Softcat Limited

Progress MOVEit Cloud

Secure collaboration and automated file transfers of sensitive data and advanced workflow automation capabilities without the need for scripting. Encryption and activity tracking enable compliance with regulations such as PCI, HIPAA, and GDPR. It reduces the risk of data loss and non-compliance with a fully-auditable and managed file transfer solution.

Features

• File Transfer protocols - FTP, FTPS, SFTP, HTTP/S, SMTP/POP3

Benefits

• Securely transfer business critical information

£158 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

972947471851095

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Accessible by web browser (IE, Edge, Firefox, Chrome, Safari)
  • Accessible by Outlook email
  • Accessible by mobile device (iOS or Android)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the severity of the issue. For questions (not critical system-down issues) we look to respond within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: With a current MOVEit Cloud subscription in place, this entitles customers to access Technical support via email and phone on a 24x7x365 basis. Mission critical support is optionally available for additional costs. Please check https://community.progress.com/s/products/support/service-level-objectives-cloud for detailed information.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new MOVEit Cloud customers are onboarded to the service via a formal 6 week program to ensure that they are set up and understand how to start using the service. Each MOVEit Cloud subscription also includes access to online learning and technical training for MOVEit Cloud.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers are responsible for downloading their data before cancelling the contract, customers can request a data extract at additional costs.
• End-of-contract process: We have a formal decommissioning process which is followed when a contract comes to an end. MOVEit Cloud customers are responsible for downloading their data before cancelling the contract. Their MOVEit Cloud ORG and it’s data will then be securely deleted after the subscription has been cancelled

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both mobile and desktop services support person to person use cases like:; •Uploading and Downloading of files; •Uploading videos and pictures; •Sending Secure Mail and Attachments; •Performing file and and folder editing tasks and; •Shared Folders with other users; ; The mobile app does allow for taking photos or videos and then uploading these to securely transfer and share them.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web browser based and logged
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: MOVEit provides a REST, Java and .NET API.; The REST API enables you to develop, integrate, and deploy secure file transfer and management applications that leverage your organisation or system-wide MOVEit Transfer solution. Using the Transfer REST API , you can connect systems and clients to MOVEit Transfer using simple HTTP calls
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Depending on their needs users can change settings like the default password length and complexity, or they may want to change the login screen logo or reflect a login message. There are several other settings including:; - user settings; - group settings; - folder settings; - package settings; - contacts; - system settings

Scaling

• Independence of resources: MOVEit Cloud has a flexible architecture that delivers scalability and high availability to all multi-tenant customers. ; ; Noisy neighbors is always a risk on a shared environment, which is why we also offer a MOVEit Cloud Dedicated option. With that said, we do have protections in place to help with these scenarios and we heavily monitor for other scenarios. If it's discovered that someone is causing system issues, we will take steps to ensure the stability of the system first, and then we will work with that customer to try and resolve the issue.

Analytics

• Service usage metrics: Yes
• Metrics types: MOVEit provides live view via active dashboards of file and package transfer statue in an easy to use grid. This can be viewed in interactive mode which allows selectable and sortable status report and as well as full view which allows you to select one or more views as a full screen view.; You can use Live View to:; • Track volume of transfers (outgoing and incoming) at a glance.; • Track latency of ongoing or recent transfers.; • Track large and important transfers.; • Quickly troubleshoot any incidents that could occur during daily operations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Progress

