ABHA Consultancy Ltd

Cloud Application migration and Support

We provides comprehensive technical assistance and troubleshooting for clients leveraging cloud computing resources, platforms, or services for complex and highly transactional, payment applications developed in technologies like Microsoft Technologies, Java, Oralce, WebLogic, JBOSS, and hosted in Cloud.

Features

• Complex system integration development and support
• experience in developing and supporting payment applications
• Experience in developing and supporting highly transactional applications
• Provide 24/7 application support
• well experienced in implementing Monitoring and alerting

Benefits

• Centralised support team and Monitoring
• Easy to scale the teams and reduces cost for business

£425.00 to £850.00 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anandhan@abhaconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

969544377997979

Contact

Anand
07852698810
anandhan@abhaconsultancy.co.uk

Planning

• Planning service: Yes
• How the planning service works: Conduct an initial consultation with the buyer to understand their business goals, IT requirements, and budget constraints. Gather detailed requirements for the cloud hosting or software services. Assess existing IT infrastructure, applications, and data to determine their readiness for cloud migration. Evaluate different service providers and solutions to identify the best solution. Develop a cloud architecture design and detailed implementation plan that defines the tasks, timelines, resource requirements, and dependencies for deploying the cloud hosting or software services. Address security and compliance requirements by implementing robust security controls, encryption mechanisms, access management policies, and regulatory compliance measures. Conduct thorough testing of the cloud hosting or software services to validate functionality, performance, and reliability.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Conduct a thorough assessment of the buyer's current infrastructure, applications and data and develop a detailed migration plan, including timelines, resource allocation, and risk management strategies. Develop a strategy for migrating data from on-premises systems or existing cloud platforms to the new cloud environment. Plan and execute the migration of all resources and data to cloud and Conduct comprehensive testing of migrated applications, data, and infrastructure to ensure functionality, performance, and security. Offer ongoing support and assistance to address any issues or challenges encountered after the migration. Empower the buyer's team with the necessary skills and knowledge to manage and optimize the cloud environment independently.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Develop a test plan that outlines the scope, objectives, approach, and resources for QA and performance testing. Define test scenarios, test cases, and test data requirements based on functional requirements and user expectations. Set up test environments that mirror production environments and Ensure that testing environments are isolated, secure, and scalable to accommodate various testing scenarios. Develop automated test scripts using appropriate testing frameworks and tools to execute functional, regression, and performance tests. Define performance testing objectives, such as response time, throughput, scalability, and resource utilisation. Use performance testing tools to simulate realistic user scenarios, analyse system behaviour under load, and identify performance bottlenecks. Collect performance metrics and log data to analyse system behaviour, identify performance issues, and troubleshoot root causes.Document defects, issues, and observations encountered during QA and performance testing. Generate test reports and performance dashboards to communicate findings, recommendations, and progress to stakeholders. Collaborate with development teams, product owners, and other stakeholders to ensure alignment between testing activities and project objectives.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security testing
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Implement continuous monitoring of the cloud infrastructure, applications, and services to detect performance issues, security threats, and anomalies in real-time. Establish an incident management process to promptly respond to and resolve issues affecting cloud hosting or software services. Offer technical assistance and troubleshooting support to users experiencing issues with the hosted applications or services. Implement robust backup and disaster recovery solutions to protect against data loss, corruption, and service interruptions. Continuously monitor and optimize the performance of the cloud infrastructure, applications, and services to ensure optimal responsiveness and scalability. Perform capacity planning and resource forecasting to anticipate future growth and ensure that the cloud infrastructure can support increasing workloads. Scale resources up or down dynamically based on demand to optimize cost-efficiency and performance.

Service scope

• Service constraints: Performance of cloud hosting/software services may be affected by factors such as network latency, shared resources, and hardware capabilities. Buyers should assess performance benchmarks, SLAs, and scalability options to ensure that services meets their performance requirements. Cloud hosting or software services may involve storing sensitive data in a third-party environment, raising concerns about data security and privacy. Cloud hosting or software services typically involve usage-based pricing models, which can lead to unpredictable costs if usage patterns fluctuate significantly.Buyers should review SLAs carefully to understand the level of service guaranteed by the provider and any remedies or penalties for SLA violations.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's will be different based on the priority and severity of the issues. Generally we aim to respond to any questions within agreed SLA's
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Standard support includes access to knowledge bases and community forums where users can find self-help resources, FAQs, and troubleshooting guides. Users will have access via phone/email during specified business hours for technical assistance, issue resolution, and account management. ; Premium support offers higher levels of assistance, priority handling, and dedicated resources to meet the needs of more demanding users. 24/7 live support with shorter response times, dedicated support engineers or account managers, and proactive monitoring of critical systems.; Managed services provides comprehensive management and optimization of cloud hosting or software services. it includes proactive monitoring, performance tuning, security management, backup and recovery services, and ongoing maintenance tasks. Responsible for day-to-day operations and ensuring the reliability and performance of the hosted environment.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  Address wage gaps based on gender, race, and ethnicity through pay transparency measures and anti-discrimination policies.

  Equal opportunity

  Implement diverse hiring practices that aim to attract candidates from a wide range of backgrounds, including women, minorities, individuals with disabilities, LGBTQ+ individuals, and other underrepresented groups.

Pricing

• Price: £425.00 to £850.00 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anandhan@abhaconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.