VISIONET EMEA LIMITED

Visionet's Microsoft License Management Service as Cloud Solution Provider ( CSP)

As a Microsoft Tier -1 CSP Partner, Visionet offers comprehensive services for Microsoft Dynamics 365, Microsoft 365, Office 365, Copilot Studio, Power Platform, Azure, Data and AI licensing services.As a Direct Microsoft Cloud Solution Provider, Visionet provides flexible subscription licensing with customizable plans and billing options.

Features

• Multiple licencing options including monthly, 12 or 36 month agreements
• Microsoft Dynamics 365 Customer Service licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Sales licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Marketing licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Field Services licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Finance and Supply Chain licensing support
• Microsoft Dynamics 365 Commerce licensing support
• Microsoft 365, Azure, Copilot, Power Platform licensing support
• Microsoft Dynamics 365 ERP and CRM licensing support
• Microsoft Security Solution licensing support

Benefits

• Comprehensive Microsoft license management for Dynamics 365 and Office 365.
• Real-time reporting for license usage and compliance monitoring.
• Automated license provisioning and deprovisioning for efficient resource allocation.
• Customizable licensing plans tailored to meet specific organizational needs.
• Centralized dashboard for easy monitoring and administration of licenses.
• Dedicated customer support for prompt assistance and issue resolution.
• Regular updates and proactive optimization for cost-effective licensing strategies.
• Flexible and market competitive licensing pricing
• Regular Licensing Optimization Service
• Licensing assessment and cost optimization

£16.40 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

969519319053293

Contact

Jawad A Khan
+447721235694
jawad.a.khan@visionet.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Licensing Assessment and Cost Optimization.
• Cloud deployment model: Public cloud
• Service constraints: Prices are subject to Microsoft Customer Licensing Agreement.
• System requirements:
  • Existing Tenant ID
  • Edge, Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari)
  • Suitable Internet Connectivity
  • Support Operating System Platform (Windows 10/11, MacOS & Linux)
  • Latest Anti virus to be available
  • System Admin role should be defined
  • Microsoft 365
  • Outlook
  • Teams, SharePoint
  • GRC

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Visonet SLA vary according to incident severity: Critical - 1 working hour, Severe - 3 working hours, Disruptive - 4 working hours, Minor - 1 working day. Technical Advice has a response SLA of 5 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Yes we do have through Microsoft Teams
• Onsite support: Yes, at extra cost
• Support levels: At Visionet, our comprehensive support framework adheres to ITIL standards, delivering 1st, 2nd, and 3rd line support to both public and private sector clients. Our incident management process ensures swift resolution. Each client receives a dedicated Account Manager and Client Partner for personalized attention. We offer a unified support model manned by cloud support engineers, with optional weekend phone support available upon request. Our proactive approach prioritizes short-term issue resolution alongside long-term fixes. An established escalation process guarantees swift resolution, overseen by designated Account Managers who conduct monthly reviews, either remotely or on-site. Performance is monitored through KPIs aligned with SLAs and other critical support metrics. Security clearance is a fundamental aspect of our staff training and policy.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Visionet facilitates a smooth onboarding process for users to start utilizing our Microsoft license services effectively. We offer a range of training options including onsite training sessions conducted by our expert staff, comprehensive online training modules accessible at any time, and detailed user documentation for reference. Our goal is to ensure users are equipped with the knowledge and resources needed to maximize the benefits of our services.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Visionet ensures seamless end-of-contract data extraction processes. Our dedicated team works closely with clients to facilitate smooth transition and retrieval of data, adhering to industry best practices and compliance standards. We provide comprehensive guidance and support throughout the extraction process, ensuring minimal disruption and maximum data integrity. All files and zip folders, db backups are extracted and shared with buyer via the requested medium.
• End-of-contract process: As this is a licensing service licences can we migrated once out of the commited licensing term.We agree this upon contract signing and determine a range of scenarios.

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Experience is same as this is a license service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: No
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: It's not applicable to licensing
• API: No
• Customisation available: Yes
• Description of customisation: Users can buy any number or type of licenses and decide on the contract billing frequency and term.

