GET SWARMS LIMITED
Customer Experience Management
Get Swarms offers consultancy for Customer Experience Management by analyzing customer interactions, implementing CRM systems, conducting surveys, and designing personalized customer journeys. Our team utilizes advanced data analytics and AI technologies to optimize customer touchpoints and enhance overall customer satisfaction and loyalty.
Features
- Employee training to ensure consistent delivery of exceptional customer experiences.
- Personalized experiences through customer segmentation and targeted messaging.
- Streamlined processes for resolving customer issues and complaints efficiently.
- Comprehensive analysis of customer needs, behaviors, and preferences.
- Continuous feedback collection to gauge customer sentiment and improve services.
- Data-driven decision-making to optimize customer interactions and business outcomes.
- Multi-channel integration for seamless customer interactions across platforms.
- Tailored strategies to enhance customer satisfaction and loyalty.
- Proactive identification of trends and opportunities for enhancing customer experiences.
- Integration of technology solutions to enhance convenience and accessibility.
Benefits
- Enhanced brand loyalty through memorable and personalized interactions.
- Increased customer satisfaction leading to higher retention rates.
- Better understanding of customer needs and preferences for targeted marketing.
- Greater customer advocacy through positive word-of-mouth referrals.
- Enhanced reputation and brand image as a customer-focused organization.
- Improved employee morale and engagement with customer-centric culture.
- Scalable resources accommodate business growth and evolving change needs.
- Increased revenue from repeat purchases and upselling opportunities.
- Reduced churn rates by addressing pain points and improving experiences.
- Enhanced competitive advantage in the marketplace through superior service.
Architecture roles
Business architect
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Enterprise architect
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £650.00 |
£1,000.00 |
Network architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Security architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Solution architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Technical architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Chief digital and data roles
Chief data officer
| £1,000.00 |
£650.00 |
Chief information security officer
| £1,000.00 |
£650.00 |
Chief technology officer
| £1,000.00 |
£650.00 |
Cyber security roles
Cyber security audit and assurance
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Cyber security governance and risk management
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
Cyber security monitoring
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security incident response
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security vulnerability management
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security digital forensics
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Cyber security testing
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security secure design
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Data roles
Analytics engineer
| £400.00 |
£200.00 |
| £500.00 |
£250.00 |
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Data analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data ethicist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
Data governance manager
| £500.00 |
£2,500.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
Data scientist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,500.00 |
£1,000.00 |
Machine learning engineer
| £850.00 |
£450.00 |
| £1,000.00 |
£550.00 |
Performance analyst
| £350.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
IT operations roles
Application operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Business relationship manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Change and release manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Command and control centre manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
End user computing engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
IT service manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Incident manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Infrastructure engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Infrastructure operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Problem manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Service desk manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Service transition manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Product and delivery roles
Business analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Delivery manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Digital portfolio manager
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Product manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Programme delivery manager
| £1,000.00 |
£650.00 |
Service owner
| £1,000.00 |
£650.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Test engineer
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Test manager
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Software development roles
Development operations (DevOps) engineer
| £300.00 |
£200.00 |
| £450.00 |
£300.00 |
| £500.00 |
£350.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
| £1,500.00 |
£1,200.00 |
Frontend developer
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
Software developer
| £300.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
| £1,200.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
User-centred design roles
Accessibility specialist
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
Content designer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Content strategist
| £850.00 |
£650.00 |
Graphic designer
| £300.00 |
£200.00 |
| £400.00 |
£300.00 |
| £500.00 |
£400.00 |
| £600.00 |
£550.00 |
| £700.00 |
£600.00 |
| £800.00 |
£700.00 |
Interaction designer
| £200.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
Service designer
| £300.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
Technical writer
| £700.00 |
£400.00 |
| £850.00 |
£500.00 |
User researcher
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
IAF / QRO
-
ISO/IEC 27001 accreditation date
-
Friday 3 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
None
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
IAF / Quality Control Certifications
-
ISO 9001 accreditation date
-
Thursday 23 January 2025
-
What the ISO 9001 doesn’t cover
-
None
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
54d6e728-e89c-42af-bb49-8b90f125992e
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
13eac52b-45a5-4212-86ee-ca3e04e265b1
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
Service documents
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