Tricostar Software Ltd

Court Bundling and Document Bundling Software

Tricostar Court Bundling (TCB) is a 100% web-based application for the cloud, which provides Court Bundling and Document Bundling, using its electronic bundling functionality. Providing integrated Document Management with Microsoft Office SharePoint it collates, sorts and auto-indexes thousands of documents into one PDF in minutes, reducing workloads and improving efficiency.

Features

• 100% web-based application, no plugins required
• Auto-indexing, auto re-sectioning and auto page numbering
• Late document insertion and management of index
• Printable PDF electronically bookmarked, with thumbnails
• Create an unlimited number of bundle templates to work from
• Intuitive tree-view of bundle for easy navigation
• Integrate with your document management system for easy document retrieval
• Drag and drop, speeds up creation, document and index ordering
• Add notes and specific dates to uploaded documents
• Maintains a full revision history

Benefits

• Bundles 1000's of pages into a PDF in minutes
• Simple and intuitive to use with little training requirement
• Reduce time and costs associated with manual creation
• Rapidly collates, sorts and auto-indexes thousands of documents
• Reduce human error in collation of bundles
• Eliminate photocopying and printing costs
• Works across mobile, tablet and desktop
• Reduced electronic and physical storage costs
• Cloud based installation, speeds up implementation time

£3 to £60 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

968551581605651

Contact

James Lawler
0333 220 5081
james.lawler@tricostar.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Triostar Case Management
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Latest version of browser of choice

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Subject to client SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide consultancy, both onsite and online training and documentation as well as implementation services. Some of these services are chargeable extras
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download, which would be chargeable
• End-of-contract process: Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None but when dealing with large documents a large screen is more practical
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Not available to users
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

• Service usage metrics: Yes
• Metrics types: Around data volume and bandwidth - this service is chargeable
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: They can import documents into the application
• Data export formats: Other
• Other data export formats:
  • Word
  • PDF
• Data import formats: Other
• Other data import formats:
  • Word
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time Service Credit Monthly Uptime Percentage Service Credit < 99.95% is 10%: < 99% is 25% For full SLA see: https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
• Approach to resilience: Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters. https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
• Outage reporting: We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Azure Active Directory is a cloud based directory and identity management system. It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are • Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings • Multi-Factor Authentication (Optional extra) • Role-based access control (RBAC) • Device Registration The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
• Access restrictions in management interfaces and support channels: • Group Policy for managing users and computers • Does not have Organizational Units. It is a flat organizational structure • There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 24/04/2020
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
• Information security policies and processes: Scheduled review security controls and reporting within the team and to management of results.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All software is version controlled within a repository for distributed version control and source code management. Test cycles include System, Unit, Integration and OWASP check list
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A number of methods are used to monitor and assess threats: 1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address - 2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 3. Security patches are automatically applied by Azure 4. Azure provides information regarding unknown IP addresses 5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of methods are used to monitor and assess threats: 1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert 2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly 3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 4. Immediate response on detection of issue
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is by the following workflow: 1. Detection and recording 2. Classification, initial support and communication to management & client 3. Investigation and initial diagnosis and communication to management & client 4. Resolution and Recovery and communication to management & client 5. Escalation if not resolved and communication to management & client 6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Prior to and throughout Covid we have been able to deliver new systems to new and existing clients fully remotely and without incurring any travel, thus reducing greenhouse gas emissions to virtually zero in delivery of contracts.
• Covid-19 recovery:

  Covid-19 recovery

  We have taken a permanent position not to reopen offices as all staff prefer the flexibility of working from home as well as reducing risk of any further Covid infection whilst travelling and attending a workplace. All staff are part of our corporate private physical and mental Health scheme and regular individual reviews are carried out with all staff re their physical and mental well-being. Prior to and throughout Covid we have been able to deliver new systems to new and existing clients fully remotely, thus reducing Covid risks to staff and clients.
• Tackling economic inequality:

  Tackling economic inequality

  Annually we take 1 or more apprentices form local colleges who have an aptitude for IT but have been trained in industries where opportunities have been reduced because of Covid and/or the economy. All our staff undergo regular industry training and attain product specific certifications over and above those required for the products we deliver. Our product focus is specific and by necessity our supply chain is short and small. Microsoft provide all relevant underlying software, hardware, and hosting requirements and in conjunction with our support team and a trusted 3rd party partners all security needs. Our product has been at the forefront of functionality to provide greater efficiency and return on investment for our clients and throughout Covid have introduced even more innovation to speed up delivery and modernisation.
• Equal opportunity:

  Equal opportunity

  In our small workforce equal opportunity is part of our philosophy all are encouraged regardless of their gender, race, or skills to attain the best they can in all aspects of their role.
• Wellbeing:

  Wellbeing

  All staff are part of our corporate private physical and mental health scheme and regular individual reviews are carried out with all staff re their physical and mental well-being.

Pricing

• Price: £3 to £60 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: I week free trial for up to 3 users – 1-hour online training.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.