
Junior service designer £550.00 £500.00
Service designer £600.00 £550.00
Senior service designer £650.00 £600.00
Lead service designer £700.00 £650.00
Head of service design £750.00 £650.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £550.00 £500.00
Lead technical writer £600.00 £550.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £450.00 £400.00
Junior user researcher £500.00 £450.00
User researcher £550.00 £500.00
Senior user researcher £600.00 £550.00
Lead user researcher £650.00 £600.00
Head of user research £700.00 £650.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
4131cbad-485a-4c3b-aa00-d2a85d6cb00f
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@livelearningco.com. Tell them what format you need. It will help if you say what assistive technology you use.