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Proact IT UK Limited

NHS Healthcare Digital Transformation, Data migration and Technology Services

Proact’s EPR (Electronic Patient Record) and Digital Capability Delivery and Transformation Services are designed to guide you from initial recognition of need, through to successful implementation and go live of a new EPR system. Our highly experienced team, drawn from our proven strategic alliance across Proact, Egress Group and Stalis

Features

  • Change readiness assessment
  • Programme leadership and change management
  • Five Case Model business case development
  • Option identification, evaluation, selection and procurement
  • User centric service design
  • EPR hosting platform and foundational infrastructure
  • Data integration and interoperability

Benefits

  • End-to-end coherent and systemic approach
  • Methodology deals with single or multi-organisation programmes
  • Integrated approach addresses, clinical, business and technology perspectives
  • Data quality, integration and interoperability and migration planning
  • Ensures all technology components are fit for purpose
  • Ensures a focus on delivering a clinical and business service
  • Provides challenge and critique to existing approaches

Pricing

£600 to £1,500 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@proact.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 7 1 6 1 1 9 7 5 9 9 5 8 0 6

Contact

Proact IT UK Limited Proact IT UK Sales
Telephone: 01246266300
Email: bids@proact.co.uk

Planning

Planning service
Yes
How the planning service works
The resources assigned will depend on the scope, size and complexity and communication requirements of the engagement.

For smaller scale, less complex work, the lead consultant will handle agreement of scope and required outcome definition and will provide a single point of communication for the work. They will schedule and manage resources to ensure successful delivery within the agreement parameters of outcome, quality, time and cost.

For larger scale and/or more complex, a project/programme manager will work on a fractional or dedicate basis to manage successful delivery of the engagement.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
This may be an explicit deliverable or constitute wider value delivery from the work through knowledge and capability development of your team. Scope definition between us and you will determine what is both require and beneficial here.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Migration of data, systems, technology platforms and infrastructure and working practices and business processes and workflows can be included within the scope of work. Training may be included alongside setup and migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
This can be included within scope, and we would expect this to be included for data, system, technology and infrastructure and working practice and business process migrations.
All of our documentation is quality assured prior to professionals services efforts commencing. In addition prior to go live a designated testing period is planned for and conducted to mutual agreement of both the customer and the Proact team.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Available through provision of a dedicated individual, team or one or more fractional roles, through a support contract covering required capabilities or on an ‘as required’ basis.

Service scope

Service constraints
Our Normal Service hours are 9.00 hours to 17.00 hours.
Service constraints The service is specific to your needs. It is only constrained by what is technically , legally, ethically, financially and organisationally feasible and by the scope of work we agree with you.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
A single point of contact will be nominated throughout the project.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK Limited
ISO/IEC 27001 accreditation date
27/04/2022
What the ISO/IEC 27001 doesn’t cover
Any products or services that fall outside of the managed cloud portfolio
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
IG-SOC

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Proact’s environmental sustainability strategy is founded on a whole-of-lifecycle, circular supply chain approach. Our Carbon Reduction Plan (CRP) commits to achieving ‘Net Zero’ carbon emissions by 2050, through maintaining annual records of our Scope 1, 2 and a subset of 3 emissions.
• We have implemented monitoring across all our services, to identify improvement initiatives for power consumption and CO2 emissions.
• We are transitioning our managed storage platforms to solid-state systems technology to deliver substantial power and reduce emissions.
We are committed to protecting the climate, having recently implemented solar roof panels at our head office, installed EV charge points, converted to LED lighting.
We encourage our employees to be environmentally conscious through our environmental training, cycle to work and electric car schemes, providing video conferencing tools and work from home programs to avoid unnecessary travel, source only 100% renewable electric.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.

Covid-19 recovery

Proact acknowledge that the COVID-19 pandemic has exacerbated existing economic and social challenges and created many new ones. As a responsible organisation we have continued to develop social values that provides additional benefits which can aid the recovery of local communities and economies, especially through employment, re-training and return to work opportunities, utilisation of employee volunteering days in community support opportunities, developing new ways of working and supporting the physical and mental health of those affected by the virus.
During the pandemic Proact launched a Loneliness guide Part 1 to support the impact of isolation, and the need to understanding loneliness and how to support themselves and others.
Following the lift of lock down, home working has become a permanent fixture in peoples lives, as such we decided to launch Loneliness guide Part 2, as we felt an obligation to continue to support and protect all our employees. Part 2 includes, Relationships and Interactions, talking about feelings, our connections online and media, and how to look out for the signs of loneliness.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.

Tackling economic inequality

Proact are committed to tackling economic inequality, including creating new opportunities, jobs, and skills, as well as increasing supply chain resilience Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.
We influence staff, suppliers, and customers in support of Proact’s development of scalable and future-proofed new methods to modernise delivery and increase productivity.
Proact continue to identify skills-gap to ensure we can provide all the necessary training to individuals, in 2023 Proact expanded its Apprenticeship scheme, which has enabled 20 more employees’ access to achieving recognised technology skills. Throughout 2023 and into 2024 Proact continued recruiting women-in-tech across the business to tackle the gender inequality.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.

Equal opportunity

Proact continues to drive equal opportunity, including reducing the disability employment gap and tackling workforce inequality, Improving health.
Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant and recognised qualifications.
Our policy is to protect all job applicants, employees, and those within our supply chain are not discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age, or disability.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request

Wellbeing

Influencing staff is our key objective and through the delivery to provide ongoing support in wellbeing, and the physical and mental health of every member of staff. We provide regular workshops, offering relevant media and access to private professional advice via several social media channels including 24/7 telephone support lines.
Within our Proact community support framework, we have developed a Wellbeing Hub, accessible by all staff, giving them an abundance of information including, Private healthcare, mental health first aiders, employee assistance programme that offers a confidential telephone services 24 hours a day, a Financial Wellbeing Money Centre offering an interactive budgeting course, debt related mental health counselling, and a dedicated recession-proofing health check.
Proact’s wellbeing hub continues to evolve as we listen to our employee needs, having recently introduced the Perkbox incentive that provides multiple savings on everyday purchase helping with the increased living costs, in conjunction with annual reviews and appraisals, Proact has rolled out a real living wage initiative for 2024.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.

Pricing

Price
£600 to £1,500 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@proact.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.