Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

BABELQUEST

HubSpot Solutions Partner and HubSpot Consultancy

We are a HubSpot Solutions Partner and HubSpot Consultancy

Features

  • Consult on evaluating HubSpot vs other CRM systems
  • Implementation of new HubSpot CRM
  • Optimisation of existing HubSpot CRM
  • Integration of HubSpot CRM with other systems
  • Onboarding and training of users of HubSpot CRM

Benefits

  • Increase revenue and margin growth from additional sales
  • Increase user adoption of HubSpot CRM, improving data
  • Rapid implementation of HubSpot CRM with minimal disruption
  • Drive ongoing growth with continuous improvement
  • Attribute value to marketing activity
  • Forecast sales based on buyer and user activity
  • Improve customer service with automation

Pricing

£1,280 to £1,667 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eric@babelquest.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 7 2 9 4 8 3 9 0 9 9 7 1 5 3

Contact

BABELQUEST Eric Murphy
Telephone: 07775590383
Email: eric@babelquest.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/a
System requirements
HubSpot is a Cloud based platforms, there are few limitations.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
One working day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Consultancy projects are resourced with a specialist consultant and a project manager. An account manager is also provided to drive best practice service standards.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer guided onboarding, virtual and onsite training as well as a support desk.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is kept within the client's own HubSpot portal.
End-of-contract process
Contracts are built around a specific project and are costed as such. Offboarding includes ensuring that the client has access to all of their relevant systems, data and process documentation to continue usage without us if required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is reduced functionality, the mobile service is focussed and optimised on the needs of mobile users
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Open API allows configuration, migration of data, bi-directional integration with other systems, user management and analytics.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Services can be customised to meet specific project management requirements, commercial models, and delivery methods (e.g online vs in-person).

Scaling

Independence of resources
We work with specifically named people. We also configure HubSpot so that access / permissions are created.

Analytics

Service usage metrics
Yes
Metrics types
HubSpot offers a comprehensive selection of service metric.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
HubSpot

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Communications between HubSpot services are protected by using Virtual Private Networks and encrypted network protocols. Data is encrypted at rest to help protect against unauthorized access
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Using the export functionality in HubSpot.
Data export formats
  • CSV
  • Other
Other data export formats
Xls
Data import formats
  • CSV
  • Other
Other data import formats
Xls

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
BabelQuest is open during office hours, Monday to Friday. We are closed on weekends and bank holidays. Guaranteed availability beyond these times are subject to additional cost. If it is mutually decided that a refund is due, this will be paid by bank transfer.
Approach to resilience
This is available on request.
Outage reporting
A text alert/email gets sent to Hubspot User to let them know so they can announce to customers in the platform and on twitter about the temporary outage

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Individual access is set within the HubSpot portal.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
We have a full suite of IT, data security policies and processes in place. These are enforced by the director of operations, who reports directly into the managing director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Project scope is defined in a solution design session of which a document is produced (the solution design document) agreeing the approach for the project. If there are changes required (and agreed), these will be documented in a change control section of the solution design document.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Dynamic application scans, static code analysis and vulnerability scans are run on a daily basis
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Dynamic application scans, static code analysis and vulnerability scans are run on a daily basis
Incident management type
Supplier-defined controls
Incident management approach
Incidents are report to the director of operations. This is done via email. Incident are logged and filed on Google Drive.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

HubSpot's vision is to reach net-zero carbon by 2040. HubSpot submitted their science-based targets to the Science Based Targets initiative (SBTi), and they are proud that their targets have now been validated. With this validation, HubSpot join just over 400 companies that have boldly committed to reaching net-zero by 2040

Pricing

Price
£1,280 to £1,667 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Pre-sales technical and service scoping, includes solutions architecture, demonstrations, project planning. Existing HubSpot portals get a healthcheck audit.
Link to free trial
https://www.babelquest.co.uk/en/hubspot-health-check

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eric@babelquest.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.