INTEGRATION360 LIMITED

Document360

Document360 is an online AI powered knowledge base platform to host and create documentation for customers and teams.

Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.

Features

• Customer Knowledge Base
• Internal Knowledge Base
• API Documentation
• Help documentation

Benefits

• Lower cost of ownership of maintaining documentation
• Provide excellent quality documentation
• Lower support tickets by helping users
• Better customer experience by providing good quality help

£0 to £599 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.stephenson@kovai.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

972599855813475

Contact

Michael Stephenson
07971912353
michael.stephenson@kovai.co

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Turbo360 extends Microsoft Azure
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: There are none
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See service terms
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please refer to support terms
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online documentation and product walk throughs
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The user can export their data in various formats
• End-of-contract process: At the end of the agreement the customer can cancel the contract and there are no additional costs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Almost all activities in the application can be used via the API
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Segregation on multi-tenant platform

Analytics

• Service usage metrics: Yes
• Metrics types: These are available within the application
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Customers can also choose to self host the solution where data storage can be configured to their requirements
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Export knowledge base to various formats
• Data export formats: Other
• Other data export formats:
  • PDF
  • Word
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% for Production uptime
• Approach to resilience: Available on request
• Outage reporting: Email alerts; Public Dashboard; In App Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: This is controlled by either Entra ID group access or in app RBAC permissions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: Information can be supplied upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow a details DevOps based process for managing configuration and change within our product.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information can be supplied on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information can be supplied on request
• Incident management type: Supplier-defined controls
• Incident management approach: Information can be supplied upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By using Document360 you will be much more effective at documentation management and reduce the overhead of effectively running a remote or onsite team. Being more effective at documentation will reduce the wasted time in processing requests for more information from internal and external customers. All of this waste reduction improves efficiency and reduces resource consumption which is good for the environment

Pricing

• Price: £0 to £599 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Public knowledgebase ; 2 users ; 1 workspace
• Link to free trial: https://document360.com/signup/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.stephenson@kovai.co. Tell them what format you need. It will help if you say what assistive technology you use.