Cobry

Google Workspace Managed Service Agreement

Ongoing professional services to help maintain and support the use of Google Workspace.

Features

• Helpdesk Support
• System Administration
• Security Management
• 3rd Party Tool Support
• Onboarding/Offboarding
• Innovation Councils
• General Tech Advice
• Training and Consultancy
• Data Backup and Recovery
• Security and Governance Review

Benefits

• Business Continuity
• Improved administrative management of Google Workspace
• Reduced Risk and Assured compliance - data protection
• Integration of 3rd party tools, assuring appropriate functionality.
• Increased engagement, productivity and realised value.
• Business Transformation - updates on new innovative tools.
• Customer Exclusives: Roundtable Events, Customer Newsletters, Library of Apps Scripts
• Improved confidence, knowledge, productivity and satisfaction.
• Dedicated Account Manager, with Monthly Check-ins and Quarterly Service Reviews
• Commercial Benefits: Licence Optimisation and professional service discounts

£500 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

968225178304770

Contact

Ryan McKenna
01413432443
ryan@cobry.co.uk

Planning

• Planning service: Yes
• How the planning service works: We offer Deployment Planning Workshops in order to thoroughly scope and prepare for project delivery. Following this we create a statement of work, detailing all relevant activities along with responsibilities to ensure full agreement and alignment with the customer in advance of beginning services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Google Workspace Deployment

Training

• Training service provided: Yes
• How the training service works: We offer a full range of training in all of Google's services in addition to bespoke training for various niche areas.; ; Training is carried out via live blended training sessions for users, covering the latest features and updates, or as mentioned users can choose a topic of their own. ; ; Training can be carried out on-site or virtually.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Google
  • Hiver
  • Asana
  • Other 3rd party tools as required.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: From technical migrations to change management, training and consulting, we are dedicated to supporting you and your teams to achieve your best with Workspace.; ; We will start by creating your Google Workspace environment, which includes the below activities:; • Authenticating domains for use; • Creating all user accounts, group addresses and Organisational Units; • Creating the Shared Drive structure and applying relevant permissions; • Delivering our Security Review & Audit service to optimise the environment for your organisation; ; We will then begin the migration phase which involves copying all of your organisational data from existing sources, into Google Workspace. ; • As this data is being copied, it means users can continue working as usual, uninterrupted, while we work in the background. ; • As we approach the switchover, we run additional ‘delta-migrations’ to catch the new or updated data, ensuring that users can continue exactly where they left off.; ; Cobry believes that technology can be a powerful force for positive change, however this must be skillfully managed.; ; As experts in Change Management, we have developed comprehensive change management programmes that will be tailored to your businesses exact needs. Meaning that your transition to Google will be seamless and your employees satisfied.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Processes are actively monitored and documented within the support team to ensure regimented procedures.; ; Customer response time is reported within our ticketing system and set benchmarks must be maintained by the team.; ; Customer Feedback forms are sent out, afterwards the data and comments are analysed to find out where we can improve our processes.; ; Appropriate action is planned to be taken should we fail to meet this criteria.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Google Admin Security

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide additional support for Google Workspace through our three support tiers:; ; Bronze; Silver; Gold

Service scope

• Service constraints: We are willing to be available during any time at any place if required by the customer.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on the SLA agreement of the client.; ; We typically respond to clients on our Gold retainers within 1-4hrs.; ; All other retainers have same day response times.; ; Monday-Friday 9am-5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are:; Gold; Silver; Bronze; ; Pricing is determined upon application after reviewing support needs/requirements.; ; Yes we provide a technical account manager and customer success manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 26/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001/14001:2013

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a Google Cloud Partner, we contribute to combating climate change by leveraging Google Cloud’s sustainable cloud infrastructure. Google Cloud data centres use less energy than typical data centres, significantly reducing our carbon footprint. By reselling GCP solutions, we enable our clients to capitalise on highly efficient virtual services that diminish reliance on physical resources, thereby conserving energy and reducing greenhouse emissions globally.

  Covid-19 recovery

  Through our partnership with Google Cloud, we offer robust cloud solutions that have been instrumental in supporting businesses during the Covid-19 pandemic. Our services facilitate remote work by providing secure, scalable cloud infrastructure and software solutions. This not only helps organisations maintain operational continuity but also supports health initiatives by enabling virtual collaboration, thus reducing the need for physical contact.

  Tackling economic inequality

  We tackle economic inequality by integrating Google Cloud’s training resources into our onboarding. Our onboarding offers free access to GCP training and certifications for all members of staff working in our data teams. This initiative aims to democratise access to advanced technology skills, paving the way for high-paying jobs and career progression in the tech industry, regardless of one's socio-economic background.

  Equal opportunity

  Our equal opportunity efforts are amplified by Google Cloud’s commitment to diversity and inclusion. As a reseller, we adopt Google’s comprehensive approach to workforce diversity, ensuring that recruitment, training, and career advancement opportunities are fairly accessible to all candidates, regardless of gender, ethnicity, or background. We continuously strive to create an inclusive environment that reflects the diverse communities we serve.

  Wellbeing

  Google Cloud’s solutions offer a more balanced and adaptable working environment for our clients and their employees. By providing tools that support remote and hybrid work models, we help individuals achieve a healthier work-life balance, which is crucial for mental and physical health.

Pricing

• Price: £500 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.