The Access Group

Access Elemental - Social Prescribing Software

The Access Elemental solution supports Integrated Care Systems to drive quality of care, reduce risks and save costs through the delivery of social prescribing and personalised care programmes. Access Elemental reduces administrative workload and streamlines efficiency across teams while also providing real-time outcome data e.g. reduction of GP appointments, ROI

Features

• Two-way integration with GP clinical systems (EMIS, SystmOne & Vision)
• Integration with leading Mental Health EPR System RIO
• Integration with leading Social Care Case Management System Mosaic
• Marketplace (Readymade directory of service, configurable branded referral portal)
• Community Provider Portal (receive referrals and insights data dashboard)
• Case Management System for Social Prescribers and Personalised Care Teams
• Analytics Module (ROI Reports, Dashboards & Data Export)
• Client Communications (SMS/Email Functionality)
• Reporting aligned with the PRSB Information Standard for Social Prescribing
• Data filed back into GPAD/Mental Health Services Data Set (MHSDS)

Benefits

• Divert pressure away from GPs and reduce GP appointments
• Reduce admin for Mental Health Clinicians and Social Care Teams
• Empower patients to self-manage their health and self-refer to services
• Reduce avoidable health inequalities through robust, real-time reporting
• Safe, fast and secure referrals to trustworthy non clinical services
• Impact data to evidence the business case for social prescribing
• Track unmet need and demand for local non-clinical services
• Report with ease to commissioners/funders (NHS DES ARR roles)
• Improve Personalised Care Team efficiency and productivity
• Strengthen partnerships between primary, secondary, social care and the community

£4,500 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Martinsmith@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

970429765712985

Contact

Pete Martin-Smith
01206322575
Pete.Martinsmith@theaccessgroup.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: -EMIS Web; -SystmOne (TPP); -Vision; -RIO (Mental Health EPR); -Mosaic (Social Care Case Management System); - PAM (Patient Activation Measure Within Flourish System- Insignia Health)
• Cloud deployment model: Public cloud
• Service constraints: Maintenance windows are minimal with the service so that we use all reasonable efforts to ensure that the SaaS Services are available for 99.70% of each calendar month.; ; Maintenance management: Downtime due to maintenance is very infrequent and is run outside of normal working hours so there is minmum disruption to customers.; ; We shall use commercially reasonable endeavors to make the Software available 24 hours a day, seven days a week, except for planned maintenance carried out between 7pm and 7am
• System requirements: Requires a modern browser (that is supported by your vendor)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours during normal working hours (9am-5pm Monday - Friday).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Access Elemental test all features with a diverse group of stakeholders and customers
• Onsite support: Yes, at extra cost
• Support levels: We have developed a range of support plans for our customers; ; ; Please refer to https://www.theaccessgroup.com/en-au/customer-success-plans/ for further details; ; 1 ) Our online Knowledge base and Community service plans are available to all our clients. We have made significant investment in our client support tools. ; 2) Our Customer Success portal provides around the clock access to log incidents, browse articles and videos to find solutions. ; 3) Our Support teams are available Monday -Friday 9am-5pm (or 8am-6pm on Standard/Premium) On these plans P1 cases are responded to in 1 hour. ; 3) Dedicated Account Manager assigned to each customer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a blended learning environment which is delivered through a combination of;; ; - Online training webinars; - Facilitated E-learning training; - Online support via our integrated customer support portal; - Email support; - Telephone support.; ; The Access Elemental onboarding team will lead the implementation process for our customers. There are 5 x key milestones involved in the onboarding process to get the customer to the point of Go Live. ; ; To underpin and support these milestones, there is a fully robust tried and tested project management process in place. This includes, regular meetings to feedback project progress, status and risks.; ; Milestone 1 - User Requirements; Milestone 2 – Go Live Date Agreed ; Milestone 3 – Training ; Milestone 4 – Platform Configuration & GO LIVE; Milestone 5 - Ongoing Project Support; ; All Elemental users have 24/7 access to our Online Learning Academy which comprises e-learning modules, quizzes, resources, videos and cheat sheets.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract period the Customer/Data controller will email us and their data will be exported and sent to them in an encrypted CSV file.
• End-of-contract process: At the end of the contract process, all data will be provided to the client in the form of an encrypted CSV file. This is included in the cost of the annual software license fee.; ; Any requests to transfer the data in a different format will be considered but there may be an additional cost associated with this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes, the platform layout is responsive and will adapt to display on a range of mobile and desktop screens.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Access Elemental is available via a web browser
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: An accessibility audit has been conducted using the Google accessibility assessment
• API: Yes
• What users can and can't do using the API: Access Elemental API enables information to be shared with other platforms, e.g., a local DoS, patient-facing application, GP Clinical Systems
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised?; The set up of the platform can be customised depending on:; - Who is making referrals. Referrals can be set to be received via the standalone platform or via several clinical systems/in house systems i.e. EMIS Web; - What they want to use the platform to capture. For example, the monitoring tools that the licensee wishes to use can be customised (Elemental has several commercial partnerships set up with companies like Insignia (PAM scores) Triangle (Outcomes star).; - User functionality can be customised to ensure that the project pathways are managed and followed; - Reporting and KPIs can be customised per customer; ; How can users customise?; - Customisation is done within the admin management area of the platform for that particular licensee; ; Who can customise?; - Only those nominated as super users for that particular licensee can customise for the licensee

