Sword Health

Move

Move is a solution within Sword Health's portfolio focused on physical activity and movement tracking. The system includes features for activity management, goal setting, and member engagement around physical movement and exercise.

Features

• Real-time monitoring of physical movements and exercise patterns
• Personalised objective creation with progress tracking and milestones.
• Data-driven analysis of activity patterns and improvement opportunities.
• Structured exercise programs with detailed activity instructions.
• Incentive mechanism for achieving movement goals and milestones.
• Calendar-based planning tool for consistent movement commitment.
• Automatic detection and credit for spontaneous physical activities.
• Personalised recommendations based on physical health screening data.
• Seamless experience across mobile, web, and wearable devices.
• Visual representation of movement metrics and achievement trends.

Benefits

• Monitor progress and stay motivated with personalised targets.
• Get tailored activities based on your specific health needs.
• Build healthy habits through structured movement scheduling.
• Stay motivated with incentives for reaching activity milestones.
• Follow expert-designed workouts whenever and wherever you choose.
• Understand activity trends to optimise your physical health.
• Count all movement toward your wellness goals automatically.
• Fit physical activity into your life on your terms.
• See your improvement journey through clear, actionable metrics.
• Align physical activity with broader wellness outcomes effectively.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.eastwood@swordhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

971106914835061

Contact

Luke Eastwood
07596496242
l.eastwood@swordhealth.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For members without compatible devices, Sword provides a proprietary Move Wearable at no cost. Where a member wants to use their own device, compatibility is limited to Apple Watch Series 3+ and Wear OS 3.0+ devices (Google, Samsung, Citizen, Tag Heuer, Fossil) however new devices are added regularly.
• System requirements: Recent versions of ios and android

User support

• Email or online ticketing support: Yes
• Support response times: 1 day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: Move provides support through qualified physiotherapists. Members are matched with a dedicated qualified physiotherapist who creates customised exercise programs and provides ongoing support. ; Support Features ; - Qualified physiotherapists offer video calls on an as-needed basis for members with specific needs, questions, or concerns ; - Video calls are not required for the Move solution ; - Support is available through the Sword app interface, where members can access their programs alongside other Sword products ; - Members receive ongoing support through their weekly journey with different mini-assessments ; - Members can continue as "active+" members after their initial 8-week engagement period
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Sword Health helps users start with Move through: ; - Initial assessment (either with a physiotherapist or through self-guided surveys) ; - Pairing with a dedicated physiotherapist - Personalised weekly Move Plans based on user's needs and preferences ; - Technology provision (Move starter kit and wearable if needed) ; - Mobile app access for plans, tracking, and physiotherapist communication The entire experience is delivered through the mobile app with ongoing physiotherapist support via messaging, email, or phone.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Option to do so (in defined & limited circumstances as applicable) by getting in touch with Sword staff.
• End-of-contract process: A detailed service level agreement can be provided for services, this details all costings and end of contract provisions.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Move is exclusively a mobile app-based service with no desktop version for members.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Single Sign On is available
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the Move solution in several ways:; - Members can choose their physiotherapist ; - Plans are highly customised based on each member's:; - Medical history; - Pain levels; - Injuries; - Goals; - Current activity levels; - Personal preferences; ; Members receive personalised weekly plans with activities scheduled on their chosen exercise days. Physiotherapists design these customised Move Plans using insights collected during enrolment.

Scaling

• Independence of resources: Our cloud provider enables easy scaling with increased demand without affecting level of services provided

Analytics

• Service usage metrics: Yes
• Metrics types: Move Service Usage Metrics; ; User Metrics; - Total enrolments; - Unique active members; - Activation rate; - Completion rate; - Dropout rate; ; Engagement Metrics; - Total sessions; - Sessions per member; - Average session time (seconds); - Monthly session volume; - Month-over-month growth percentage; ; Performance Metrics; - Program completion rates; - User retention rates
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: A request can be made to Sword staff. CSV is the most commonly used export format
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Can be entered manually in data centre of the app
  • Can be pulled via integration with wearable devices

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Move does not have guaranteed availability.
• Approach to resilience: Available upon request.
• Outage reporting: A public dashboard is available

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is granted on least privilege principles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: HITRUST CSF
• Information security policies and processes: Sword Health’s security programme is built on the HITRUST CSF and reviewed annually through HITRUST/SOC 2 audits. Policies span data classification, incident management, SDLC, vulnerability management and access control. The CISO approves and oversees these policies and leads the security and incident‑response teams; a Privacy Officer controls data disclosures. Staff must report incidents to the Information Security, Risk & Compliance team immediately, and the organisation enforces compliance through mandatory training, documented processes and sanctions for violations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Sword Health’s change management/SDLC requires every change to be captured in a Jira ticket and then implemented, peer‑reviewed and tested before authorised personnel can merge or deploy it. All code is stored and versioned in GitHub, and infrastructure is defined through GitOps and immutable containers, so the history of each service component is preserved across its lifetime. Security impacts are addressed via secure‑coding standards, risk‑based design reviews, test suites that include security checks, and infrastructure controls such as firewalls, vulnerability scanning and default‑deny RBAC.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Sword Health’s vulnerability programme classifies issues by severity and commits to fixing critical findings within seven days, high within 30 days and medium within 90, while informational or low‑risk issues are re‑evaluated periodically. Threats are identified through annual penetration tests, static code analysis (Wiz for cloud infrastructure and Snyk for application code), continuous monitoring tools such as AWS GuardDuty and Google Cloud Security Command Center, and external scans. OS updates on laptops, smartphones and infrastructure containers are applied as soon as possible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sword Health uses a managed detection‑and‑response service (Expel) that ingests logs from employee devices, cloud platforms, identity systems and other tools to spot indicators of compromise. Any manually detected anomalies must be reported to InfoSec within six hours; the CSIRT investigates, isolates affected systems, disables compromised accounts and applies fixes. Response targets are tied to severity: critical incidents are addressed within two hours, moderate incidents within 24 hours and minor incidents within three days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Sword Health’s incident management plan defines playbooks for typical events (e.g., ransomware, stolen credentials, data loss and API compromises) and assigns severities that determine response windows—critical events are addressed within two hours, moderate within 24 hours and minor within three days. Users report suspected incidents to the Information Security team by raising a Jira ticket or emailing security within six hours of discovery. Each incident is logged in the Security Jira system and, once closed, a post‑incident report is produced summarising what happened and the remediation steps.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • HITRUST CSF
  • SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.eastwood@swordhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.