Scaling

• Independence of resources: At Visionet, we ensure the independence of resources to guarantee users are unaffected by the demand placed by others on our Microsoft licensing service. We employ robust resource allocation mechanisms and scalable infrastructure to dynamically manage user loads. Our system continuously monitors and adjusts resource allocation to maintain optimal performance and prevent any impact on individual user experiences. Additionally, we implement redundancy measures and load balancing techniques to further safeguard against resource contention and ensure uninterrupted service delivery. Maintain Bench of Qualified consultants, Match Talent Pipeline, Submit Staff, On-board Talent, Begin Support,

Analytics

• Service usage metrics: Yes
• Metrics types: As this is regarding licenses so metrics like number of active users, their duration and inactivity hours. There are lots of reports that we can provide as per the customer requirements.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As this is Licensing Services it is not applicable however Microsoft provide data export facility for Dynamics 365 users in .CSV format or in excel
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • .xlsx
  • .xlms
  • .xls
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As this is related to licenses of Microsoft so Microsoft gaurantees 99.9% at a minimum for all services. We are just resellers and responsibility lies with Microsoft.
• Approach to resilience: Microsoft can provide details on this if required. They have detailed documentation available.
• Outage reporting: This can be reported via a public dashboard, alerts via emails, and configurable cloud alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: SSO with MFA
• Access restrictions in management interfaces and support channels: Visionet has restrcited access to all the instances which is controled by MFA and PAM with role based security,
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS INTERCERT SERVICES
• ISO/IEC 27001 accreditation date: June 23, 2021
• What the ISO/IEC 27001 doesn’t cover: Everything is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Mar-24
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: 12/12/2023
• What the PCI DSS doesn’t cover: Everything is covered
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: We are ISO 27001 accredited and follow all procedures inline with this certification as required. We are audited each year on this accreditation.Visionet will adhere to the data and security requirement defined by SOC through Program Management Services and Security Services to enforce compliance by team Visionet leadership structure in place that provide the necessary oversight, guidance, and enforcement of security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As this is a licensing service only so Microsoft provide this service on our behalf. Visionet comply with ISO 27001:2022 standards, Visionet has well-defined policy around configuration and change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As this is a license service so Microsoft manages itself. However, we follow our ISO 9001 frameworks, potential vulnerabilities and improvements around our policies and procedures are reviewed frequently.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Visionet has implemented Availability Monitoring using Azure Monitor, Nagios, SolarWinds, Prometheus technology. Also Visionet has implemented Orca CSPM which provides us real time reports on open vulnerabilites. Visionet additionally has a SIEM solution and completed EDR implementation backed by a ZTNA/SASE solution for all end points and drive by the MITRE framework.
• Incident management type: Supplier-defined controls
• Incident management approach: Yes, Visionet has pre-defined processes for common events. Visionet has well defined procedure on incident management. The team is monitoring 24x7 events and control the incidents in real time. The incident reports are available and can be provided as and when requested by the customers via email. Visionet also offers a whistle-blowing hotline for annonymous report submission.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Commitment to a Sustainable Future At Visionet, we are deeply committed to addressing global challenges through sustainable business practices, environmental protection, and responsible corporate governance. Our core values center around the principles of Environmental, Social, and Corporate Governance (ESG), and we actively uphold these values as a global corporation. Environmental Responsibility We prioritize sustainable operations, reducing our environmental impact through responsible resource management, energy efficiency, and sustainable sourcing practices. Committed to minimizing waste and promoting circular economy principles, we actively work to reduce, reuse, and recycle resources wherever possible. Additionally, we have set ambitious carbon reduction targets and invest in renewable energy solutions to combat climate change, aligning with Streamlined Energy and Carbon Reporting (SECR) standards. Corporate Governance Transparency and accountability are paramount in our corporate governance practices. We maintain transparent operations and ethical decision-making processes, following CSRD standards. We proactively identify and manage ESG-related risks that could impact our business, in compliance with CSRD and SECR standards. This includes addressing issues related to climate change, social responsibility, and governance. Monitoring and Reporting We regularly monitor and assess our ESG performance, and our annual ESG report as required by CSRD, provides transparency about our progress and challenges. It is made available to the public, reflecting our commitment to accountability and transparency. Review and Improvement We continuously strive for improvement, ensuring that our ESG practices remain aligned with our values, industry best practices, and evolving ESG, CSRD, and SECR standards. At Visionet, we believe that by integrating ESG principles into our business strategy, we can contribute to a sustainable, responsible, and successful future for our company, our stakeholders, and our planet. We invite you to join us on this journey toward a greener and more inclusive future .

