AIRWAVE EUROPE LTD.

Digital Signage by Airwave

Airwave's Cloud based, end-to-end digital signage managed service enables Healthcare estate in-house displays, reception screens, video-walls displaying targeted content in real time or from patient devices, and Kiosk or similar interaction. Services include internet, TV, Telephony, patient engagement, and advertising opportunities.The service can be buyer branded and is fully customisable.

Features

• Patient engagement for enhanced experience and healthcare education
• Wayfinding to assist patient & visitors navigate healthcare estate
• Patient engagement for enhanced experience and healthcare education
• Integration with a hospital electronic health records system
• Self-service kiosk enabled check-in, wait time progress, etc..
• Facilitates advertising and associated revenue opportunities for healthcare providers
• Content tailored to location, audience, time of day
• External provider content integration e.g. news feeds, Social Media channels
• Intuitive cloud based solution, drag and drop, customisable data anaytics
• Simple content scheduling using playlist and calendar

Benefits

• Value for money information entertainment & Patient/Family communication solution
• Flexible, scalable, future proof to suit changing hospital needs
• Enhances operational efficiency by reducing burden on healthcare practitioners.
• Integration with hospital-wide digital signage builds consistency in brand identity
• Authentication activates patients services and clears users credentials on discharge
• Reduced equipment need -patient's devices are the remote/TV
• Additional revenue streams via advertising, premium content
• Mediagate product adds SMART TV functionality to non smart displays
• Remote, ticketed, fast repairs minimise disruption to patients and staff
• Single provider, end-to-end solution

£2,500 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dean.moody@airwave.tv. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

973160591575527

Contact

Dean Moody
01403 783483
dean.moody@airwave.tv

Planning

• Planning service: Yes
• How the planning service works: Airwave appoint a project manager to collaborate on discovery with all stakeholders, completing a business analysis to formulate usage criteria aligning with solution functionality and security requirements. This delivers to all parties a solution design and implementation plan to ensure the specifications and expectations will be met.; ; We then produce detailed design and implementation document for formal review, agree detailed planning design and sign-off based on;; • Functional design and publish to stakeholders for review; ; • Confirm detailed deliverables against client expectations; ; • Produce a RAG-based risk register and mitigation strategy; ; • Definition of dependencies on client; ; • Define client IP infrastructure details such as IP addresses, network availability & communication ports, network security requirements & network bandwidth requirements
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We oversee testing and QA by simulating multiple concurrent usage sessions, monitoring system statistics to identify any snagging issues and client usage monitored to identify any customisation works or client change requests. Technical stress tests will be conducted to ensure robust installation and performance, including for any future expansion to the deployed solution.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Airwave operates cloud hosting support specifically for all of our own services. ; ; We operate our support with three Priority Levels: - Priority 1 (P1) - total service outage/loss of Service. - Priority 2 (P2) - serious service degradation - Priority 3 (P3) - service requests and minor/cosmetic issues. Incidents are triaged and categorised (P1, P2 or P3) by the Helpdesk. We routinely resolve most P3 remotely, which will normally carry no charge. Where a P1 or P2 cannot be resolved remotely, our engineering team are despatched by the help desk teams to site. We have a ticketing system and sophisticated incident management system that tracks progress on all faults once received by the Helpdesk. Where deemed appropriate, and in all P1 cases, immediate escalation is triggered for senior level intervention and management of any required resolution actions. Coast for call outs is dependent on the fault, whether warranty is involved, or third party intervention. We work closely with our customers and develop a bespoke service wrap and tariffs on each service we deploy.

Service scope

• Service constraints: We provision the services based on a mix of existing and any new/additional cloud environments and associated equipment. Some services may be limited based on the vendor and cloud/network configuration. We would confirm any limitations during the cloud/network discovery stage

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Airwave provides support via email and live chat/online 24/7/365. Support Desk available 9-5 Monday-Friday excluding bank holidays. Our response times weekdays are within one hour for Triage, fixes based on scale of issue on a P1 to P3 basis.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Each hosted solution we provide is bespoke, so no specific Assistive Technology (AT) is carried out. Our services can when required provide AT solutions, particularly visual aided, and are WCAG 2.1AA compliant. We routinely support users directly, though AT users are not singled out to us.
• Support levels: (P1) - total service outage/loss of Service. - Priority 2 (P2) - serious service degradation - Priority 3 (P3) - service requests and minor/cosmetic issues. Incidents are triaged and categorised (P1, P2 or P3) by the Helpdesk. We routinely resolve most P3 remotely, which will normally carry no charge. Where a P1 or P2 cannot be resolved remotely, our engineering team are despatched by the help desk teams to site. We have a ticketing system and sophisticated incident management system that tracks progress on all faults once received by the Helpdesk. Where deemed appropriate, and in all P1 cases, immediate escalation is triggered for senior level intervention and management of any required resolution actions. Coast for call outs is dependent on the fault, whether warranty is involved, or third party intervention. We work closely with our customers and develop a bespoke service wrap and tariffs on each service we deploy.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics Support Team
• PCI DSS accreditation date: 23/3/2023
• What the PCI DSS doesn’t cover: N/A- No exclusions
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Airwave is committed to creating innovative Technology with a positive impact by working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave is committed to becoming Net Zero by 2050. ; Airwave commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net-zero greenhouse gas emissions. ; • MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement which as part of our Social Value Commitment, this product offering will also be integrated into the company's Continuous Improvement Plan and will be scrutinised to identify, monitor, measure and achieve the MAC 4.2 measures. ; Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.

  Covid-19 recovery

  Airwave commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave understand our buyers have commitments in this area and will work with them at implementation stage. ; We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors.; • MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. ; • MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; • MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. ; • MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of the supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.

  Tackling economic inequality

  Airwave commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract:; • MAC2.1: Create opportunities for entrepreneurship and help new organisations grow. • MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors.; • MAC2.3: Support educational attainment including training schemes ; • MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. • MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services.; • MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. ; • MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. ; • MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions delivered, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.

  Equal opportunity

  Airwave commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. ; • MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications ; • MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills, and pay in the contract workforce. ; • MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher-paid work by developing new skills relevant to the contract.; • MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.

  Wellbeing

  Airwave commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Airwave’s Wellbeing policies are aligned to the UK Government’s Good Work Plan (satisfaction, fair pay, participation and progression, well-being, safety and security, voice and autonomy). Airwave understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce.; • MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; • MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. ; • MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities. Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives and Mental Health First Aiders

Pricing

• Price: £2,500 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dean.moody@airwave.tv. Tell them what format you need. It will help if you say what assistive technology you use.