Bytes Software Services

CyberArk PAM Self-Hosted

CyberArk CorePAS provides Privileged Access Management (PAM) solutions, these are end-to-end solutions that protects, manages and audits both user and application credentials, provides least privilege access and session isolation while recording, monitoring automation and response to all real time privileged activity using intelligent threat analytics. bssgc

Features

• Enterprise Password Vault (EPV)
• Secure and tamper proof digital vault with multiple security layers
• Privileged Session Manager (PSM)
• Single-sign-on control point that isolates, records and audits privileged access
• Privileged Threat Analytics (PTA)
• Intelligent real time audit with ability to respond to threats.

Benefits

• Manage Privilege at an Enterprise level through policy driven rules
• Protection all privileged Accounts and SSH Keys
• Control Access to Privileged Accounts
• Initiate and Monitor Privileged Sessions
• Manage application and service credentials
• Comply with audit and regulatory requirements
• Streamlined management of Privileged Accounts
• Seamlessly integrate with enterprise systems
• Detect and respond to known threats such as over-pass-the-hash
• Risk Scoring of privileged use and session behaviours

£78 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

970411628006843

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: None
• System requirements:
  • Windows UAC Enabled
  • Windows Desktop: minimum version MS Windows XP SP3
  • Windows Server: minimum version MS Windows Server 2003
  • Mac: minimum version High Sierra 10.13

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1-3 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk provides direct support - 24x7 support, TAM Services are available at an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Consultancy services and workshops. Entry level introduction training for the Trustee certification is provided for free, further full training both onsite, off site and online is provided at a cost either on site at CyberArk or remotely over the web. See https://training.cyberark.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: Use the ExportVaultData (EVD) tool
• End-of-contract process: If your maintenance contract expires while your relevant software licences are still active, the result is a scenario in which your support will be ‘frozen’. While the solution will continue to function as is, you will no longer be eligible for any upgrades or patches to the existing solution. All users within your company will lose Technical Community access and will no longer be able to directly contact Cyberark Support. All active Support cases will be put on hold until outstanding maintenance fees have been settled. Once maintenance is paid, full Support assistance will resume.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The interface development follows the API first principle and all actions available via the GUI can be access and accomplished via the API. Full documentation on the abilities is hosted on https://docs.cyberark.com/Product-Doc/OnlineHelp/PAS/Latest/en/Content/WebServices/Implementing%20Privileged%20Account%20Security%20Web%20Services%20.htm?Highlight=REST%20API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour and branding changes are possible on the Privilege Vault Web Access (PVWA) interface. Additional customisation around automation and integration is possible, please contact CyberArk for more details

Scaling

• Independence of resources: CyberArk Architecture and Design services take into account the customer requirements, ensuring that the customer requirements are met for demand. Components are modular and can be scaled out horizontally and with industry standard load balancing technology

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cyberark

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is encrypted at rest and in transit
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Except for privacy regulation purpose, the nature of the service doesn't require users to export their data.
• Data export formats: Other
• Other data export formats: Not Applicable
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: "CyberArk is committed to a service availability SLA of 99.95% for EPM.; In the event CyberArk does not meet the Availability Commitment, Customer shall be eligible to receive a credit (“Service Credit”). Service Credits are calculated as a percentage of the pro-rated monthly subscription fee paid to CyberArk for the affected SaaS Product for the Subscription Term in which the Unavailability occurred, and based on the actual Uptime Percentage, "
• Approach to resilience: Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centres. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring
• Outage reporting: Public dashboard (https://status.epm.cyberark.com/) and Email Alert

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Agents running on the client computer authenticate to the EPM command and control interface using TLS encryption
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the appropriate examinations
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: While users can authenticate to the service using the built-in identity service (username and password), we recommend that it is integrated with an existing identity provider that provides SAML. In that configuration users will authenticate to the web service using their identity provider, respond the 2fa challenge of that service, whereupon the EPM console will then consume the SAML request.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 14/03/2023
• What the ISO/IEC 27001 doesn’t cover: Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NISA Certified, VPAT 508, FIPS 140-2
  • NIST 800 & SOC2 certified.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 type2 certified.
• Information security policies and processes: "The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of the ongoing information security activities, the security vulnerabilities are prioritized and assigned an appropriate remediation process according to the type of vulnerability, its severity and exposure. CyberArk's security vulnerability steering committee gathers on a bi-monthly basis to track and monitor open issues and remediation progress.; Details available on demand"
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £78 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.