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EMBRIDGE CONSULTING (UK) LIMITED

Application Managed Services, Helpdesk and Support for Unit4 ERP

Award winning Elite Unit4 ERP support partner delivering to ITIL, ISO9001/27001 standards with SLAs. Accredited consultants with in-depth knowledge of technology solutions, supporting Unit4 ERP (CR/ERPx/MS7/Agresso/U4BW) on-premise/cloud. Three levels of expert support with accredited Consultants in all Unit4 ERP modules across Finance, FP&A, Procurement, HR, Payroll, reporting, and API/Interfaces.

Features

  • Elite Unit4 ERP/ERPx partner, accredited consultants.
  • Unit4 ERP issue investigation/resolution via Helpdesk online ticketing system.
  • All Unit4 ERP modules, interfaces, development, implementations, migrations, and upgrades.
  • User assistance/task processing and Unit4 ERP system admin functions.
  • Support during ad hoc/planned absences/peak times/regular support/per project.
  • Best practice governance and risk management wrapped around your support.
  • Dedicated Unit4 ERP (CR/ERPx/MS7/Agresso/U4BW) Helpdesk supported by our Application Consultants.
  • Support that's always up-to-date with latest technology and releases.
  • Triage service via online portal with 3 support levels, ITIL-compliant.
  • Tailorable managed service with predictable costs.

Benefits

  • Reassurance of accredited solution experts voted Global No1 Service-Delivery Partner.
  • Reduces costs, implementation timescales, no ongoing internal team training.
  • Solutions covered by certified Unit4 Elite partner, ISO9001/ISO27001/ITIL/Cyber Essentials.
  • Ensuring systems are optimised, updated, and performing correctly.
  • Reduce recruitment costs/overheads of having full time internal support.
  • No temporary costs when staff are unavailable, sick, holidays.
  • Significantly reduce internal management costs and stress.
  • Help you to plan for future improvements and upgrades.
  • Consistent, here when you need us, backed by Unit4 experts.
  • Business Transformation as a Service (BTaaS) volume discounts available.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 7 0 8 2 5 6 6 5 2 5 6 6 7 2

Contact

EMBRIDGE CONSULTING (UK) LIMITED Emma O'Brien
Telephone: 01474555505
Email: enquiries@embridgeconsulting.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination
  • Other

Service scope

Service constraints
None as default/standard. The level of support subject to scope; service constraints will be limited by the scope of the contract and level of support / services drawn down through that call-off.

Embridge Managed Services (EMS) support is delivered remotely as standard. We are able to provide onsite support subject to additional cost and agreement.

User support

Email or online ticketing support
Yes
Support response times
Embridge Consulting’s SLA is exampled in our Service Definition document. The response and resolution times are based on Helpdesk open hours, however in most cases we provide a significantly faster response time. Response times are included in the SLA, whereas the resolution times are indicative and are not included in the SLA. Monthly reports are produced demonstrating compliance and any breaches in SLA. Please see our Service Definition document for further details.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
Support is available 08.00hrs to 18.00hrs (GMT), Monday to Friday excluding (ENG) Bank holidays, although cover can be extended by prior arrangement subject to additional cost. Support is usually available on a remote basis, however onsite consultancy support can be arranged at additional cost. We offer three levels of support and would refer you to our Service Definition Document for further details and pricing document for costings. All Embridge clients have access to a dedicated account manager and, depending on the level of support taken, a client success manager will be appointed.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £1,620.00
Senior data architect £1,650.00
Chief data architect £1,680.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,590.00
Senior enterprise architect £1,620.00
Lead enterprise architect £1,650.00
Principal enterprise architect £1,680.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,560.00
Solution architect £1,590.00
Senior solution architect £1,620.00
Lead solution architect £1,650.00
Principal solution architect £1,680.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,560.00
Technical architect £1,590.00
Senior technical architect £1,620.00
Lead technical architect £1,650.00
Principal technical architect £1,680.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £1,386.00
Analytics engineer £1,560.00
Senior analytics engineer £1,590.00
Lead analytics engineer £1,620.00
Head of analytics engineering £1,650.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £1,560.00
Data analyst £1,590.00
Senior data analyst £1,620.00
Principal data analyst £1,650.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,560.00
Senior data engineer £1,590.00
Lead data engineer £1,620.00
Head of data engineering £1,650.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,590.00
Lead data governance manager £1,620.00
Head of data governance £1,650.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £2,220.00
Lead machine learning engineer £2,340.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £1,470.00
Performance analyst £1,560.00
Senior performance analyst £1,590.00
Lead performance analyst £1,620.00
Head of performance analysis £1,650.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £1,560.00
Application operations engineer £1,590.00
Senior application operations engineer £1,620.00
Lead application operations engineer £1,650.00
Principal application operations engineer £1,680.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,590.00
Senior business relationship manager £1,620.00
Lead business relationship manager £1,650.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £1,560.00
Change and release analyst £1,590.00
Change and release manager £1,620.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £1,560.00
Infrastructure engineer £1,590.00
Senior infrastructure engineer £1,620.00
Lead infrastructure engineer £1,650.00
Principal infrastructure engineer £1,680.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,560.00
Senior service desk analyst £1,590.00
Service desk manager £1,620.00
Head of service desk £1,650.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £1,560.00
Service readiness analyst £1,590.00
Service transition manager £1,620.00
Lead service transition manager £1,650.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £1,440.00
Junior business analyst £1,470.00
Business analyst £1,560.00
Senior business analyst £1,590.00
Lead business analyst £1,620.00
Head of business analysis £1,650.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £1,560.00
Delivery manager £1,590.00
Senior delivery manager £1,620.00
Head of (Agile) delivery management £1,650.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £1,560.00
Digital portfolio manager £1,590.00
Senior digital portfolio manager £1,620.00
Head of portfolio £1,650.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £1,470.00
Product manager £1,560.00
Senior product manager £1,590.00
Lead product manager £1,620.00
Head of product £1,650.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,620.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,620.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £1,470.00
QAT analyst £1,560.00
Senior QAT analyst £1,590.00
Lead QAT analyst £1,620.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £1,470.00
Test engineer £1,560.00
Senior test engineer £1,590.00
Lead test engineer £1,620.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,620.00
Head of test £1,650.00

User-centred design roles

Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £1,500.00
Junior interaction designer £1,560.00
Interaction designer £1,590.00
Senior interaction designer £1,620.00
Lead interaction designer £1,650.00
Head of interaction design £1,680.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £1,500.00
Junior service designer £1,560.00
Service designer £1,590.00
Senior service designer £1,620.00
Lead service designer £1,650.00
Head of service design £1,680.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,620.00
Lead technical writer £1,650.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
N/A - all the services we have listed in Lot 3 are covered by our ISO/IEC 27001 certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
British Assessment Bureau
ISO 9001 accreditation date
Thursday 16 October 2025
What the ISO 9001 doesn’t cover
N/A - all the services we have listed in Lot 3 are covered by our ISO/IEC 27001 certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
8752ae8d-ed5b-48f4-9a1f-dac7441f9dab
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.