Goldstone Media Limited

User experience services

Goldstone’s UX design service is focused on delivering a user-centred experience for your product, service or organisation.

Features

• User research to understand user landscape
• Persona creation to create design archetypes
• Customer and user flow mapping
• Designs to GDS service standards
• All levels of prototype fidelity
• Work with product owners to bring a vision to life
• Expertise in GOV.UK design system and prototype kit
• Design for all browsers and apps
• Experts at creating design systems
• Design coaching to junior designers

Benefits

• A compelling digital experience that will best service your users
• An end to end joined up user experience
• A clear and researched view of your users
• A clearer understanding of user flow through a service
• Higher level of design ability through the teams
• Design systems and patterns that grow with your user needs
• A clear alignment to GDS service standards

£475 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@goldstoneassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

972586684376058

Contact

Mark Hazelby
01323400402
bids@goldstoneassociates.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our services span Discovery, Alpha, Beta to Live delivery phases, meaning we’re able to support you at any stage in the project lifecycle.; ; We put the user at the very heart of our work. We base whole projects and services around their needs, whilst also meeting organisational strategic aims. ; ; We typically work in fortnightly sprints, which helps to show frequent progress and allay fears and uncertainty as the project progresses. It also allows for more efficient and effective knowledge transfer to happy gradually, rather than just at the end of a project. ; ; Our whole approach follows government and NHS service and design standards, as set out in the government service manual and technology code of practice.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work collaboratively with you to adopt a one-team culture and create an open and transparent partnership. This includes helping to build your team’s capability, skills and knowledge as part of our knowledge transfer activities. We also provide bespoke training in a range of formats that suit different learning styles.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help public sector clients with migration services between cloud-based solutions and from legacy systems.; ; We use the information gathered from user and technical research to identify the best solution for the new or existing service and work with you to create a clear roadmap for the migration of your service to the cloud.; ; We are technology agnostic: we provide objective recommendations that best suit user and organsiational needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We adopt an agile methodology, which aligns with the government service manual and the technology code of practice. Our approach incorporates elements of best practice in project management and delivery, including: continuous integration (code builds and tests), continuous delivery (code release and deployment) and monitoring (performance, user-experience).

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the service levels we agree.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide email, telephone and onsite support to help you across the project to implement our recommendations. Costs are dependent on the amount of support required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We want our people to do their bit to protect or improve their local environment. ; ; That’s why we’ve created more than 100 annual e-days, so our staff and supply-chain workers can get into their community to focus on environmental work and projects that add real value to their local area. ; ; We provide their salary or day rates, they provide ingenuity, braun or hard work.; ; So far our team members have:; ; - planted a native garden; - started community vegetable gardens; - created a home for school yard critters, butterflies, frogs and lizards; - created a butterfly garden in a local residential home; - planted trees outside community centres; - done beach and community litter picks; - installed a community bee hive; ; As we grow as a business, so will the number of e-days available to our team. ; ; We also work closely with our clients and their teams to identify informal ways of improving their organisation’s operation and reducing the impact of climate change. ; ; For instance one of our workers helped a government agency to cut by 35% the amount of photocopying paper that was needed, just by turning on double-sided printing as a default setting. ; ; Of course climate change remains one of the most critical global challenges facing humanity. And whilst digital design and development drains the globe's energy, the World Economic Forum has stated that technology can cut global emissions by 15%.; ; That's why we have adopted Digital Detox's Green Report principles in our work, to create a more sustainable and clean world. We are in discussions with them to see how we can partner in this work in the future, and to bring forward opportunities for our clients to benefit from this work too.

  Covid-19 recovery

  We advise the professional body for pathology medicine professionals on a large-scale transformation to reduce the amount of unnecessary lab tests that are requested by primary care providers in the NHS. ; ; Testing is a cornerstone of medical practice and helps the detection and diagnosis of conditions and diseases including cancer, diabetes and arthritis. Across the UK, laboratories process over 300,000 tests each day costing the NHS nearly £3 billion each year and GPs currently spend up to 2 hours per day reviewing pathology tests. However, NHS research suggests 40% of these tests are considered unnecessary. and staffing shortages mean patients are experiencing record levels of wait-times for test results. ; ; Our advice is helping the organisation to develop a new platform to support clinicians to choose the most appropriate test for patients; increasing patient outcomes and reducing costs. Patients will benefit from accessible information that explains the benefits and risks associated with their tests, delivered in the most appropriate format.; ; Our vision is to leverage digital technologies to transform how pathology services help deliver patient-centred care across the UK and beyond, in a bit to reduce the impact created on wait times by Covid-19.

  Equal opportunity

  We are committed to tackling workforce inequality. That’s why we have:; ; - appointed a board-level advisor on equality and diversity; - a vision and values that embrace equality, diversity, respect and inclusion; - annual Acas equality, diversity and inclusion training for directors and staff; - annual unconscious bias training for all directors and staff; - unbiased recruitment processes; - annual diversity and inclusion review of our policies and procedures; - a modern slavery policy that requires frequent review of our supply chain; We encourage:; - staff to join professional networks (including Women in Tech, UK Black Tech, Out in Tech); - the celebration of inclusive events, including those in the organisations or communities where we work (such as black history month, LGBT history month, mental health awareness week, neurodiversity celebration week); - our staff joining and being active in client staff networks during our engagement

  Wellbeing

  We offer all of our clients the opportunity to benefit from a wellbeing healthcheck undertaken by our resident health and wellbeing psychologist.; ; The healthcheck covers:; ; 1. Staff happiness: your team members are empowered to achieve a sense of control and resilience in their day to day work by ensuring they have the practical tools and techniques they need for managing workload and everyday sources of stress.; ; 2. Staff resilience: your staff know how to ‘refill the tank’. They understand where they get their energy from, and are supported in developing strategies for getting more of it.; ; 3. Staff recovery: the organisation proactively provides a range of targeted interventions to help people recover and build back from the wellbeing challenges they are experiencing.; ; 4. Organisational leadership: the organisation has a clear wellbeing strategy in place. It actively works with and supports managers and leaders to embed practices to address the structural and cultural causes of poor wellbeing.; ; It’s designed to measure and benchmark your current wellbeing performance and provide recommendations for quick, cost-effective ways to improve. ; ; This is a service we use ourselves, to ensure we’re doing all we can to maintain or improve the wellbeing of our delivery teams. ; ; We offer our all clients access to the same service, as a way of objectively influencing change and improving the physical and mental health of your staff team.

Pricing

• Price: £475 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@goldstoneassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.