Involve Visual Collaboration Ltd

NowSignage - Digital Signage

NowSignage is a cloud-based Digital Signage CMS crafted with unique simplicity, flexibility and scalability.

It is hardware agnostic by design and packed full of enterprise features, with an intuitive interface. NowSignage makes multi-screen content management easy for all users.

Features

• Display any content anywhere
• Direct integration with social media platforms
• Flexible, schedulable, multi zone layouts
• Integrates with MS Power BI
• IPTV - display any TV station
• Integrate with Google Traffic

Benefits

• Cloud based, manage from anywhere with internet connection
• Align all messaging with your brand & social media presence
• Full flexibility of scheduling layout content as required
• Enables users to display BI reports privately and securely
• Display any IPTV stream with correct broadcasting permission
• Alert your consumers of local traffic flow
• Fully scalable

£180 to £180 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@involve.vc. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

970198631073135

Contact

Iffat Chaudhry
03300883475
sales@involve.vc

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Compatible hardware, i.e. a display and media player is required in order to display the content.
• System requirements:
  • NowSignage Licence
  • Suitable hardware - i.e. display and media player
  • Reliable Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Helpdesk is available from 07.00 to 19.00 Monday to Friday (excluding Bank Holidays). Response within 1 hour during Helpdesk hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support service is available 24 / 7 / 365 at an uptime of 99.9%. The helpdesk facility is available 07:00 – 19:00 Monday to Friday. The Support desk will be available for inbound support via telephone and email. The Support desk will provide a three layer support system with response times defined by Involve’s SLA. The tiered structure will provide support as follows: 1. Tier 1 will provide support on general issues, high level fault resolution and administration around usage of the service. Any issues that are unable to be resolved at this stage will be escalated to tier 2. 2. Tier 2 will provide support on technical issues around usage of the service and supporting end-user IT functions. Any issues that are unable to be resolved at this stage will be escalated to tier 3. 3. Tier 3 will use Involve’s technical staff and the support of manufacturer technical support to resolve any faults or outages.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Free training is provided with all licence purchases. Online Guidance is available for free.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via API or requesting it to NowSignage
• End-of-contract process: The software license is disabled but you still have access to the management interfaces and access to your data, at no cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The CMS has a service interface which is used for uploading content, schedules, checking usage, uptime, activating displays.
• Accessibility standards: None or don’t know
• Description of accessibility: The platform is fully responsive to make it fully accessible across all devices the user accesses it on. In addition, the platform by design, is user friendly with this in mind, we’ve recently introduced accessibility icons and the platform is now multilingual across 9 languages.
• Accessibility testing: This is in our road map.
• API: Yes
• What users can and can't do using the API: Users can access their data or modify it if having an API with the proper permissions. Users can not access or modify data not related to them.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Overall interface is fully customisable with logos, layouts etc. Users can also select which features and functions are active. NowSignage have an open API, so buyers can integrate with the product via an API integration

Scaling

• Independence of resources: NowSignage continually monitor the infrastructure and have automated alerts on all different kind of metrics (CPU usage, Memory usage, etc...) to detect if there is a need to scale one of the services.; ; Automatic scaling is enabled, so if the demand is high, the server capacity will automatically scale up to meet the demand required.

Analytics

• Service usage metrics: Yes
• Metrics types: Total screens, Online screens, Intermittent screens, Offline screens, Never Connected screens and Active profiles
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NowSignage

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data is not publicly accessible and traffic is restricted using security groups. NowSignage have daily automated backups in place with a 7 days of retention. ; All data is encrypted in rest & transit and connections to both API and CDN are encrypted with a minimum of TLSv1.3.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users have access within the CMS to export user and asset usage data
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AWS has a service commitment to guarantee 99.9% of uptime
• Approach to resilience: Web server instances follow an automated process which allows NowSignage to start a new instance on front of their load balancer in a few minutes. These instances doesn't store any user data which allows NowSignage to destroy/create new instances easily.
• Outage reporting: Automated alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Organisations can define roles which permit authorised staff to access defined areas. Users access via a user login and SSO (BCrypt hash algorithm to encrypt passwords)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 14/12/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: 13/04/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Presenting information digitally is not only more convenient for users to update it greatly impacts the reduction in printing and eliminates the use for paper.

Pricing

• Price: £180 to £180 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users can access all features for 30 days for free
• Link to free trial: https://nowsignage.com/pricing

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@involve.vc. Tell them what format you need. It will help if you say what assistive technology you use.