Trustmarque Solutions Limited

Acutest (part of Trustmarque) - Big Data Testing

Data applications, e.g. Data warehouse, Data Mart, Master Data Management, Customer Relationship Management, Case Management, Data governance, Data analytics, bring great value to organisations. Acutest has developed a service which assists clients with testing big data solutions, data migrations, leveraging our experience, and principles, and tools to ensure successful outcomes.

Features

• The Acutest Accelerator-a proven collateral repository enabling fast deployment
• Principles & Practices-Use of Principles to select& implement optimum Practices
• Our 3 key Principles are:
• 1. Begin with the big risks-focus on what matters most
• 2. Fail Fast -find defects as soon as possible
• 3. See through users' eyes-identify what matters to the user
• Acutest Automation Framework Accelerator: Enhanced for data-rich solutions

Benefits

• Reduced cost of testing
• Increased speed of change through our principle based testing approach
• Improved governance of change-better business alignment of testing/management reporting
• Go live faster with confidence
• Focusing on areas that matter most- project teams move quickly

£450 to £1,560 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

971034680964784

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Planning

• Planning service: Yes
• How the planning service works: We work with our clients to ensure that the projects are properly planned and then managed.; 1. Hold an initial scoping meeting to fully understand the nature of the project or programme to be worked on. Understand the culture and environment as well as the objectives of the project/programme.; 2. Ensure that the testing environment and tools are in place as well as the required team to undertake the testing (both internal and external).; 3. Establish the level and type of reporting.; 4. Meet with the 'customer' to allow us to 'test through the customers eyes'; 5. Carry out a 'risk workshop' to understand the big risks (high likelihood of failure and large impact) and ensure that testing priorities these areas.; 6. Take advantage of the Cloud environment features to control (and resetting of) test data sets, parallel environments to speed up testing and monitoring features to speed defect root cause analysis and check coverage.; 7. Ensure planned test activity coverage goes beyond just the functional business logic: Non-functional items, support processes, etc.; 8. Prepare Test data - key to finding the key defects.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Acutest enables organisations to successfully migrate using our Accelerated Migration Assurance(AMA) service. AMA is proven to work in different business environments and is also independent of the technology of the current infrastructure. AMA key elements:; ; Overall template plan/ checklists & approach for migration - ensuring key elements (testing &business needs) are aligned; Template pack/ key test documents for migration - tailored to quickly meet the testing needs.; Pack of generic test scenarios - modified with input from business and technical expert. We have found that ~70% of the scenarios are generic across different implementations.; Risk& impact method - helps determine/ present the balance between speed&certainty.; Application profiling -determines the set of tests for business applications.; Simplified incident management process- including non-testers providing an end to end view of service rather than a restricted application/ infrastructure view.; Reporting processes& outputs - ensuring timely decisions are based on clear information.; Extensions to the approach - test coexistence with complex environments.; Resource roles and skills - we work closely with our customers to use their resources wherever possible, reducing the costs of bringing in external staff.; Experienced test managers trained in Cloud migration; Lessons learned from successfully migrating other clients to Cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Waiting to see if performance problems surface in the live environment is very risky. It will cost more to fix and worse, could seriously diminish business performance and harm your reputation.; If you want to deploy applications quickly and confidently then Performance Testing is essential. Acutest's Testing & Quality Assurance services include Performance Testing. Our Performance Testing services address risks by testing under simulated, realistic user load conditions and common project constraints. The focus on this service is:; To provide confidence in the applications’ performance before deployment with objective data to support a go/no-go decision (for example end user response times).; To determine the scalability of the application and the capacity levels that the application can achieve (for example number of users that can be supported, limits of infrastructure).; To identify performance issues/bottlenecks and their causes. Where needed, provide detailed evidence that will speed up the resolution of problems.; To establish performance baseline for service measurement, provide critical information prior to launch to optimise infrastructure and support successful service operation management (for example failure behaviour beyond performance boundaries).; To monitor critical indicators so you are quickly aware of any changes to your expected levels of performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support hours 9 to 5 (UK time), Monday to Friday.; Clients have 9 to 5 access by email and telephone

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 06/03/2023
• What the ISO/IEC 27001 doesn’t cover: Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services; and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party; service providers. In accordance with Statement of Applicability version 5.n.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 21/07/2023
• What the PCI DSS doesn’t cover: Trustmarque is PCI-DSS Level 4 Compliant.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301 (Continuity and Data Recovery)
  • PSN

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £450 to £1,560 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.