Jumping Rivers Ltd

Posit Health Check : Post-Installation (previously RStudio)

This service is designed to review an existing Posit installation based on a client's concern that it is not optimally configured, correct or simply for peace of mind. We run over technical elements to ensure the products were installed, integrated and configured correctly based on the need of the business.

Features

• Review of Posit environment
• Reconfiguration advice and guidance
• Documented discovery
• User Study (Posit users)

Benefits

• Peace of mind for their Posit environments
• Access to our Data Platform Engineers
• Documented review for audit purposes
• Problem/error solving service
• Full understanding of your Posit environment
• Areas identified for improvement
• Best practice Posit environment guidance

£3,000.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

972761804557324

Contact

Esther Gillespie
07740285328
hello@jumpingrivers.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We can provide training for the use of RStudio products if required. This is outside of scope for this service but can be requested separately.
• Training is tied to specific services: Yes
• Services the training service works with:
  • RStudio Training Courses
  • RStudio Academy

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This service reviews the performance of an RStudio environment setup in-house for peace of mind. We provide documentation to show any room for improvement or reconfiguration required on the system based on best practice RStudio setups.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: RStudio Software is supported by our Support & Maintenance service along with Ad-hoc Support

Service scope

• Service constraints: In order to provide the service we will require access to the client's network (unless over the shoulder installation is preferred). They will need to have attempted to install RStudio themselves and have RStudio Enterprise products.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 48 hours SLA response time
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We provide access to our Data Engineers and Data Scientists who are present for the service that is purchased. Support is a separate service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19th June 2023
• What the ISO/IEC 27001 doesn’t cover: Example of exclusions ; ; 8.2.2 ; Labelling of information An appropriate set of procedures for information labelling shall be developed and implemented in accordance with the information classification scheme adopted by the Organisation; 8.3.2 Disposal of media Media shall be disposed of securely when no longer required, using formal procedures; 8.3.3 Physical media transfer Media containing information shall be protected against unauthorised access, misuse or corruption during transportation; 11.1.4 Protecting against external and environmental threats Physical protection against natural disasters, malicious attack or accidents shall be designed and applied; 11.1.5 Working in secure areas Procedures for working in secure areas shall be designed and applied; 11.2.1 Equipment siting and protection Equipment shall be sited and protected to reduce the risks from environmental threats and hazards, and opportunities for unauthorised access.; 11.2.2 Supporting utilities Equipment shall be protected from power failures and other disruptions caused by failures in supporting utilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We will promote sustainable working practices through employee sustainability guidelines.; When working in the office, our employees will utilise the comprehensive recycling and food waste management facilities throughout the building, including separate bins for paper, plastic, and other recyclable materials. We will also use the food waste bins available for composting and reduce organic waste sent to landfills.; We will continue to stay in our chosen office building due to its sustainability initiatives, including the building being equipped with solar panels to help reduce our reliance on fossil fuels and decrease greenhouse gas emissions.

  Tackling economic inequality

  We will actively support the communities in which we operate through education, volunteering, facilitating data science events, and community engagement initiatives.; We will implement a formal volunteering policy for our employees to promote giving back to the local and data science community.; We will promote diversity and inclusion in the workplace by fostering a culture that respects and values differences in gender, race, ethnicity, age, sexual orientation, abilities and background.; We will ensure fair wages and benefits through annual salary reviews and make sure that working conditions for all employees and contractors adhere to UK employment law and regulations, fostering a safe and healthy work environment.; Where possible, we will always prefer to partner with suppliers who have sustainable practices and/or are local to the North East.; Through structured progression and goal-setting frameworks, we will invest in employee training and development to enhance skills, knowledge, and capabilities, empowering individuals to reach their full potential and contribute meaningfully to society.; We will prioritise customer satisfaction by offering high-quality service, transparent pricing, and responsive customer support whilst ensuring ethical marketing practices.; We will prioritise the physical & mental health of employees by providing healthcare resources, including health insurance and 24/7 employee assistance programs.

  Equal opportunity

  Jumping Rivers is committed to encouraging equality, diversity and inclusion among our workforce. We aim to provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of;; ● Age; ● Disability; ● Gender reassignment; ● Marriage or civil partnership; ● Pregnancy and maternity; ● Race (including colour, nationality, and ethnic or national origin); ● Religion or belief; ● Sex; ● Sexual orientation.; Oppose and avoid all forms of unlawful discrimination. This includes; ● Pay and benefits; ● Terms and conditions of employment; ● Dealing with grievances and discipline; ● Dismissal; ● Redundancy; ● Leave for parents; ● Requests for flexible working; ● Selection for employment, promotion, training or other developmental opportunities.; ; In line with the Jumping Rivers Anti-bullying and harassment policy, we encourage and support equality,diversity, and inclusion in the workplace. Jumping Rivers will make training, development, and progress opportunities available to all staff members, who will be encouraged to develop their full potential.; Decision-making concerning Jumping Rivers’ staff will be based on merit (apart from any necessary and limited exemptions and exceptions allowed under the Equality Act).; Jumping Rivers commits to reviewing employment practices and procedures when necessary to ensure fairness and update them and the policy to take account of changes in the law.

  Wellbeing

  We will implement a formal volunteering policy for our employees to promote giving back to the local and data science community.; ; We will promote diversity and inclusion in the workplace by fostering a culture that respects and values differences in gender, race, ethnicity, age, sexual orientation, abilities and background.; ; We will ensure fair wages and benefits through annual salary reviews and make sure that working conditions for all employees and contractors adhere to UK employment law and regulations, fostering a safe and healthy work environment.; ; Through structured progression and goal-setting frameworks, we will invest in employee training and development to enhance skills, knowledge, and capabilities, empowering individuals to reach their full potential and contribute meaningfully to society.; ; We will prioritise the physical & mental health of employees by providing healthcare resources, including health insurance and 24/7 employee assistance programs.

Pricing

• Price: £3,000.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.