SHIVOM CONSULTANCY LIMITED
Cloud End User Training Service
Shivom Consultancy Limited Cloud End User Training Services support organisations to build user capability and confidence in using cloud-based services. The service provides structured training for basic users and super users, covering service usage, troubleshooting and optimisation skills to support effective adoption and ongoing use of cloud services.
Features
- Basic user training for cloud-based services
- Super user training for advanced service usage
- Role-based training aligned to user responsibilities
- Basic troubleshooting skills training
- Advanced troubleshooting and diagnostic skills
- Function and service optimisation training
- Training delivery via remote, on-site or hybrid models
- Practical, scenario-based training sessions
- Training materials and user guides
- Training feedback and effectiveness review
Benefits
- Improved end user confidence and capability
- Faster adoption of cloud-based services
- Reduced reliance on support teams
- Improved service usage and productivity
- Enhanced super user capability within teams
- Faster issue identification and resolution
- Better optimisation of cloud service features
- Improved return on cloud investment
- Consistent understanding across user groups
- Sustained effective use of cloud services
Architecture roles
Business architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
Data architect
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
Enterprise architect
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Network architect
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
Security architect
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Solution architect
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Technical architect
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Chief digital and data roles
Chief data officer
| £1,000.00 |
£600.00 |
Chief information security officer
| £1,200.00 |
£900.00 |
Chief technology officer
| £1,200.00 |
£900.00 |
Cyber security roles
Cyber security audit and assurance
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Cyber security governance and risk management
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security monitoring
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security incident response
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security vulnerability management
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security digital forensics
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security testing
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Cyber security secure design
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Data roles
Analytics engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Data analyst
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Data engineer
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Data ethicist
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Data governance manager
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Data scientist
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Machine learning engineer
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Performance analyst
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
IT operations roles
Application operations engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Business relationship manager
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Change and release manager
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
Command and control centre manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
End user computing engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
IT service manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Incident manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Infrastructure engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Infrastructure operations engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Problem manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Service desk manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Service transition manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Product and delivery roles
Business analyst
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Delivery manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Digital portfolio manager
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Product manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£700.00 |
Service owner
| £1,200.00 |
£900.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Test engineer
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Test manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Software development roles
Development operations (DevOps) engineer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£650.00 |
| £1,100.00 |
£650.00 |
| £1,200.00 |
£700.00 |
Frontend developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Software developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£650.00 |
| £1,100.00 |
£650.00 |
| £1,200.00 |
£700.00 |
User-centred design roles
Accessibility specialist
| £700.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Content designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Content strategist
| £1,200.00 |
£900.00 |
Graphic designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Interaction designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Service designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Technical writer
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
User researcher
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Qualitas Veritas
-
ISO/IEC 27001 accreditation date
-
Wednesday 24 September 2025
-
What the ISO/IEC 27001 doesn’t cover
-
• Buyer-owned systems, infrastructure, networks or devices
• Third-party cloud platforms, SaaS products or services not operated or managed by us
• Customer data once exported from the service and stored outside our controlled environments
• End-user devices, local networks and identity systems managed by the buyer
• Third-party integrations where security controls are the responsibility of the external provider
• Services or activities delivered outside the formally certified ISMS scope
• Custom configurations or extensions implemented by the buyer without our involvement
• Physical security controls at customer premises
• Outcomes dependent on customer data quality, usage patterns or operational decisions
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Qualitas Veritas
-
ISO 9001 accreditation date
-
Wednesday 24 September 2025
-
What the ISO 9001 doesn’t cover
-
• Buyer-owned systems, infrastructure, tools and environments
• Third-party products, platforms or services not controlled or managed by us
• Activities performed entirely by subcontractors or partners outside our QMS scope
• Customer processes, governance arrangements or operational decisions
• Outcomes dependent on buyer-provided information, requirements or approvals
• Services delivered outside the formally certified QMS scope
• Bespoke changes or configurations implemented by the buyer without our involvement
• Physical delivery locations or facilities not included within the certified scope
• Performance of third-party suppliers beyond agreed contractual controls
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
Fc61dee1-b9a9-4017-9213-092da868ea51
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
4b5073ad-ec2e-416a-b954-de3a900986a7
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
Service documents
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