SPECIALIST COMPUTER CENTRES PLC

Xurrent (ITSM/SIAM/ESM) - Implementation by SCC

SCC enable you to implement your business operation on a platform configured to support your business strategy and objectives. When implementing your Xurrent platform, products and implementations, we ensure readiness for your business operation now and create a design that fits with your future business strategy and objectives.

Features

• Awareness and QA access to platform functionality
• Requirements (Process&Platform) Workshops focussed on configuration deliverables
• Guided Client Responsibilities and Preparation
• Early focus on data quality
• Administrator Coaching

Benefits

• Forward Thinking
• Streamline Your Business Processes
• Business Transformation
• Right Implementation Approach

£272 to £1,125 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

971619064323780

Contact

Warren Strain
01217667000
frameworksales@scc.com

Planning

• Planning service: Yes
• How the planning service works: The project starts with a comprehensive overview of the 4me solution and related application functionality, via a series of Awareness Sessions which will demonstrate functionality and explain how the system works. ; ; In addition, early access to the 4me QA account will enable process and administrator stakeholders to become familiar with the user interface and process features, which will ensure that the workshops are more effective and focussed.; The workshops will be focussed on developing a good foundational service catalogue from which other 4me processes will be enabled.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: 4me

Training

• Training service provided: Yes
• How the training service works: Service Catalogue Workshop – Workshop to provide education on service catalogue design and concepts to enable the service catalogue to be defined. ; ; 4me Administrator Training – Training to provide designated 4me administrators with the knowledge to administer and maintain the 4me platform. ; ; Specialist Training – Facilitate online, role specific specialist training, followed by Q&A sessions.
• Training is tied to specific services: Yes
• Services the training service works with: 4me

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A critical success factor is the preparation, by stakeholders, of data and configuration requirements according to guidance and templates which will be explained in the Requirements Workshops. Project team will provide templates, links to relevant preparation and training documentation, and checklists on items required for requirement definition. ; Having clean and fit-for-purpose reference data (Users, Locations, CMDB CIs etc.) is crucial to the system running smoothly and effectively in a production environment. SCC will advise on the best format and process to migrate reference data into 4me.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: 4me

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Multiple rounds of UAT prior to moving to production.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SCC can also provide a Support4me package to help manage the platform going forward. ; ; This includes. ; ; Monthly Usage Statements of licenses ; ; Number of licenses used ; ; Number of licenses remaining ; ; Estimated number of months remaining before PAYG ; ; Quarterly Customer Success Review ; ; Latest developments in 4me ; ; Review of 4me usage ; ; Customer Business Performance over the past quarter ; ; Future plans of the customer (4me Related) ; ; Future plans of the customer (Business Related) ; ; Q&A Session on 4me ; ; Reporting ; ; Live access into the 4me Reporting for all requests raised, completed, updated by SCC ; ; Monitoring ; ; Live access into the status pages for the 4me web and app areas. ; ; Break-Fix Support ; ; Standard Service Offering based on the licence purchased ; ; Break Fix support for application bugs only. ; ; If the bug is caused by a customer development / workflow / change to the applications, then these are not supported. Professional Services would be charged to fix these

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Dependent on customer requirements
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Support levels: Support levels depend on the customers requirement

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 06/07/2023
• What the ISO/IEC 27001 doesn’t cover: N/A - Our certification covers all locations and services provided by SCC.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard Data Security Manager
• PCI DSS accreditation date: 27/06/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 - Business Continuity
  • CAS (S) - Sanitisation of classified material

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.

  Covid-19 recovery

  SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.

  Tackling economic inequality

  SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.

  Equal opportunity

  SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.

  Wellbeing

  SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.

Pricing

• Price: £272 to £1,125 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.