GBM DIGITAL TECHNOLOGIES LIMITED

Managed Apple Support

Our Managed Apple Support can help corporate organisations make an impact with Apple devices, or educators in supporting equitable learning with iPad, by offering technical assistance, helpdesk services, and complete IT coverage. With remote and onsite visits, efficient ticketing, and proactive maintenance, we provide specialist support/guidance for optimal functionality.

Features

• Technical support
• Help desk
• Complete IT Support Coverage
• Onsite and Home Visits
• Ticketing
• Proactive Maintainance

Benefits

• Specialist support in all elements
• Quick support response times
• Advice, guidance and support through buying process and beyond

£1,500 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

969964582699746

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our education technology experts work with organisations to provide advice, guidance, and support through the buying process and beyond. We are highly accredited in providing sector-leading services. We can assist with Mobile Device Management, whether it be simply pushing apps and profiles to devices, or implementing best practise. Workflows to help automate device management.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our education technology experts work with organisations to provide advice, guidance, and support through the buying process and beyond. We are highly accredited in providing sector-leading services. We can assist with Mobile Device Management, whether it be simply pushing apps and profiles to devices, or implementing best practise. Workflows to help automate device management.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Receive scheduled onsite visits from our engineers, who work with your technology estate to prevent issues before they occur. With this module we will visit organisations with scheduled visits (weekly, fortnightly or monthly), so we can carry out pro-active maintenance or complete support tickets which cannot be done remotely. This typically helps institutions who have infrastructure at on-site, such as servers, firewalls or networks. We will appoint a suitable lead Technician for these visits to assist with continuity and knowledge of your organisation and site(s).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Control over critical software subscriptions/renewals including Microsoft 365, Adobe, Sophos, JAMF Pro and more. ; Overall management of the Wi-Fi Config setup both hardware and software wise. This includes regular updates in the various software dashboards as well as day to day troubleshooting of potential network issues (Slow speeds etc). Everyday issues such as applications crashing, device slowness or software error reports can occur when you least want them to. Our excellent support team will be ready to investigate the issue with yourself to a satisfactory conclusion on both Mac and Windows OS.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response time to a ticket logged via e-mail is within 30 minutes. ; Monday to Friday 9am - 5:30pm (excluding bank holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our adaptable support model caters to clients' needs for success, growth, and security, ensuring financial sustainability while addressing modern classroom demands. Starting at £125 per month, with the option to bolt on extras, our Core support model includes:; ; Rapid-response support: Our Helpdesk team provides direct access to highly qualified specialists, guaranteeing quick ticket logging and responses within 30 minutes during weekdays, with clear and friendly communication.; ; Modern workspace: We support schools with remote and cloud-based systems, accommodating modern and mobile learning environments, regardless of physical location or device used.; ; Asset/system tracking: We help schools keep track of their IT estate, ensuring security, reliability, and up-to-date systems. Our guidance includes advice on upgrade paths and refresh cycles to prevent falling behind

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 16/08/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 31/03/2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable Practices; Environmental sustainability is a core value at Sync. We actively work to minimise our ecological footprint by implementing energy- efficient technologies, reducing waste, and adopting eco-friendly practices throughout our operations.; Certification to ISO 14001; We have certified our operations with ISO 14001, an internationally recognised standard for environmental management systems. This certification reflects our unwavering commitment to proactively identify and mitigate environmental risks, demonstrating our dedication to sustainable practices.; Significant Reduction in Emissions; In the period (21-22), we achieved a 6.63% year-on-year reduction in emissions. This reduction is based on actual, absolute decreases in total energy usage, not just against an intensity factor. This reduction is particularly important given the growth in revenue across the group, totalling approximately £60 million in the same period. We are committed growing sustainably without compromising our environmental responsibilities.; Continual Emission Reduction Targets; Building on our progress to date, we are targeting a further 10% reduction in emissions for the period (22-23). This ambitious goal reflects our dedication to continuous improvement and demonstrates our confidence in implementing effective strategies for sustainable growth.; 100% Renewable Energy Usage; All our operations run on 100% renewable energy. This is a pivotal step towards reducing our carbon footprint and underscores our commitment to transitioning towards a sustainable energy future.; Transitioning Company Vehicles to Electric Models; We have initiated the transition of our company vehicles to fully electric models. Presently, 23% of our entire fleet is fully electric (with this number steadily growing), with a further 23% being hybrid vehicles. Multiple charging points have been installed at our company HQ to support this transition.

  Equal opportunity

  Diversity and Inclusion; We believe that a diverse and inclusive workforce fosters creativity, innovation, and resilience. We are committed to creating a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We implement inclusive hiring practices, provide equal opportunities for career advancement, and offer diversity and inclusion training to all employees.; Disability Confident: Committed and Progressing Towards ‘Employer’ Status; We proudly hold the 'Disability Confident: Committed' status and are currently in the process of upgrading to 'Disability Confident: Employer'. This signifies our strong commitment to providing equal opportunities and creating an inclusive environment for individuals with disabilities. By actively participating in the Disability Confident scheme, we demonstrate our dedication to removing barriers and ensuring that disabled employees can thrive in our workplace.; Equality, Diversity, and Inclusion (EDI) Training for All Staff; We believe that education is a powerful tool for fostering understanding and empathy. We provide comprehensive Equality, Diversity, and Inclusion (EDI) training to all our staff. This training empowers employees with the knowledge and skills needed to recognise and challenge biases, promote inclusivity, and champion diversity in all aspects of their work.; Action to Boost Representation of Under- represented Staff; We are committed to taking proactive steps to increase the representation of under-; represented groups across our organisation, and run periodic audits to understand if our practices are indeed effective at providing opportunities for under-represented groups.; By monitoring and addressing representation, we aim to create a workplace that reflects the rich tapestry of backgrounds, experiences, and perspectives that make our team stronger and more innovative.

  Wellbeing

  Employee Wellbeing; We recognise that our team are our most valuable asset. We provide a safe, inclusive, and supportive work environment that promotes physical, mental, and emotional wellbeing. This includes access to health and wellness programs, mental health resources, flexible work arrangements, and ongoing training and development opportunities to enhance personal and professional growth.; Fair Pay and Working Conditions; We strive to offer our team a rewarding and fulfilling career. This starts with ensuring that each team member receives fair compensation for their contributions. We adhere to industry standards and regulatory guidelines to guarantee that every team member is paid equitably for their role and responsibilities.; We are dedicated to maintaining excellent working conditions across all our locations. This includes safe and ergonomically designed workspaces, as well as policies that promote a healthy work-life balance. We understand that a comfortable and secure work environment is essential for employees to thrive and deliver their best work.; Training and Development Opportunities; We are committed to nurturing the professional growth of our employees. In roles such as technical support, we go beyond the ordinary by not only covering the costs of training courses but also providing financial incentives and bonuses for successful completion. This approach encourages ongoing learning and demonstrates our investment in the continued development and expertise of our team members.; Mental Health Support; We recognise the importance of mental health in the workplace. To demonstrate our commitment, we have made the 'Mental Health at Work' commitment in collaboration with the charity 'Mind'. This commitment outlines our dedication to promoting mental well-being and creating a supportive environment for all employees. We offer resources, programs, and support access to mental health services to ensure that every team member feels valued, supported, and equipped to manage their mental health effectively.

Pricing

• Price: £1,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.