Scaling

• Independence of resources: Proactive monitoring of the platform is provided using Rollbar. Where a server or other component is deemed to be nearing the threshold requiring additional resource the issue is rectified.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide services metrics for our customers through a number of ways;; ; 1) Via real time dashboards and reports within the Core Reports section of the Case Management System as standard for all customers ; 2) Via an API (upon request) to for example in house IT/Analytics team to their assigned Commissioning Support Unit/BI Dashboards; 3) Bespoke data export report (upon request)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are several ways in which a user can export their data;; ; 1) Via the data export tool - This enables users to get a full data export of all their data associated to the licensee in CSV format. To note: This facility will only be available for nominated users that has been signed off on by the customers; ; 2) Via exporting to within reports. Within the Elemental Core platform users have access to a suite of Core reports. A feature of these reports is the ability to export to export selected reporting data a CSV or excel
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON (by request)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: In addition, all sensitive data transmitted within the Server’s VPC (Virtual Private Cloud) network is also encrypted. This is achieved by utilising field level encryption in any sensitive fields within the database.
• Data protection within supplier network: Other
• Other protection within supplier network: All platform data is secured on AWS (London, UK). Access to server instances is via secure ssh sessions. All confidential data is encrypted.

Availability and resilience

• Guaranteed availability: Availability will be 99.7% within hours of operation as per our standard SLA.
• Approach to resilience: Available on request.
• Outage reporting: Access Elemental utilises industry standard monitoring solutions which immediately alert our teams to a service outage. Contact with customers is made via telephone and/or email to inform them.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We operate role profile based Access Control - based on least privilege access. This applies to all our services.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Access to servers is restricted using Public Key Authentication (a PEM certificate file securely stored).

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 30/01/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded from the Standard.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: -Data Security & Protection compliant; -Cyber Essentials Plus; -ISO:27001 certified

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All controls included within Annex A of the ISO27001:2013 standard. Statement Of Applicability (SOA) available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All processes and data are securely stored on AWS instances, and all confidential data is encrypted.; User access is over HTTP and is Username/Password protected. Multiple failed login attempts will lock users out of the system temporally to disrupt brute force attacks.; ; Multi-Factor Authentication has recently been released to existing and new customers.; ; Server logs are monitored and alarms set to flag suspicious activity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: System logs, system load and response times are monitored for suspicious activity. Users can also contact us if they suspect something. If a compromise is suspected all senior staff are notified immediately. Senior engineers analyse the system.; ; Depending on the nature of the threat, we can blacklist the connection performing the attack temporarily close all incoming connections to protect the data.; ; All relevant parties are notified and report given as to what happened, and if any data was compromised. Our infrastructure response is within 2 hour in the SLA period 9am-5pm Monday–Friday.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We operate a robust incident management process in line with ISO27001:2013 Staff are encouraged to report all incidents using a pre-defined process using a form available on our Company Collaborate site Incident reports will be provided following forensics and closure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Access UK Limited is a Software author and provide associated services, including Hosting, Payroll Bureau and Payment services. We recognise that although we do not undertake manufacturing, our day to day operations will have impact on the environment at global, national, and local level. We are committed to the care of the environment and the prevention of pollution. •Access ensures that all our operations are carried out in with the minimum adverse effect on the environment but implementing many available resources and approved processes •We protect the environment by striving to prevent and minimise our contribution to pollution of land, air, and water •We keep wastage to a minimum and maximise the efficient use of materials and resources, and manage disposal of all waste in a responsible manner •We use energy, water, and natural resources wisely and prevent pollution by minimising waste, recycling whenever possible and properly disposing of waste that cannot be recycled. •Our management processes are developed to ensure that environmental factors are considered during planning and implementation •We raise employee awareness and encourage best practices for sustainability at work

  Equal opportunity

  We want everyone to feel at home at Access, knowing that they are valued for what they do, not who they are. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual; after all, if we were all the same it would be a pretty dull place. We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. For us, this all starts with helping everyone feel part of the family and being at their best every day, making Access a place where everyone can love what they do and do what they love. We all have regular check-ins with our leaders, take part in monthly employee surveys, have lots of chances to share our views and ask for help, and with our own learning system, 'Access Shine', we really can make things even better each and every day. At Access we'll always hire the best candidate but we're continually looking for creative ways to increase the mix of diverse candidates into our recruitment process. On the basis that you ‘have to see it, to be it’, one thing we're doing is sharing more stories to celebrate the wonderful diverse range of talent we have at Access. It is important for us that our employees understand and reflect the customers and communities we support, and we want everyone to feel at home here, knowing that they are valued for what they do, not who they are. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual.

  Wellbeing

  Access places specific emphasis on the health and wellbeing of its staff and provides a “Well-being” hub in workspace that provides support for Mental Health, Finances, Social, Physical, Emotional and purpose. Assistance from Health Assured is available for all staff and there are training resources for “working in the new normal” and “Mental health and wellbeing” . Access also has “well-being” champions throughout the organisation. This is supported by monthly employee “check in” surveys and offers of flexible working for staff to meet caring commitments.

Pricing

• Price: £4,500 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trail can be offered if required. More detail and information available upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Martinsmith@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.