  Covid-19 recovery

  Visionet has Coronavirus response document/planning in place. We have well defined planning assumptions, local and global response team in UK, Europe and USA, along with management team assigned for each region/location. We have preventive measures in place like; (actively encourage sick employee to stay home, emphasize respiratory etiquette and hand hygiene by all employees, perform routine environmental cleaning, advise employees before traveling to take certain steps, additional Measures in Response to Currently Occurring Sporadic Importations of the COVID-19, additional measures for facilities in operations - screening). Implementing all the measures. In the event Visionet is notified of an employee testing positive for COVID-19, we have contaminated sites identified for the employees and measure to be taken. OSHA’S EMERGENCY TEMPORARY STANDARD ON VACCINATION AND TESTING process in place for employees to provide immunization record. Enforcement process in place; Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment

  Tackling economic inequality

  Visionet is deeply committed to the principles of equal employment opportunity, championing fairness, transparency, equity, and inclusion for all. We are resolute in our fight against any form of inequality, and have established and enforced robust policies on diversity, inclusion, and equity, workplace misconduct reporting, and addressing modern slavery in our supply chain. These policies reflect our unwavering commitment to equality and diversity and are readily accessible on our company intranet and website. Our recruitment, promotion, and talent identification exercises are conducted with utmost fairness, based on merit and objective criteria to prevent any form of discrimination. We are dedicated to enhancing workforce diversity and providing equal opportunities. We regularly review our recruitment procedures to ensure they are objective and merit-based, instilling confidence and hope in potential recruits. We proactively identify and address systemic barriers contributing to inequities and accommodate the needs of disadvantaged or underrepresented groups. Our conditions of service, benefits, and facilities are regularly reviewed to ensure accessibility for all. Employees with transitions or disabilities are encouraged to disclose their circumstances for appropriate support. Reasonable adjustments are considered and implemented to overcome any difficulties experienced at work due to disabilities. Visionet maintains a zero-tolerance approach to modern slavery, human trafficking, and child labor, implementing effective systems and controls to prevent their occurrence within our operations and supply chains. We expect our contractors, suppliers, and business partners to uphold the same high standards, incorporating prohibitions against forced labour into our contracting processes and ensuring transparency and accountability throughout our supply chains.

  Equal opportunity

  Visionet Systems Inc., including its affiliates and subsidiaries (together “Visionet”) is an Equal Employment Opportunity (EEO) Employer & provider, with an aim to encourage and support diversity, equity and inclusion and actively promote a culture that values difference and eliminates discrimination in our workplace. Additionally, Visionet is committed to promoting diversity and inclusion at all levels of the company. This policy does not form part of any contract of employment or other contract to provide services, and we may amend it at any time. Visionet encourages all employees to join us in creating a work environment that is inclusive and respectful of all individuals. The purpose of Visionet global policy is to promote equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity, respect and fairness. This document outlines our commitment to achieve diversity, equity & inclusion. As part of Visionet’s zero-tolerance approach to discrimination in any form, any current / former employee or job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics), in line with any applicable Legislations. Visionet is also committed to providing equitable treatment to all those we deal with as an organisation, including customers and suppliers.

  Wellbeing

  At Visionet, our globally diverse team is our crucial asset for making the business successful across regions. This is why we take great care of our people management processes. Visionet cares for our employees’ well-being through our initiative “Balance”, where we launched multiple mental, physical, and financial wellness sessions globally. Mental Wellbeing Awareness: In Europe and UKI, we organise virtual Yoga lessons every other Friday morning, while India hosts an in-person Yoga session for our employees in the office. We continue to offer our employee bereavement leaves across regions when they go through a difficult and emotional phase in their life of losing a loved one. Maternity and paternity leave allow our employees to welcome new additions to their lives and fully adapt to this critical change in their lifestyle. We will continue offering our employees mental wellness training, such as Stress Management, Decision making, Conflict Management, etc. Visionet launched a women's development community called Women of Visionet in 2024. This community allows female employees to reach out to organizational leaders for professional coaching. Physical Wellbeing Awareness: We have excellent Medical Insurance coverage for employees and their dependents in our regions, which includes Dental, outpatient, and Vision assistance. The HR SPOCs initiate annual leave booking reminders for our employees when a year begins so that each team member can take the time and plan their time off well in advance. Employees are encouraged to participate in Marathons and represent their loved ones or Visionet in such initiatives. Visionet offers healthy snacks, breakfast and lunch options for their teams in our offices to ensure they feel motivated and taken care of and do not resort to unhealthy eating habits while working tirelessly for the organisation’s success. We have provided our employees with discounts on gym and workout facilities.

Pricing

• Price: £16.40 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.