Specialist Computer Centres plc
SCC Cloud Observe
Cloud Observe allows you to monitor your environment with precision and confidence as you enhance visibility, reduce downtime and increase efficiencies.
Using a leading, cloud-based monitoring platform, this service offers a complete picture of your estate for efficient, automated problem identification and resolution.
Features
- 24/7/365 monitoring
- Automated alerting
- Curated dashboards
- Service requests
- End to end visibility
- Consume as you go
- Too consolidation
- Data aggregation
- Modern cloud-based tooling
Benefits
- Access to best in breed tools
- Use innovation points
- Focus on what matters most
- Single source of truth
- Enhanced end to end visibility
Pricing
£500 an instance a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 7 2 5 1 0 0 3 8 6 1 5 0 2 0
Contact
Specialist Computer Centres plc
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Azure
Training
- Training service provided
- Yes
- How the training service works
- Familiarisation training will be provided for SCC Vision Portal during onboarding
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
SCC will provide support for incident management, requests
for change, and information requests.
Service scope
- Service constraints
-
We will provide the Service subject to the following dependencies:
• All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for this service would escalated via the Account Manager. They will then address an issue through to resolution.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA (Lloyds Registrar)
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified material
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £500 an instance a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.