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Essential security measures for cloud services such as end-to-end encryption including storage encryption (“data-at-rest”); non-repudiation; FIPS 140-2 validated cryptography ; ; Intrusion detection and vulnerability scans; full control over user access and permissions ; ; Centralised user authentication and single sign-on via SAML 2.0 integration to IdP systems; separation of administrator duties ; ; Audit trails of all activities
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Files are accessible via the MOVEit Interfaces, HTTPS, SFTP or FTPS. Data can be easily exported with any SFTP/FTPS client. Logging data in the database can be exported from the MOVEit user interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Files can be exported as the original file format,
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: No limitations in file formats, any files can be used.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: MOVEit Cloud is a fully cloud hosted solution providing a highly available and fully resilient solution - guaranteeing a 99.9% uptime with an RTO of 2 hours and RPO of 15 minutes.
• Approach to resilience: We have an RPO of 15 minutes and a RTO of 2 hours for MOVEit Cloud.; Please see supporting document 'MOVEit Cloud Service Description' which provides more detail on the Service Availability. Our Cloud Operations team performs proactive maintenance and monitors the Service 24x7x365. Assuming incidents and events are within our reasonable control, we will use commercially reasonable efforts to make the Service available 99.9% of the time (the “Uptime Performance Target”)
• Outage reporting: MOVEit Cloud guarantees a 99.9% uptime and details of outages are broadcast to customers and also available on this website: https://status.moveitcloud.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: For user authentication, MOVEit Cloud provides the ability to authenticate users to external LDAP and/or RADIUS servers. Microsoft Active Directory (AD) operates as an LDAP server, so MOVEit can authenticate to it natively. Both of these can be secured at the transport level (we encourage the use of LDAP over SSL) and related credentials are stored encrypted within MOVEit.; ; In addition to authenticating existing users against external sources, MOVEit Cloud can create new users, often as a clone of an existing template user. For more details please contact
• Access restrictions in management interfaces and support channels: Access to the back-end MOVEit Cloud environment is only available to the MOVEit CloudOps team. Access permissions go through an approval process, and access is reviewed quarterly by our security team, and annually by a 3rd party auditor.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: For any user requiring access, MOVEit Cloud provides the ability to authenticate against external LDAP and/or RADIUS servers. Microsoft Active Directory (AD) operates as an LDAP server, so MOVEit can authenticate to it natively. Both of these can be secured at the transport level (we encourage the use of LDAP over SSL) and related credentials are stored encrypted within MOVEit.; ; In addition to authenticating existing users against external sources, MOVEit Cloud can create new users, often as a clone of an existing template user. For more detail please contact

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 13/07/2022
• What the ISO/IEC 27001 doesn’t cover: MOVEit is not ISO certified, but we use ISO certified datacenters from Microsoft, Progress' compliance strategy is SOC2.; ; More information:; ; MOVEit Cloud combines the security, centralised access controls, file encryption and activity tracking of MOVEit Transfer with the convenience of a cloud-based service.; MOVEit Cloud protects your most valuable asset – your data – by incorporating essential security measures for cloud services such as end-to-end encryption including storage encryption (“data-at-rest”); non-repudiation; FIPS 140-2 validated cryptography; intrusion detection and vulnerability scans; full control over user access and permissions; centralised user authentication and single sign-on via SAML 2.0 integration to IdP systems; separation of administrator duties; audit trails of all activities; separate encryption keys for each customer and each file; and only users you authorise have access to the contents of your files. MOVEit Cloud is the first managed file transfer (MFT) service provider to fully support HIPAA, HITECH and HIPAA Omnibus standards, PCI DSS certification, Common Criteria certification and OWASP Top Ten list of security vulnerabilities. MOVEit Cloud is also GDPR Ready.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 360 Advanced
• PCI DSS accreditation date: 19/06/2021
• What the PCI DSS doesn’t cover: Product is fully covered
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 and HIPAA
  • https://www.progress.com/security

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 PCI-DSS HIPAA GDPR SOX BASEL I/II/III FIPS
• Information security policies and processes: Progress has an Information Security Policy in place which can be downloaded here - https://www.progress.com/security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use JIRA to track configuration changes in compliance with the PCI DSS standards mentioned in above question.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is our public product security policy statement:; https://community.progress.com/s/article/Product-Security-Policy-Statement; ; In addition to this policy, we have internally policies defined which are PCI compliant in relation to vulnerability management standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage AlertLogic for our IDS, CiscoAMP for our anti-virus solution, NewRelic and GrayLog to monitor application performance, and security related tools within Azure.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a multi-phase incident response plan documented in our policies:; Phase 1: Detection, Assessment and Triage; Phase 2: Containment, Evidence Collection, Analysis and Investigation and Mitigation; Phase 3: Remediation, Recovery, and Post-Mortem

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Scottish Wide Area Network (SWAN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £158 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Try A Cloud-based Deployment of Our Managed File Transfer Software; Try a free 30-day fully functional trial of MOVEit Cloud which delivers the security, reliability and compliance benefits of Managed File Transfer with a best-in-class deployment maintained by Progress MFT and security experts
• Link to free trial: https://www.ipswitch.com/forms/free-trials/moveit-cloud

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.