RESOLUTION DATA MANAGEMENT LIMITED

DataSpace - Development and Building Control integrated or Modular solutions

Resolution provide intelligent, cloud-based solutions that transform how local authorities and Government departments manage building control and planning applications, inspections and compliance. Our integrated platform connects every stage of your workflow, from submission to approval, We help reduce processing times by upto 50%, eliminating compliance headaches with the right tools.

Features

• End to end application Management
• Intelligent plan-checking and inspection Apps.
• Application portal links - Submit a Plan/Planning Portal
• Intelligent public access and consultation
• Integrated GIS with Local Authority links
• Reporting and KPIs
• Intelligent workflows with processing checks and constraints
• Intelligent Decision and Completions with checks
• Integrated Document and Drawing management
• Payment and Finance control

Benefits

• Ensures regulatory compliance
• Manage Application Documents
• Optimised process management to ensure compliance
• Streamlined Plan checking and inspection management
• Document creation, population and integrated distribution
• Email Communication Management
• Efficient KPI reporting
• Two way client hub - for updates and notifications
• Workflow and Process Management, ensuring compliance
• Full supervision facilities, and peer review

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.james@resolutiondm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

971677597313361

Contact

Tony James
07976797984
tony.james@resolutiondm.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: IOS or android

User support

• Email or online ticketing support: Yes
• Support response times: We aim for a response within minutes but definitely within 8 hours, Monday to Friday. Priority is given by the support team dependent on impact of the problem on the clients business
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is part of the annual subscription. It covers phone and email support. Where a support agent deems it would be a better route they may offer a teams session to provide better support. Where there is clearly a major deficit in the users knowledge, the support agent may ask that the user orders more training.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a complete on-boarding service, including consultation, training onsite or online.; Consultation provides a full investigation into existing data sources and the best way to onboard the data and configuration. The consultant will have a detailed understanding of building control procedures and operating standard rules.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can export the meta-data directly themselves, a chargeable a ingle tier export for application and documents is available, however it is advised that a bespoke export should be adopted to allow the greatest business intelligence and continuity.
• End-of-contract process: A standard single tier export will be provided and made available as a secure FTP download. However a full service to prepare data in a suitable way to suit whatever the recipient system is will be offered at additional cost
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The screen will vary in layout when accessed on a smaller screened device, but functionality is the same
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Virtually all aspects of the system are configurable, including Meta data, documents, emails, workflows, Inspection and Plancheck regimes.; Restricted to trained Super Users

Scaling

• Independence of resources: To be defined

Analytics

• Service usage metrics: Yes
• Metrics types: To be defined
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: To be defined
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL
  • MS Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • SQL
  • MS Excel
  • Oracle

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our system is designed for total availability and is hosted across multiple servers in a constantly updated VM-Ware environment which is not dependent on small hardware resilience.; We have no SLA arrangement, but promise a best efforts arrangement that has resulted in our service being unavailable for less than 2 business hours in the last 5 years
• Approach to resilience: The service is hosted in a managed virtual server environment, in a VM-Ware setup which is not dependent on physical hardware resilience. It is hosted only on UK and highly certified data-centres.
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Any management access has to be approved by a lead contact defined at the start of the contract. No security enhancements will be provided without written authorisation of this individual. Depending on the level requested a policy is in place to also make phone contact on top of an email approval. Anyone accessing the management interface will not be approved unless management interface training has been done.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Most of our security principles are adopted from our hosting provider. Data storage and accessibility criteria are approved at board level and any variation has to be approved at that level.
• Information security policies and processes: Most of our security principles are adopted from our hosting provider. Data storage and accessibility criteria are approved at board level and any variation has to be approved at that level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any software changes are tested internally using a sandbox account to assess security and functionality issues. Upon successful internal testing a subscribed beta set of clients assess the updates functionality and suitability criteria. The majority of updates are within the logged in environment and are typically user interface changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Maintenance of the actual server environment is maintained to the highest standards by our G-Cloud approved supplier. Security patches and indeed all OS updated are applied as soon as they become available during the hours of 2am to 4am. Our hosting provider provides most details, along with subscriptions to third party security websites that provide details of recently exposed vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This service is provided by our hosted Cloud Service provider who is G-Cloud approved
• Incident management type: Supplier-defined controls
• Incident management approach: This is defined by our G-Cloud approved supplier
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: This is by prior arrangement and is dependent on taking some paid for training. It would also be time limited, and may only be used for assessment purposes.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.james@resolutiondm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.